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Thread: noc24 down

  1. #1

    noc24 down

    I have a server in co-location with NOC24 has also been down over 24 hours now. I have been unable to contact anyone at the company since it happened.

    Does anyone know what's going on?

    -Michael

  2. #2
    Join Date
    Mar 2005
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    Quote Originally Posted by Hinoserm View Post
    I have a server in co-location with NOC24 has also been down over 24 hours now. I have been unable to contact anyone at the company since it happened.

    Does anyone know what's going on?

    -Michael
    Yes, there are still down at the moment .. And a quick search at WHT reveals that noc24 / north tx connect is actually the same people and fishy background .. Should have move earlier ..

  3. #3
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    I emailed them and got a reply in a matter of minutes my equipment is still online with them.

    I got an email letting me know there would be a short downtime for bgp drop and additional carrier .

    Also I know the previous owners of ntc and they are not the same as noc24.
    Last edited by DallasColo; 04-07-2012 at 12:10 PM. Reason: typo

  4. #4
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    Forgot to mention

    The email replied to me stated they gave ample notice to dedicated server customers that were not current in billing that they were disconnecting them and was giving them an offer on the equipment if they choose to move no word on what the offer was .

  5. #5
    Still down, their website appears to still be inaccessible. Busy signal from their main phone #, full voice mail box from the only cell number I have on file.

    We definitely were not late on any payments, nor have received any emails.

    -Michael

  6. #6
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    Quote Originally Posted by DallasColo View Post
    I emailed them and got a reply in a matter of minutes my equipment is still online with them.

    I got an email letting me know there would be a short downtime for bgp drop and additional carrier .

    Also I know the previous owners of ntc and they are not the same as noc24.
    May i know what email address did u use to contact them?

    I tried support@noc24.com and also created tickets in their support system but still no reply from them

  7. #7
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    I hate to be going off topic, but it seems all their customers are down except for a few. Their main support e-mail is noc@noc24.com. Supposedly they sent out an e-mail a week ago cancelling dedicated server and colocation customers for one of the following reasons:

    1. Server hardware does not fit into their new business model. (say what?)
    2. Your account was past due and it was disconnected.

    I finally got a reply out of them saying they could deliver my hardware to another facility. When I replied back that I had someone local who could come pick it up immediately they went silent and I have not received a response since Saturday morning. It's very strange.

    If I don't hear back by Monday I will probably have to go to the next level which will be a lawyer and most likely the Dallas Police Department. NorthTxConnect was great, but since it was bought out things have been very weird over there.
    Last edited by TradeViceroy; 04-08-2012 at 01:34 PM.

  8. #8
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    Split to outages.

  9. #9
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    ColoGuys >> NorthTXConnect >> Noc24 - It's been a sad demise from what was once a great provider (ColoGuys). Sad to see this situation where they are dropping dedicated + colo clients.

    Good luck!

  10. #10
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    Quote Originally Posted by JSCL View Post
    ColoGuys >> NorthTXConnect >> Noc24 - It's been a sad demise from what was once a great provider (ColoGuys). Sad to see this situation where they are dropping dedicated + colo clients.

    Good luck!
    Ack!

    So they're going into just connectivity? Or getting 'into the cloud'?

    Francisco

  11. #11
    Quote Originally Posted by TradeViceroy View Post
    I hate to be going off topic, but it seems all their customers are down except for a few. Their main support e-mail is noc@noc24.com. Supposedly they sent out an e-mail a week ago cancelling dedicated server and colocation customers for one of the following reasons:

    1. Server hardware does not fit into their new business model. (say what?)
    2. Your account was past due and it was disconnected.

    I finally got a reply out of them saying they could deliver my hardware to another facility. When I replied back that I had someone local who could come pick it up immediately they went silent and I have not received a response since Saturday morning. It's very strange.

    If I don't hear back by Monday I will probably have to go to the next level which will be a lawyer and most likely the Dallas Police Department. NorthTxConnect was great, but since it was bought out things have been very weird over there.

    If Monday comes around and this is what you have to do I suggest you just drop by the data center yourself first and try to access your server. If you "have someone" and that's easier for you just tell them that "you" or "we will" pick it up, expect arrival.

    Instead of telling them in such a manner that makes them feel like they have to make arraignments for some guy, or deal with local cops, or deal with a lawyer, all of those things will slow down what might be a simple process. It is colocation. Just have your staff/employee show up and take your server. If you can't get in then stand in front of the door or entry/whatever. Dont make it complicated or it will get complicated.
    Last edited by lacom; 04-08-2012 at 05:40 PM.

  12. #12
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    Quote Originally Posted by lacom View Post
    Instead of telling them in such a manner that makes them feel like they have to make arraignments for some guy, or deal with local cops, or deal with a lawyer, all of those things will slow down what might be a simple process. It is colocation. Just have your staff/employee show up and take your server. If you can't get in then stand in front of the door or entry/whatever. Dont make it complicated or it will get complicated.
    I wasn't going to demand they turn it over or "else". I was merely saying that if I can't get a hold of them or my server within the next few days I'll have to move to legal means to procure my equipment.

    The problem here is NOC24 moved the equipment to yet another data center and I have no idea where it is located. I tried getting the information, but they won't turn it over. (Hence another reason why I'm moving)

    Anyhow, I'll get it back hopefully Monday and this will all be a distant memory (I hope ).

  13. #13
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    Quote Originally Posted by DeltaAnime View Post
    Ack!

    So they're going into just connectivity? Or getting 'into the cloud'?

    Francisco
    Seems that way. Rather ridiculous of them to buy a company like NTC which was very much based around Colo + some dedicated.

  14. #14
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    Quote Originally Posted by JSCL View Post
    Seems that way. Rather ridiculous of them to buy a company like NTC which was very much based around Colo + some dedicated.
    There is a whole back story behind that deal that I might have to type up one of these days. Let's just say it was very messy and some people were left empty handed.

  15. #15
    Quote Originally Posted by TradeViceroy View Post
    There is a whole back story behind that deal that I might have to type up one of these days. Let's just say it was very messy and some people were left empty handed.
    I would be interested in hearing this story. I started as a Cologuys customer and didn't even know about northtxconnect until I noticed their name on a card statement and started calling around to figure out what the charges were for -- it was explained to me they had taken over cologuys many months prior. Supposedly an email was sent, but I never got it.

    These new guys (noc24) never explained exactly what happened either, even going so far as the skirt around the question whenever it has come up, and nobody has ever fessed up to the 13+ hour downtimes both times these companies changed "ownership".

    The only two people I've ever been able to talk to since the switch from cologuys was a James Moore with northtxconnect and someone who I only know as "Dan" with NOC24. I do not know exactly what roles these two play/have played, but their cell #s are going to broken voice mail boxes. I am hoping this is simply because of the holiday.

    Am I the only person who feels email is an unacceptable way to announce to your customers that you are about to unplug their running machines and transport them to a different facility?

    -Michael
    Last edited by Hinoserm; 04-08-2012 at 06:30 PM.

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