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Thread: 10gi.gs gone?

  1. #1
    Join Date
    Dec 2004
    Location
    Virginia, USA
    Posts
    8

    Unhappy 10gi.gs gone?

    Is anyone else finding that 10gi.gs seems to have fallen off the face of the planet today. I woke up to my sites not working, and cannot get into cpanel to get backups. I am also not getting any replies from support/help @10gi.gs which is odd. I also PM'ed them here but nothing yet.

    I even reached out to WiredTree which is who they appear to use as the backend and getting stonewalled there. I just need access to the files so I can put it up on a new server. Backups were suppose to be offsite also, but no access to them anymore. ARGHH!

  2. #2
    Join Date
    Feb 2004
    Posts
    741
    Looks like their DNS was recently changed and is on a parked site. One Whois site seems to suggest the domain may be up for sale too.

    http://www.sedo.com/search/details.p...domain=10gi.gs

  3. #3
    Indeed .. the domain is parked - intodns.com/10gi.gs.
    From time to time it's a good idea to download a full cpanel backup...
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  4. #4
    offsite backups are not that expensive either ... i personally can't sleep at night if i don't have everything backed up.
    XSBackup - keeping your data secure. Offsite redundant backups - RAID6 storage / rSync / SSH / FTP access. Whitelabel services / Reseller accounts available.
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  5. #5
    Join Date
    Mar 2011
    Posts
    90
    My sites hosted there all disappeared about 4:30pm ish UK time, but as it was going slow before that I did manage to get backups of my databases, phew (wipes brow), I already have the files so at least I can restore them to another account. I got the parking page instead of the site as well so that's not a good sign, I was going to put in a ticket but bang goes that plan. They were alright too, pity. Another one bites the dust. Shame.

    I already have other cpanel accounts I can move the most important sites to (the ones with decent traffic) but I shall be on the lookout for another reseller account now.
    I've learned so much from my mistakes - I'm going to make some more!

  6. #6
    Join Date
    Feb 2010
    Location
    US
    Posts
    513
    Just to clarify - We're not gone. Working with WT to get our server back online, which was taken down without notice . Sorry for the slower reply, as WHT PMs aren't our primary support channel. We do have offsite backups and will use them for disaster recovery means.

    We'll post back when everything is resolved! Thanks again for your patience!
    10 Gigs Hosting | We heart our customers
    Robust Litespeed Hosting without the Overhead ★
    W: www.10gi.gs

  7. #7
    Join Date
    Dec 2004
    Location
    Virginia, USA
    Posts
    8
    Yeah, I have been using Webbycart for my backups, but the only critical site on this server chooses not to pay for backups. I still feel obligated to at least backup to the same host.

    At least cloudflare has been caching the site while they are working on the server so all is still ok. Guess it is time to push hard for offsite backups with the site owner.

  8. #8
    Join Date
    Feb 2010
    Location
    US
    Posts
    513
    Everything is all set, WT replaced the failed hardware last night during an emergency maintenance and everything should be running smoothly. Apologize to everyone for the downtime.
    10 Gigs Hosting | We heart our customers
    Robust Litespeed Hosting without the Overhead ★
    W: www.10gi.gs

  9. #9
    Join Date
    Dec 2009
    Location
    Greece
    Posts
    801
    Glad this is resolved now.Maybe you should consider hosting your main site on a different server. This way if a server goes down,clients will still be able to communicate with you.

  10. #10
    Join Date
    Mar 2011
    Posts
    90
    My sites came back last night, about 4 hours of total downtime give or take, came back and went again a couple of times. I wasn't expecting it I must admit, the hosting had been faultless 'til then so it was a surprise. It's been fine since then and all day today so lets hope it's sorted now. I hope you'll excuse my jumping to conclusions but previous experience has colored my judgement a little. I guess there's not much you can do if the hardware fails except replace it which does take time. And it was all going so well (*touches wood*) too. Let's hope it continues to do well, I've been happy enough so far.
    I've learned so much from my mistakes - I'm going to make some more!

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