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  1. #51
    You're welcome, and this discussion and what happened made me realize the point you wanted to get through:

    It is not about refund of the tiny amount, but the painstaking realization that support does not want to work with you. I understand that if you host several sites and have many clients, sooner or later something will happen that may include seemingly strange coincidences. When the host then purges you, and denies to speak with you an rather blames you without investigating, then you are into a lot of trouble.

    I feel like what happened to me this time was a learning experience, how to evaluate hosting companies. A company is entitled to determine its own policy.

    It is perfectly possible to operate a host this way. many of the clients never get into reselling and usually you can host a long time before something unusual happens. So it is possible for them to profit a lot this way. but if you plan on doing some serious reselling, such hosts can get you into deep water. I would take care to avoid becoming such a victim.

    That is the value of a forum like this, you eventually drill down to a good host with a policy that suits you.

    Does anyone else have something to say about this?






    Quote Originally Posted by qtriangle View Post
    Thanks for understanding my pain.
    I always believe that dealing with a humane approach is must for any business. Turning away a customer can never be right. Businesses should try to win the customers, even the toughest of the customers.

  2. #52

    Re: Helpdesk Connection between Vision and WHMCS

    As i understand, this type of configuration requires the client to have 2 separate accounts. Also the customer will have to login again to vision helpdesk system even if they are logged in to WHMCS. Why don't you provide the other way [activating the connector module] which is fairly simple and straight forward and which will make the life easier of the customers of resellers. By the way you are using the same way of integration between kayako and WHMCS. I had talked this matter to your customer support and they told "I apologize however there is nothing that we can do or will change" if this is current policy please look at this matter and do the needfull.

  3. #53
    As i understand, this type of configuration requires the client to have 2 separate accounts. Also the customer will have to login again to vision helpdesk system even if they are logged in to WHMCS. Why don't you provide the other way [activating the connector module] which is fairly simple and straight forward and which will make the life easier of the customers of resellers. By the way you are using the same way of integration between kayako and WHMCS. I had talked this matter to your customer support and they told "I apologize however there is nothing that we can do or will change" if this is current policy please look at this matter and do the needfull.

  4. #54
    Join Date
    Jan 2008
    Location
    Portugal
    Posts
    986
    Damn I wish I had seen this offer sooner.
    I'd definitely have signed up for the 500gb plan. :\
    Miguel ¬ngelo - Marketing/PR Bachelor - Need Marketing/IT consultation? Contact me for a quote.
    SavvyReady - WebHosting for the Savvy - https://savvyready.com - (UK) Shared and Reseller WebHosting , (USA) KVM VPS and (USA) Dedicated Servers

  5. #55
    Hello
    Can you still offer 500gb plan?
    Also, can I sell alpha reseller accounts with this or can I just sell master reseller accounts with this?
    Thanks
    Last edited by Hostingboss; 04-12-2012 at 09:30 PM.

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