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  1. #1
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    Anybody having problems with InnoHosting?

    Lately, I have been having a lot of problems with InnoHosting. Anyone else experiencing this?

    Mainly it has been with their support. On one ticket in particular it has been an ongoing battle that will not end even though I have proven the issue is on the server side. They defaulted to the common "user error" defense and are sticking to it even though I have proven it wrong.

    I am not going into detail about the actual issue out of respect for InnoHosting. I am just wondering if anyone else has been experiencing this lately because, up to this point, I have been extremely pleased with the support.
    Hostasis
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  2. #2
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    Why dont you contact him via phone and ask to speak with Rameen? He is VERY active in the forum and he takes his business serious I am sure he will help you!
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  3. #3
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    Quote Originally Posted by Hostasis View Post
    Lately, I have been having a lot of problems with InnoHosting. Anyone else experiencing this?

    Mainly it has been with their support. On one ticket in particular it has been an ongoing battle that will not end even though I have proven the issue is on the server side. They defaulted to the common "user error" defense and are sticking to it even though I have proven it wrong.

    I am not going into detail about the actual issue out of respect for InnoHosting. I am just wondering if anyone else has been experiencing this lately because, up to this point, I have been extremely pleased with the support.
    Hi,

    Depends on what the issue is. We typically avoid saying anything is a user error until we have done sufficient investigation and are confident that it is a user problem.

    With how many tickets are you actually experiencing issues with?

    But PM me your ticket number(s) and I'd be happy to look into it further for you
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  4. #4
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    Thank you Rameen. I have requested you take care of my ticket, but it was never transferred.

    I will send PM now.
    Hostasis
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  5. #5
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    Quote Originally Posted by Hostasis View Post
    Thank you Rameen. I have requested you take care of my ticket, but it was never transferred.

    I will send PM now.
    Thanks. However you only provided 1 ticket number. You mentioned you are having 'a lot of problems'. I would be eager to have the ticket numbers in regards all the problems you are having lately.
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  6. #6
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    As stated in the first post, the main problem has been with one ticket.

    I have been having other issues as well, but have figured most of them out myself (I prefer to investigate before submitting a ticket).
    Hostasis
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  7. #7
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    Hope everything will be sorted out then
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  8. #8
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    As usual, Rameen is working to get this solved quickly!

    Props to Rameen and InnoHosting!
    Hostasis
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  9. #9
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    Quote Originally Posted by Hostasis View Post
    As usual, Rameen is working to get this solved quickly!

    Props to Rameen and InnoHosting!
    So what was the verdict? Was it an issue on your side or theirs?
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  10. #10
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    It was an issue with Varnish messing up the caches within Drupal. I am a Drupal developer by trade, so this was extremely bothersome. Rameen turned it off on one account, and it is now working. I now have to turn it all off on all the accounts cPanel's and they will all presumably work.

    So, I guess technically, it was on server side and not user error.. although, the user (me) could have fixed it as well.. So I will give it a wash.
    Hostasis
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  11. #11
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    Quote Originally Posted by Hostasis View Post
    It was an issue with Varnish messing up the caches within Drupal. I am a Drupal developer by trade, so this was extremely bothersome. Rameen turned it off on one account, and it is now working. I now have to turn it all off on all the accounts cPanel's and they will all presumably work.

    So, I guess technically, it was on server side and not user error.. although, the user (me) could have fixed it as well.. So I will give it a wash.
    Common problem, this is why its always best for the web hosting company to educate their users about Varnish and how it can negatively effect their websites (especially those that are dynamic). With that being said, its great that your web hosting company is utilizing Varnish (even if your site is not using it directly), any shared server utilizing Varnish will notice an increase in performance.

    PS. Im not aware of any available plugins that would have made it possible for you to disable Varnish from your end, that is generally something that has to be done at the root level (however I could be wrong). Anyway, thanks for the satisfying my curiosity, glad you were able to get everything resolved
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  12. #12
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    Quote Originally Posted by Hostasis View Post
    It was an issue with Varnish messing up the caches within Drupal. I am a Drupal developer by trade, so this was extremely bothersome. Rameen turned it off on one account, and it is now working. I now have to turn it all off on all the accounts cPanel's and they will all presumably work.

