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  1. #41
    Join Date
    Sep 2010
    Location
    Universe
    Posts
    204
    Could someone provide an update about this issue?
    What the company did about it?
    Did you get your data/files?

  2. #42
    Join Date
    Jun 2011
    Posts
    379
    service was restore but create new one. Client data all loss. Fortunately, I always keep backup. Pls keep backup, if you use all of budget vps

  3. #43
    Join Date
    Jan 2007
    Posts
    181
    Such a joke company!!!!!! Wonder how they still in business. In the advertising section of WHT they should force threads to include all links of reviews of their company/services. This would allow new clients to be well informed of the service of they are getting into. Maybe help innocent new clients avoid poor companies. Just my 2 cents.

  4. #44
    My VPS at DirectSpace is again OFFLINE for many hours!!!

  5. #45
    << removed >> this company is really threating me!! my VPS is offline about more than 36hours!! << removed >>

    My customer is runaway!! and i don't know how to get my backups , becuase my ticket still not reply!!
    My Support Tickets - #575100 [my VPS is DOWN or OFFLINE! for more than 24hours!!]
    Last edited by writespeak; 06-20-2012 at 11:12 AM. Reason: Removed non-family-friendly language

  6. #46
    Quote Originally Posted by ocean7cloth View Post
    << removed >> this company is really threating me!! my VPS is offline about more than 36hours!! << removed >>

    My customer is runaway!! and i don't know how to get my backups , becuase my ticket still not reply!!
    My Support Tickets - #575100 [my VPS is DOWN or OFFLINE! for more than 24hours!!]
    Hello

    We are working as quickly as possible to restore service to all customers and reply to tickets as humanly possible. As soon as your VPS is backup, we'll update you via your open ticket.

  7. #47
    Quote Originally Posted by directspace View Post
    Hello

    We are working as quickly as possible to restore service to all customers and reply to tickets as humanly possible. As soon as your VPS is backup, we'll update you via your open ticket.
    hey, i need my backups as soon as possible!!

    and TILL NOW!!! my VPS currently DOWN!! and support not reply! what service is it???

    you know? my VPS down for more than 48 HOURS!! where the hell are you!

    --

    sorry for my bad words, i'm absolutely mad about this. this company such a piece of ****! the ticket support not working anyway.

  8. #48
    Join Date
    Oct 2002
    Location
    Langley, BC
    Posts
    2,046
    I feel you ocean. Been there my self. It's good practice to always have a plan B when something happens to plan A. It's good to not allow your business to be dependent on one single point of failure.

  9. #49
    i don't know how to clustering. so i don't have a plan b if there's something happen to my site.

  10. #50

    Thank Goodness

    So i had just switched, transferred everything over, was with DSN for 2 weeks before this happened and *******, in those 2 weeks, I did so many changes that I dont know if i could do them again... Looks like i will be looking at getting hosting with someone else now, i might keep the VPS as a sandbox but i'm not sure i even WANT to pay for it at this point...

  11. #51
    Personally, you should give DirectSpace a space. The 1st time is a charm, the 2nd is a coincidence, and the 3rd time shall be the last. Word of advice.

  12. #52
    Quote Originally Posted by zippy_hosting View Post
    Personally, you should give DirectSpace a space. The 1st time is a charm, the 2nd is a coincidence, and the 3rd time shall be the last. Word of advice.
    yes, it is.. i've been moved, and you know what? now, is offline too! lol..

  13. #53
    lots of vps was down more than 24 hours again, very bad tech

  14. #54
    this is not about the bad tech, this is about how them to provide what they say in their promotion, and how to handle it.

    now, i don't trust any provider with much advertise on google! much of them after i searching the review, most of them is sucks. *imho*

  15. #55
    and guess what... all my files lost again...

  16. #56
    Quote Originally Posted by Tails View Post
    and guess what... all my files lost again...
    yes, you should know that now i've been built my webstore from the start again. i'll never trust what provider said that "they will take care of our files with doing backup everyday".. NO! i'll do by myself!

  17. #57
    @ocean, ya... i guess u r right.... r u still using them? I am thinking to move... but still searching.....

  18. #58
    i moved to provider on my country which have 24 hours "REAL" live chat support. not like this company.

  19. #59

    Still Down

    06/28/2012 07:28

    We're currently working on an issue with several nodes. We will update all customers once we find the source and a fix.

    Edit 10:04AM PST: We have isolated this issue to two main racks that host our VPS servers. We are investigating this issue on site and getting back to clients in the order they have been waiting. Clientele patience is greatly appreciated on our end.
    Yes, still down.

    Has anyone had thier VPS restored? And in what condition? A month old backup?

    What could possibly have gone wrong that killed VPS's in two whole server racks?

  20. #60
    You should give DirectSpace a chance. They've explained to you that they're currently having a problem at least

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