04-04-2012, 11:53 PM
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Newbie
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Join Date: Jan 2012
Posts: 16
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URPad.net defraud my money
Yesterday I ask them to cancel my Automatic payment and refund my money,today they delete my account and no reply,only $5.99 per month,they have no credit.
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04-04-2012, 11:54 PM
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One Legit Host
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Join Date: Mar 2009
Location: California :-)
Posts: 8,119
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Quote:
Originally Posted by hamen
Yesterday I ask them to cancel my Automatic payment and refund my money,today they delete my account and no reply,only $5.99 per month,they have no credit.
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Why don't you reach out to them by phone?
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04-04-2012, 11:57 PM
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Newbie
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Join Date: Jan 2012
Posts: 16
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Quote:
Originally Posted by semoweb
Why don't you reach out to them by phone?
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because I am in China.
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04-05-2012, 12:00 AM
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Temporarily Suspended
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Join Date: Jun 2011
Location: Buffalo, NY
Posts: 3,759
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Hi,
Did you request us to cancel your service/subscription?
Or are you one of those people who think ignoring the bill will automatically cancel service?
Got a ticket ID I can check out?
Best,
Kevin
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04-05-2012, 12:02 AM
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One Legit Host
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Join Date: Mar 2009
Location: California :-)
Posts: 8,119
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Quote:
Originally Posted by hamen
because I am in China.
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Understood, you can always use Skype, none the less PM http://www.webhostingtalk.com/member.php?u=385492
edit: looks like Kevin replied.
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04-05-2012, 12:16 AM
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Newbie
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Join Date: Jan 2012
Posts: 16
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Quote:
Originally Posted by FTN-Kevin
Hi,
Did you request us to cancel your service/subscription?
Or are you one of those people who think ignoring the bill will automatically cancel service?
Got a ticket ID I can check out?
Best,
Kevin
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I had already sent tow tickets to urpad to cancel my automatically payment,one ticket ID: 110023,another I can't get,because my account in urpad was deleted.my account before is yhamen@gmail.com
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04-05-2012, 12:37 AM
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Premium Member
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Join Date: Aug 2003
Location: Taiwan
Posts: 750
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Quote:
Originally Posted by hamen
I had already sent tow tickets to urpad to cancel my automatically payment,one ticket ID: 110023,another I can't get,because my account in urpad was deleted.my account before is yhamen@gmail.com |
I am afraid this is just a miscommunication and thought you want cancel vps immediately. But do they actually delete you account completely from their panel ?
__________________
www.hostinginside.com √
Hosting since 2004
US, UK & Germany XEN Based VPS with RAID 10+Daily Backup | VPS Reseller Program
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04-05-2012, 12:53 AM
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Newbie
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Join Date: Jan 2012
Posts: 16
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I sent a ticket to ask them to cancel my Automatic payment and refund my payment yesterday,and the account displayed the vps service already was cancelled,why they deleted my account but not refund my money today,is it strange?
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04-05-2012, 12:53 AM
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Temporarily Suspended
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Join Date: Jun 2011
Location: Buffalo, NY
Posts: 3,759
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Quote:
Originally Posted by hamen
I had already sent tow tickets to urpad to cancel my automatically payment,one ticket ID: 110023,another I can't get,because my account in urpad was deleted.my account before is yhamen@gmail.com |
Thank you for providing this information, I will review your account shortly and get this resolved for you.
We do not delete accounts, because if we did I wouldn't be able to find your account in our database. I will check with Chris and the team to see exactly what is going on with regards to your recurring payments, and will take care of this for you. Have an awesome night.
Best,
Kevin
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04-05-2012, 01:44 AM
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Newbie
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Join Date: Jan 2012
Posts: 16
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I wish to give me a good result.
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04-05-2012, 02:09 AM
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Aspiring Evangelist
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Join Date: Aug 2010
Posts: 360
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If they continue charging you, just do a dispute with the credit card company you paid with. If you did not authorize those charges, they are fraudulent so the credit card company will investigate and side with you.
__________________
My Site : Chi Chi's Floral [Under Construction - Link Coming Soon!]
Hosted by: Myhosting.com - 10 months and counting!
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04-05-2012, 02:23 AM
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Newbie
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Join Date: Jan 2012
Posts: 16
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Quote:
Originally Posted by standingoten
If they continue charging you, just do a dispute with the credit card company you paid with. If you did not authorize those charges, they are fraudulent so the credit card company will investigate and side with you.
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I have already contacted my credit card company yesterday,they told me they can't dispute the payment,it need the service company to end.
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04-05-2012, 04:25 AM
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Radiofreak for life
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Join Date: Aug 2005
Location: The Netherlands
Posts: 3,198
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Quote:
Originally Posted by standingoten
If they continue charging you, just do a dispute with the credit card company you paid with. If you did not authorize those charges, they are fraudulent so the credit card company will investigate and side with you.
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... which results in a lot of fees for the hoster, while this is probably just a miscommunication. What's up with people these days? Don't dispute instantly, when you can just TALK to the company in question.
__________________
██ Co-owner EclecticRadio | Electronic Music Radio
██ WE MAKE YOU DANCE!
██ Visit us @ www.eclecticradio.nl
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04-15-2012, 09:27 AM
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Newbie
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Join Date: Jan 2012
Posts: 16
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I still don't receive the refund now.
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04-15-2012, 10:28 AM
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Junior Guru Wannabe
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Join Date: Jan 2011
Posts: 94
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Quote:
Originally Posted by FTN-Kevin
Hi,
Did you request us to cancel your service/subscription?
Or are you one of those people who think ignoring the bill will automatically cancel service?
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Excellent display of how NOT to communicate with clients.
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