    So, I guess technically, it was on server side and not user error.. although, the user (me) could have fixed it as well.. So I will give it a wash.
    We have a few clients who run news-paper type websites and they had exactly the same issue. I think it could have been solved earlier if the issue was explained properly.
    Anyway, glad to see things worked out pretty well.
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  13. #13
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    Quote Originally Posted by FernGullyGraphics View Post
    PS. Im not aware of any available plugins that would have made it possible for you to disable Varnish from your end, that is generally something that has to be done at the root level (however I could be wrong). Anyway, thanks for the satisfying my curiosity, glad you were able to get everything resolved
    We do a lot of development in house. We have our own cPanel plugin which allows customers to turn Varnish on/off on their own accounts
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  14. #14
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    Quote Originally Posted by IH-Rameen View Post
    We do a lot of development in house. We have our own cPanel plugin which allows customers to turn Varnish on/off on their own accounts
    Thats one thing which makes you different is that you do alot of in-house development
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  15. #15
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    Quote Originally Posted by IH-Rameen View Post
    We do a lot of development in house. We have our own cPanel plugin which allows customers to turn Varnish on/off on their own accounts
    Awesome, I bet that must come in handy. We've been looking for something similar ourselves (without having to actually develop it ourselves).
    Switch To FernGullyGraphics Web Hosting, Click Here to Learn Why
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  16. #16
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    Quote Originally Posted by IH-Rameen View Post
    We do a lot of development in house. We have our own cPanel plugin which allows customers to turn Varnish on/off on their own accounts
    That is very good as most web designers/developers can't stand the lag caused by varnish caching.

    Do you have varnish caching turned off by default?
    HostXNow - cPanel Web Hosting | Since 2009
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  17. #17
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    Quote Originally Posted by HostXNow View Post
    That is very good as most web designers/developers can't stand the lag caused by varnish caching.

    Do you have varnish caching turned off by default?
    It's on by default. If we keep it off by default then I think the level of usage will be too low for it to have a decent impact.

    We developed the plugin because our advice to customers is to leave it on if possible. By having the plugin, the customer can turn it on/off as they please without having to contact support.
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  18. #18
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    Their support is hit and miss I have not been with them long but I am really upset with a response I received from them today. I had given them my ssl certificate information on 4/5 so it could be installed. As of yesterday 4/9 it had not been installed and I had not heard anything so i asked when it might be completed. As of this morning still nothing so I asked if there was a problem. Still nothing so I created a new ticket letting them know I had no response for 5 days and I need this installed. Then I get this back "There is currently no free IP addresses available on the server. The techs in your previous ticket are working to add the IP address and install the cert. Please do not post multiple responses to the ticket as it slows down the response times that you receive." This really upsets me because if they would have bothered to let me know what was going on then I wouldn't have had to reply twice trying to get an answer!
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  19. #19
    To answer the original OPs question, yes I have been having problems with Innohosting lately, (and Ive only been with them a couple of days)!
    Support is my problem, having signed up for a reseller account after reading thier thread on this forum. The deal sounded great, so I signed up.
    Ive raised 2 tickets so far. The first took over 6 hours for a response. Was it a complex issue? No, I just wanted them to allocate me the WHMCS licence so I could get on with building a site.
    Second ticket took over 7 hours for a response. Did they resolve the issue? No. 7 hours to respond with Can you please provide the URL you are having trouble with'? Information that was already supplied. As you can see, if I go back and forth with basic information like this with 7 hour gaps in between, it could be several days before a simple query gets resolved.
    I hear you saying 'just call thier support number'. Ah yes, the support number. 1 slight prblem there, when you call them they will not deal with any issues beyond the most basic 'what is a web host' type query. They say this is due to security issues. They have to raise a ticket to protect account security. My previous two hosts goDaddy and Eukhost didnt have such security problems.
    Finally the LiveChat. Yesterday I tried a session. 45 minutes later I hadnt even got a Hello, just 'Our operators are helping other people' etc. The previous night I tried LiveChat and at least got connected. Someone said Hello, how may I help and then disappeared for 15 minutes....!!!?? A full 15 minutes of just sitting there wondering have I made the right hosting choice
    2 days into my Innohosting experience, I am going to cancel, otherwise my blood pressure might just reach a new world record.
    My honest advice is dont buy hosting with Inno if you need anything approaching reasonble support.
    Im cancelling today.
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  20. #20
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    Looks like I will be right with you cancelling. I choose Innohosting because of all the good reviews on here but seriously it's been 6 days now waiting on them to get me a dedicated ip and install the ssl certificate. I paid a year in advance for the ip. I tried their support number and get a voicemail. If they don't have this taken care of by the end of the day i will be cancelling and requesting a full refund on my ip payment since they were unable to provide one.
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  21. #21
    RSCWH,
    I decided to give thier LiveChat one last try after I posted here this morning.
    This was my last test to see if it was worth staying with InnoHosting. They failed. Thier 'Support' agent said that to get an answer to my simple question about addon domains in Cpanel, that he could not answer. I would have to raise a support ticket.
    Anyone thinking about signing up with Innohosting should understand that thier 'phone support' and 'livechat' are basically coinceirge type offerings with no real substance. They cannot/will not deal with real support issues. They simply tell you to raise a support ticket. My problem with thier support tickets is that with 6 & 7 hour gaps in between responses, a deadly simple support request could be dragged out over many days.
    Its like the most irritating conversation ever. You say something at 9am this morning, they answer you back at 3pm, you respond and dont hear back till bedtime!!
    So, to sum it up, Ive left Innohosting after less than 48 hours!
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  22. #22
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    Quote Originally Posted by jospehk777 View Post
    RSCWH,
    I decided to give thier LiveChat one last try after I posted here this morning.
    This was my last test to see if it was worth staying with InnoHosting. They failed. Thier 'Support' agent said that to get an answer to my simple question about addon domains in Cpanel, that he could not answer. I would have to raise a support ticket.
    Anyone thinking about signing up with Innohosting should understand that thier 'phone support' and 'livechat' are basically coinceirge type offerings with no real substance. They cannot/will not deal with real support issues. They simply tell you to raise a support ticket. My problem with thier support tickets is that with 6 & 7 hour gaps in between responses, a deadly simple support request could be dragged out over many days.
    Its like the most irritating conversation ever. You say something at 9am this morning, they answer you back at 3pm, you respond and dont hear back till bedtime!!
    So, to sum it up, Ive left Innohosting after less than 48 hours!
    I agree here.

