I've had a dedicated server for years at Hetzner. This server was sponsored / paid for by a company (A) via another company (B).
The lease expired and I wanted to continue leasing the server directly from Hetzner, however, company B was not responding to me and Hetzner was saying only company B could authorized this.
I had full SSH access (always had) and I was basically only asking the provider to take my money and continue to keep the server online, but conversation with the helpdesk was extremely unproductive and as a result I lost the server. I've got recent backups, but I had rather not move the server without real need.
What do you think about this? Couldn't they have let me continue using the server?
It sucks for you, but Hetzner acted correctly here.
Originally Posted by XTF0
Couldn't they have let me continue using the server?
If the agreement is with Company B, only Company B can transfer ownership. You are a third party and Hetzner cannot just give you a server, even if you have been the one using it, without consent from the rightful owner.
But since you have recent backups, can't you just order a new server from Hetzner, this time under your name?