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  #1  
Old 04-01-2012, 08:06 AM
XTF0 XTF0 is offline
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Lost Dedicated Server


I've had a dedicated server for years at Hetzner. This server was sponsored / paid for by a company (A) via another company (B).
The lease expired and I wanted to continue leasing the server directly from Hetzner, however, company B was not responding to me and Hetzner was saying only company B could authorized this.
I had full SSH access (always had) and I was basically only asking the provider to take my money and continue to keep the server online, but conversation with the helpdesk was extremely unproductive and as a result I lost the server. I've got recent backups, but I had rather not move the server without real need.

What do you think about this? Couldn't they have let me continue using the server?

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  #2  
Old 04-01-2012, 08:12 AM
Taylor - Megahertz H Taylor - Megahertz H is offline
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Well i understand them not giving it too you without B's permission, otherwise you could of just been some random wanting to steal their data that knew about them giving up the server.

i think what they did was right, but its still a pain.

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  #3  
Old 04-01-2012, 08:12 AM
Mr X Mr X is offline
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Quote:
Originally Posted by XTF0 View Post
What do you think about this?
It sucks for you, but Hetzner acted correctly here.

Quote:
Originally Posted by XTF0 View Post
Couldn't they have let me continue using the server?
If the agreement is with Company B, only Company B can transfer ownership. You are a third party and Hetzner cannot just give you a server, even if you have been the one using it, without consent from the rightful owner.

But since you have recent backups, can't you just order a new server from Hetzner, this time under your name?

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  #4  
Old 04-01-2012, 08:14 AM
Jim K Jim K is offline
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Quote:
Originally Posted by XTF0 View Post
but conversation with the helpdesk was extremely unproductive and as a result I lost the server. I've got recent backups, but I had rather not move the server without real need.

What do you think about this? Couldn't they have let me continue using the server?
Did they provide you with a reason they shut down your service?

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  #5  
Old 04-01-2012, 08:19 AM
~Lee~ ~Lee~ is offline
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It was the right thing to do, I would have been concered about my own servers there if they allowed you to do it.

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  #6  
Old 04-01-2012, 08:45 AM
InfiniteTech InfiniteTech is offline
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Quote:
Originally Posted by XTF0 View Post
What do you think about this? Couldn't they have let me continue using the server?
Look at it from their perspective. If Company B comes back tomorrow with a lawsuit against Hetzner for transferring their server without an authorization.

Who would stand to take a hit?

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  #7  
Old 04-01-2012, 09:23 AM
XTF0 XTF0 is offline
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The point is that I'm not asking them to transfer server ownership, I merely asked them to keep it online until company B could contacted.

Quote:
Originally Posted by xbhosting View Post
Did they provide you with a reason they shut down your service?
Company B? Well, they had a contract with company A and that one ended.


Quote:
Originally Posted by Mr X View Post
But since you have recent backups, can't you just order a new server from Hetzner, this time under your name?
I can, but having to resetup a server isn't that much fun. Especially when it could've been avoided.

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