    I also did face few problems with InnoHosting..

    1. their cPanel licenses are not activated on time. Clients who depend only on WebMail are stuck as they cannot access any mail! This went on over 24hrs at one time. But they stick that server was up and running..(which is anyway true but we have a proverb - pickle is there but not there with food!) This was serious problem because of 4-5 months continuously.

    2. Had couple of support issues.. reporting sites are down few times delay in updating tickets & moving tickets around.

    3. Live chat support is really pathetic though!

    after repeated feedback to Rameen, offered me 2months credit. Fortunately didn't take it and had to move on as i didnt get any reply on billing related ticket, i moved to different provider.

    Overall though was between disappointment to satisfactory except few issues...
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  23. #23
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    I wish I would have seen more of these facts before I signed up. I tried phone again to no avail and then tried live support with no response other than the automated "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly." Every 2 minutes. Funny thing is I was looking at another hosting company when I choose these guys and I went to their site today to ask some questions and had a live operator in less than 2 minutes who answered everything promptly. I guess I thought this was a great deal with all the extras they give but if they cannot do what they promise then they are nothing. I am heading back to the site now to leave a feedback ticket and submit my cancellation. I know I said the end of the day but that was before I was ignored on chat and telephone.
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  24. #24
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    Remember you have cancellation charges as well there! Please check with them. In my case i had asked them for monthly billing but since i didn't get response for days, so decided to move to different host so that there was no auto suspension!(ofcourse i had sent a cancellation on same due day). I was told to pay reduced cancellation charges, i paid and got out of this..
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  25. #25
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    Very funny I just submitted feedback on the site letting them know what i thought about all of this and that I was cancelling and surprise surprise within 2 minutes I get an email saying my ip and certificate are ready. Is this to say they only help if you want to cancel?

    I am within my moneyback guarantee time so there shouldn't be any charges to me for cancellation should there? Did I miss something in the fine print?
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  26. #26
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    Sep 2003
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    @RSCWH, our tech support responses for level 1, 2 and 3 are all within minutes. It's important to understand that some issues will take longer than others.

    @joseph, we do say that live chat and telephone is for basic support. It's not viable to provide level 3 type support on live chat and telephone. There can be misunderstandings, there is no log to go back to etc. All I am seeing from your issue is that you were not happy that we are not willing to provide more than level 1 support over telephone and live chat. The response times you have been talking about would not have been tech support, level 2 or l3. It would have been with a dept. like sales or billing which isn't 24x7.

