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Thread: noc24 down

  1. #1

    noc24 down

    I have a server in co-location with NOC24 has also been down over 24 hours now. I have been unable to contact anyone at the company since it happened.

    Does anyone know what's going on?

    -Michael

  2. #2
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    Quote Originally Posted by Hinoserm View Post
    I have a server in co-location with NOC24 has also been down over 24 hours now. I have been unable to contact anyone at the company since it happened.

    Does anyone know what's going on?

    -Michael
    Yes, there are still down at the moment .. And a quick search at WHT reveals that noc24 / north tx connect is actually the same people and fishy background .. Should have move earlier ..

  3. #3
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    I emailed them and got a reply in a matter of minutes my equipment is still online with them.

    I got an email letting me know there would be a short downtime for bgp drop and additional carrier .

    Also I know the previous owners of ntc and they are not the same as noc24.
    Last edited by DallasColo; 04-07-2012 at 12:10 PM. Reason: typo

  4. #4
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    Forgot to mention

    The email replied to me stated they gave ample notice to dedicated server customers that were not current in billing that they were disconnecting them and was giving them an offer on the equipment if they choose to move no word on what the offer was .

  5. #5
    Still down, their website appears to still be inaccessible. Busy signal from their main phone #, full voice mail box from the only cell number I have on file.

    We definitely were not late on any payments, nor have received any emails.

    -Michael

  6. #6
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    Quote Originally Posted by DallasColo View Post
    I emailed them and got a reply in a matter of minutes my equipment is still online with them.

    I got an email letting me know there would be a short downtime for bgp drop and additional carrier .

    Also I know the previous owners of ntc and they are not the same as noc24.
    May i know what email address did u use to contact them?

    I tried support@noc24.com and also created tickets in their support system but still no reply from them

  7. #7
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    I hate to be going off topic, but it seems all their customers are down except for a few. Their main support e-mail is noc@noc24.com. Supposedly they sent out an e-mail a week ago cancelling dedicated server and colocation customers for one of the following reasons:

    1. Server hardware does not fit into their new business model. (say what?)
    2. Your account was past due and it was disconnected.

    I finally got a reply out of them saying they could deliver my hardware to another facility. When I replied back that I had someone local who could come pick it up immediately they went silent and I have not received a response since Saturday morning. It's very strange.

    If I don't hear back by Monday I will probably have to go to the next level which will be a lawyer and most likely the Dallas Police Department. NorthTxConnect was great, but since it was bought out things have been very weird over there.
    Last edited by TradeViceroy; 04-08-2012 at 01:34 PM.

  8. #8
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    Split to outages.

  9. #9
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    ColoGuys >> NorthTXConnect >> Noc24 - It's been a sad demise from what was once a great provider (ColoGuys). Sad to see this situation where they are dropping dedicated + colo clients.

    Good luck!

  10. #10
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    Quote Originally Posted by JSCL View Post
    ColoGuys >> NorthTXConnect >> Noc24 - It's been a sad demise from what was once a great provider (ColoGuys). Sad to see this situation where they are dropping dedicated + colo clients.

    Good luck!
    Ack!

    So they're going into just connectivity? Or getting 'into the cloud'?

    Francisco

  11. #11
    Quote Originally Posted by TradeViceroy View Post
    I hate to be going off topic, but it seems all their customers are down except for a few. Their main support e-mail is noc@noc24.com. Supposedly they sent out an e-mail a week ago cancelling dedicated server and colocation customers for one of the following reasons:

    1. Server hardware does not fit into their new business model. (say what?)
    2. Your account was past due and it was disconnected.

    I finally got a reply out of them saying they could deliver my hardware to another facility. When I replied back that I had someone local who could come pick it up immediately they went silent and I have not received a response since Saturday morning. It's very strange.

    If I don't hear back by Monday I will probably have to go to the next level which will be a lawyer and most likely the Dallas Police Department. NorthTxConnect was great, but since it was bought out things have been very weird over there.