    @itsnextgen, the cPanel issue happened due to a supplier not renewing a license that they should have done. It was an issue at their end but we still offered you credit.

    I monitor the live chat, it's their for a purpose and the vast majority of our customers appreciate being able to contact us day/night. The same staff on the phones are the same staff handling tickets. I also spend considerable time on the phones and live chat myself.

    We're a growing company, and from time to time, we do experience issues. That's for certain. I believe all companies do at some point. However we do our best to put things right. Our focus is stability, speed and support which 99% of the time, we deliver without fail.

    If you are experiencing issues, you should submit your ticket with Feedback/Complaints and we do genuinely spend a lot of time in making sure your issue is resolved. I personally deal with nearly all the complaints ticket. It's not in my interest not to see a customer happy, it's not in the interest of the company to see a customer happy.

    I do apologise if your experience was below your expectations. As mentioned above, we do receive a lot of positive reviews, because we do our utmost best to provide a good service, and having been doing so for nearly 10 years. Sometimes a ticket slips through the cracks and is mishandled - that is expected, but we do go out of our way to fix things as soon as the issue is escalated higher up or a customer brings the issue to our attention.
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  27. #27
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    Quote Originally Posted by IH-Rameen View Post
    @itsnextgen, the cPanel issue happened due to a supplier not renewing a license that they should have done. It was an issue at their end but we still offered you credit.
    We are least bothered on credits. As a company you may survive giving away credits, but starter to intermediate like us will loose lot of reputation & customers as well. One or twice is fine.. but 4-5times in my 1yr stay is a serious problem you should definitely look at.

    You were available on chat when i last chated may be year back.. its was good.. afterwards.. chat support responses are really annoying at times. I have left it doesn't mean will not come back if Inno is back on top, dats my opinion.
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  28. #28
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    Rameen- I appreciate your response here and I do understand that some issues take longer but 6 days is a lot for a dedicated IP and SSL cert. It would have only taken a minute to send me a reply saying we are working on getting you an IP so we can put the cert on or something. I do not feel it is appropriate to ignore a customer that is trying to find out the status of something or to practically chastise them for replying to a ticket twice that had not had a response in 6 days.

    I did decide to give Innohosting another chance and hopefully there will be better communication going forward. If not I will go elsewhere.
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  29. #29
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    Quote Originally Posted by itsnexgen123 View Post
    I have left it doesn't mean will not come back if Inno is back on top, dats my opinion.
    Good to hear

    Quote Originally Posted by RSCWH View Post
    I did decide to give Innohosting another chance and hopefully there will be better communication going forward.

    I'm glad that you have decided to give us another opportunity, rest assured it will not be a wasted one.

    Remember that I'm here 24x7 for our customers. If at any point you feel you're not getting a service that is more than satisfactory, then please let me know, I can give you my direct line number so you can contact me straight away.
    InnoHosting, Performance Web Hosting || US: 1-888-522-INNO UK: 0800 612 8075
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  30. #30
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    I truelly have to say Rameen, I am new here and I have been reading for IH Services...and there are some good reviews indeed, but I have to say I am thrilled by the way you are talking.

    Honest,polite and everything very well said!

    Thats a good company to me.
    Nice meeting you. (even if just by reading your posts )

    (Thats just my personal opinion, I do not wish to offend anyone in any case)
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  31. #31
    @itsnexgen123 (or anyone else), can you please shoot me an email? I would like to talk to you about any problems you have or have had. You can email at chris a t innohosting d ot com. Otherwise, open a ticket in our general queue with "Attn: Chris" in the subject. I'll be looking forward to talking to you.
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  32. #32
    Quote Originally Posted by IH-Rameen View Post

    Remember that I'm here 24x7 for our customers. If at any point you feel you're not getting a service that is more than satisfactory, then please let me know, I can give you my direct line number so you can contact me straight away.
    what a laugh !! took Chris 12 hours to reply to me .. and i can post the copies of the reports to show you !! innohosting has cost me 2 days of embarrasment and so much hassle that i nearly choked when i see this

    and if i say to you web design hosting co .. you will know i am being honest !! and yes i have copies of everything from times and dates of each submitted support request to your company . all ready for the legal case .

    Quote Originally Posted by IH-Chris View Post
    @itsnexgen123 (or anyone else), can you please shoot me an email? I would like to talk to you about any problems you have or have had. You can email at chris a t innohosting d ot com. Otherwise, open a ticket in our general queue with "Attn: Chris" in the subject. I'll be looking forward to talking to you.
    what you think they can afford to wait 8 hours each time ?

    Funny how you creep like mad on new customers and yet treat existing like crap ? how on earth do you sleep at night ?

    Quote Originally Posted by jospehk777 View Post
    To answer the original OPs question, yes I have been having problems with Innohosting lately, (and Ive only been with them a couple of days)!
    Support is my problem, having signed up for a reseller account after reading thier thread on this forum. The deal sounded great, so I signed up.
    Ive raised 2 tickets so far. The first took over 6 hours for a response. Was it a complex issue? No, I just wanted them to allocate me the WHMCS licence so I could get on with building a site.
    Second ticket took over 7 hours for a response. Did they resolve the issue? No. 7 hours to respond with Can you please provide the URL you are having trouble with'? Information that was already supplied. As you can see, if I go back and forth with basic information like this with 7 hour gaps in between, it could be several days before a simple query gets resolved.
    I hear you saying 'just call thier support number'. Ah yes, the support number. 1 slight prblem there, when you call them they will not deal with any issues beyond the most basic 'what is a web host' type query. They say this is due to security issues. They have to raise a ticket to protect account security. My previous two hosts goDaddy and Eukhost didnt have such security problems.
    Finally the LiveChat. Yesterday I tried a session. 45 minutes later I hadnt even got a Hello, just 'Our operators are helping other people' etc. The previous night I tried LiveChat and at least got connected. Someone said Hello, how may I help and then disappeared for 15 minutes....!!!?? A full 15 minutes of just sitting there wondering have I made the right hosting choice
    2 days into my Innohosting experience, I am going to cancel, otherwise my blood pressure might just reach a new world record.
    My honest advice is dont buy hosting with Inno if you need anything approaching reasonble support.
    Im cancelling today.
    15 minutes heck thats luxury , try sitting there 4 hours !! i kid you not , sit and email and wait and wait and wait and watch your business be slandered by them !!!
    Last edited by anon-e-mouse; 04-22-2012 at 09:14 PM. Reason: merged posts
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  33. #33
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    Quote Originally Posted by BalearicPedro View Post
    what a laugh !! took Chris 12 hours to reply to me .. and i can post the copies of the reports to show you !! innohosting has cost me 2 days of embarrasment and so much hassle that i nearly choked when i see this

    and if i say to you web design hosting co .. you will know i am being honest !! and yes i have copies of everything from times and dates of each submitted support request to your company . all ready for the legal case .



    what you think they can afford to wait 8 hours each time ?

    Funny how you creep like mad on new customers and yet treat existing like crap ? how on earth do you sleep at night ?



    15 minutes heck thats luxury , try sitting there 4 hours !! i kid you not , sit and email and wait and wait and wait and watch your business be slandered by them !!!
    Care to elaborate on the problem that is causing you so much frustration?
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  34. #34
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    Quote Originally Posted by BalearicPedro View Post
    what a laugh !! took Chris 12 hours to reply to me .. and i can post the copies of the reports to show you !! innohosting has cost me 2 days of embarrasment and so much hassle that i nearly choked when i see this
    Chris needs to sleep too. Besides, you aren't the only customer he has to attend to. What is the exact issue you are having?

    Funny how you creep like mad on new customers and yet treat existing like crap ? how on earth do you sleep at night ?
    I doubt so. They have went above and beyond the call of duty on several occasions, at least in my experience.
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  35. #35
    Quote Originally Posted by PAH - Tim View Post
    Care to elaborate on the problem that is causing you so much frustration?
    well its a bit involved but shortened version ..

    with them as a reseller 2 years or so .. so would assume a reasonable customer always paid indeed money in advance all the time . so a damn good customer .. noticed sites got slower and more downtime but not a problem .. i wake to read email telling me that at 7.00 am ish we had attacked the server . how god knows unless sleepwalked but in any event fair enough seems some hackers obviously got in through the whcms .. so email and email and post a reply to Chris who gave us the news asking to change the suspended page as its not good to have suspended see billing when a reseller is the billing right ? so email and keep trying support NOTHING done . we say change the banner for christ sake NOt a word , now at this stage you can imagine people are seeing suspended see billing on the site , so phone calls and emails come in are you going bust etc etc understandable . All saturday night still we are not allowed in and still no joy. Sunday morning still the suspended page not allowed access or nothing Customers going mad etc .. Sunday we decide enough is enough and repoint and get the sites away a long job , 36 hours or so later only after advising we will be going legal do they let us in ..like they are great and dont see a problem , maybe its normal for resellers to have suspended on the page in Liverpool ???