    If Monday comes around and this is what you have to do I suggest you just drop by the data center yourself first and try to access your server. If you "have someone" and that's easier for you just tell them that "you" or "we will" pick it up, expect arrival.

    Instead of telling them in such a manner that makes them feel like they have to make arraignments for some guy, or deal with local cops, or deal with a lawyer, all of those things will slow down what might be a simple process. It is colocation. Just have your staff/employee show up and take your server. If you can't get in then stand in front of the door or entry/whatever. Dont make it complicated or it will get complicated.
    Last edited by lacom; 04-08-2012 at 05:40 PM.

  12. #12
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    Quote Originally Posted by lacom View Post
    Instead of telling them in such a manner that makes them feel like they have to make arraignments for some guy, or deal with local cops, or deal with a lawyer, all of those things will slow down what might be a simple process. It is colocation. Just have your staff/employee show up and take your server. If you can't get in then stand in front of the door or entry/whatever. Dont make it complicated or it will get complicated.
    I wasn't going to demand they turn it over or "else". I was merely saying that if I can't get a hold of them or my server within the next few days I'll have to move to legal means to procure my equipment.

    The problem here is NOC24 moved the equipment to yet another data center and I have no idea where it is located. I tried getting the information, but they won't turn it over. (Hence another reason why I'm moving)

    Anyhow, I'll get it back hopefully Monday and this will all be a distant memory (I hope ).

  13. #13
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    Quote Originally Posted by DeltaAnime View Post
    Ack!

    So they're going into just connectivity? Or getting 'into the cloud'?

    Francisco
    Seems that way. Rather ridiculous of them to buy a company like NTC which was very much based around Colo + some dedicated.

  14. #14
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    Quote Originally Posted by JSCL View Post
    Seems that way. Rather ridiculous of them to buy a company like NTC which was very much based around Colo + some dedicated.
    There is a whole back story behind that deal that I might have to type up one of these days. Let's just say it was very messy and some people were left empty handed.

  15. #15
    Quote Originally Posted by TradeViceroy View Post
    There is a whole back story behind that deal that I might have to type up one of these days. Let's just say it was very messy and some people were left empty handed.
    I would be interested in hearing this story. I started as a Cologuys customer and didn't even know about northtxconnect until I noticed their name on a card statement and started calling around to figure out what the charges were for -- it was explained to me they had taken over cologuys many months prior. Supposedly an email was sent, but I never got it.

    These new guys (noc24) never explained exactly what happened either, even going so far as the skirt around the question whenever it has come up, and nobody has ever fessed up to the 13+ hour downtimes both times these companies changed "ownership".

    The only two people I've ever been able to talk to since the switch from cologuys was a James Moore with northtxconnect and someone who I only know as "Dan" with NOC24. I do not know exactly what roles these two play/have played, but their cell #s are going to broken voice mail boxes. I am hoping this is simply because of the holiday.

    Am I the only person who feels email is an unacceptable way to announce to your customers that you are about to unplug their running machines and transport them to a different facility?

    -Michael
    Last edited by Hinoserm; 04-08-2012 at 06:30 PM.

  16. #16
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    James Moore was with NTC and is no longer with the company. "Dan" is really Daniel R. If you search "NOC24" you will see there is quite a bit of history regarding him and NOC24.

    Daniel is supposedly the sole owner of NOC24. Those two very long outages were from unannounced server moves. At one point the servers were at the Aeprio Networks data center, but I was told by a data center technician that someone came in overnight and moved everything out (corresponds with the gigantic downtime).

    As for phone numbers they are all either disconnected or turned off. Dan told me he never uses the cell phone and their main number no longer works. You can only reach them via e-mail now.

  17. #17
    Quote Originally Posted by TradeViceroy View Post
    I hate to be going off topic, but it seems all their customers are down except for a few. Their main support e-mail is noc@noc24.com. Supposedly they sent out an e-mail a week ago cancelling dedicated server and colocation customers for one of the following reasons:

    1. Server hardware does not fit into their new business model. (say what?)
    2. Your account was past due and it was disconnected.
    This is rather worrisome for me as I'm a colocation customer yet I've received no email regarding this issue. I've tried contacting every number / email and alas no response. I contacted Aeprio networks though who have said they will pass the message on.