    so what should of been a 30 minute job because of the owners away spending there huge profits down the market and NOt doing a single thing to help , has now entailed time money loss of face to the company and will involve a long legal battle ..and a test case hopefully for everyone else who gets treated like dirt from a hosting company .

    thats the short of it ..in a nutshell they treat there customers like crap and support is a joke.. but a very expensive joke if your the poor suckers who have your websites hosted there ..
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  36. #36
    Quote Originally Posted by JFSG View Post
    Chris needs to sleep too. Besides, you aren't the only customer he has to attend to. What is the exact issue you are having?


    I doubt so. They have went above and beyond the call of duty on several occasions, at least in my experience.
    oh to get new customers heck they will , once your in they know its hassles to move so its the dangle the hook routine , tell you what you want to hear .. until that day comes and it will then its your worst nightmare , i have used several hosters and still do ,and i can honestly say hand on heart NEVER have i known such bad attitude , back up , and out and out lies and speel from innohosting .


    If your sites hacked your the victim normally not with innohosting your the criminal ?? the fact there server is weak and old and slow and poor protection nahh thats tough its your fault read the terms and conditions if they run out of sugar in the office oohh thats someones fault . a nightmare outfit..
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  37. #37
    Join Date
    Jan 2008
    Location
    Portugal
    Posts
    995
    Quote Originally Posted by BalearicPedro View Post
    oh to get new customers heck they will , once your in they know its hassles to move so its the dangle the hook routine , tell you what you want to hear .. until that day comes and it will then its your worst nightmare , i have used several hosters and still do ,and i can honestly say hand on heart NEVER have i known such bad attitude , back up , and out and out lies and speel from innohosting .


    If your sites hacked your the victim normally not with innohosting your the criminal ?? the fact there server is weak and old and slow and poor protection nahh thats tough its your fault read the terms and conditions if they run out of sugar in the office oohh thats someones fault . a nightmare outfit..
    So, let's see. Someone got into your WHMCS because you probably did not update your software, and now you blame InnoHosting?
    That's kinda ridiculous.
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  38. #38
    Join Date
    Aug 2011
    Posts
    467
    So, let's see. Someone got into your WHMCS because you probably did not update your software, and now you blame InnoHosting?
    That's kinda ridiculous.
    I agree, @BalearicPedro did you password protect your admin directory so that there is 2 levels of security? Do you change your password regularly? That is not Inno's fault.

    However, what IS DEFINITELY inno's fault is the delay it took them to respond on your major issue. Although it was caused by you, they should be there to come to your rescue when you need them.
      0 Not allowed!

  39. #39
    Join Date
    Sep 2003
    Posts
    3,854
    Quote Originally Posted by wolvyreen View Post
    I agree, @BalearicPedro did you password protect your admin directory so that there is 2 levels of security? Do you change your password regularly? That is not Inno's fault.

    However, what IS DEFINITELY inno's fault is the delay it took them to respond on your major issue. Although it was caused by you, they should be there to come to your rescue when you need them.

    I believe for the Abuse department, our response times were acceptable and within industry norms considering especially that this was on a weekend. Only our technical support has 24x7 support by live chat, ticket and telephone:

    We informed client of compromise on:
    21st April 07.40am - account suspension

    Client reply: 21st April 02.14pm
    Client reply: 21st April 02.24pm

    Staff reply: 21st April 10.20pm

    Client reply: 22nd April 10.17am
    Client reply: 22nd April 05.49pm

    Staff reply: 22nd April 06.28pm - account re-activated.
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  40. #40
    Join Date
    Aug 2011
    Posts
    467
    Its strange to me that the client was informed at 07h40 an admits that this is when he was first informed in hi original post but then he only replied to Inno 6 hours later??? That is very strange!

    It being weekend can be understandable why there was 8hour intervals.

    However, between responses, but if this is all that was communicated between the 2 parties over 2 days, it doesn't seem like the problem was as severe as what BalearicPedro makes it sound like.

    However, one question is looming for me, why did it take 2 days to reactivate the account? I would also be pissed if it took that long!
      0 Not allowed!

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