    Oh and I wouldn't mind hearing about the back story.

  18. #18
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    Do you guys know how long the short bgp downtime will last? I have stuff on 1 colo server that I need either up or copied over if at all possible.

    Does their support email still work? Their main site is down.
    Last edited by Z3r0Eff3ct; 04-09-2012 at 01:36 AM.

  19. #19
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    The support email doesn't work, no replies from them..

    And I'm having problem with my remote backup, i really need my data back ..

  20. #20
    Quote Originally Posted by TradeViceroy View Post
    If I don't hear back by Monday I will probably have to go to the next level which will be a lawyer and most likely the Dallas Police Department. NorthTxConnect was great, but since it was bought out things have been very weird over there.
    Did you get your hardware back today? Dallas is a 6 hour drive one-way for me and I don't want to show up at an address that may not even exist.

    -Michael

  21. #21
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    No, I did not get my hardware back today. Supposedly the tech was waiting at the address I gave them for a while. NOC24 claims the building was locked which in fact it wasn't. It's an office building that is open during business hours. I gave them my number to contact me in case of any issues and they ignored it.

    I'm now getting the runaround and all sorts of other weird information. Part of the issue is that I owe a few months of colocation payments to them. Unfortunately I have had no way of paying them considering I don't have access to any control panel, they won't return phone calls, and every e-mail regarding billing has bounced.

    I'm even willing to give them cash right now to settle any and all debts and they are declining. It's take 4-8 hours to get a response out of them. I'm afraid this is going to get escalated beyond e-mail. I don't have any other recourse.

  22. #22
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    All of NOC24's IP is dead (199.58.248.0 - 199.58.255.255)

    Only a few is still pinging -

    199.58.249.1
    199.58.249.2
    199.58.250.1
    199.58.250.10
    199.58.250.129
    199.58.250.130

  23. #23
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    Their e-mail I believe is being routed through Google's e-mail service. Only their MX record seems to be active on their DNS servers.

  24. #24
    I did finally get a hold of someone via noc@noc24.com. They are claiming I have a past due balance of $249. My monthly service is $64.95. I'm not sure where the number of $249 came from. Further, I've been tracking my payment records back as far as I can, and I can't see any missed payments. It's possible they missed something during the transfer from northtxconnect, as I had continued sending my payments there for a while (until the website was redirected). I will try to pull up the paper copies in the morning as I believe I had been printing and filing them.

    They claim our equipment was sent to a collections/accounting firm in Kansas, but are not providing contact information for the company.

    I spoke briefly with Dallas law enforcement who mentioned I should speak with my local law enforcement as well as a lawyer, and gave me some generic information and a place where I can get information. My understanding is that the machine is still my property until a specific type of paperwork has been filed and it should not have been transported without my knowledge. I haven't been able to verify that, however, as the person I was talking with didn't really understand what co-location was.

    I have been able to gather a handful of phone numbers that may belong to Daniel and/or his past/current employees, although two that answered claimed (same guy) to be a wrong number. One of these was the number I had previously on file as Daniel's personal cell phone. One number had admitted to being a previous employee but having not worked there in about 3 weeks and was unable to provide any real information, although he did confirm the address of their offices. The rest of the numbers were disconnected, belonged to other companies or went to voicemail. I did not feel it was appropriate to leave messages until I was able to confirm these people were related to the company.

    -Michael
    Last edited by Hinoserm; 04-10-2012 at 12:07 AM. Reason: typos, forgot a few things, more typos

  25. #25
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    They sent the equipment to a collections/accounting firm in Kansas? That doesn't even make any sense. Why on earth would they do something like that?

    Hinoserm, I would like to PM you, but unfortunately you don't have the required number of posts which would enable that feature (posting in the Outage forum doesn't add anything to your count). Do you have an e-mail address by any chance?

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