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  1. #1

    WHMCS cPanel/WHM Auto Creation Error (Login Failed)

    I'm having this problem with only one of my servers.
    WHMCS can't create cPanel accounts automatically because of this error:
    Module Create Failed - Service ID: 738 - Error: Login Failed
    - 25/03/2012 19:19 - admin - 12.345.678.9
    I've searched around a while looking for a solution.
    I have all the server details correct (username password and hash), as I can log myself in from my computer.
    I can login using SSL mode or not.
    I've whitelisted WHMCS IP in CSF and cPhulk.

    Any help is appreciated.
    Thanks.

  2. #2
    Hi,

    Have you tried updating the WHM/Cpanel ?

    Issue may be solved if you update/upgrade the WHM/Cpanel. I assume you know how to do that.

  3. #3
    Quote Originally Posted by madathil View Post
    Hi,

    Have you tried updating the WHM/Cpanel ?

    Issue may be solved if you update/upgrade the WHM/Cpanel. I assume you know how to do that.
    I just ran the update. Still getting the same error.

  4. #4
    Join Date
    Jul 2009
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    CT
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    In WHM, generate a new access hash and update WHMCS.
    In WHMCS, check Tick to use SSL Mode for Connections.
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  5. #5
    Quote Originally Posted by GORF View Post
    In WHM, generate a new access hash and update WHMCS.
    In WHMCS, check Tick to use SSL Mode for Connections.
    Still getting the same error after doing this.

  6. #6
    Hi,

    There could be two possible scenario:


    1. The login details under Setup > Servers > Edit are incorrect. Please ensure you are using either the username + access hash combination or the username + password combination and that the login details are correct.
    2. The Brute Force Protection settings are preventing WHMCS from creating/suspending/terminating accounts via the cPanel API. Please adjust the BFP settings in WHM.

  7. #7
    Quote Originally Posted by madathil View Post
    Hi,

    There could be two possible scenario:


    1. The login details under Setup > Servers > Edit are incorrect. Please ensure you are using either the username + access hash combination or the username + password combination and that the login details are correct.
    2. The Brute Force Protection settings are preventing WHMCS from creating/suspending/terminating accounts via the cPanel API. Please adjust the BFP settings in WHM.
    1. The details are correct because I can login when pressing the "WHM" button.
    2. There are no records of my WHMCS IP being blocked in CSF or cPhulk. I added it to both whitelists to be sure.

  8. #8
    Join Date
    Nov 2009
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    Is your WHMCS installation on the same server or a remote server?
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    Tel: 0203 189 1159

  9. #9
    Quote Originally Posted by cd/home View Post
    Is your WHMCS installation on the same server or a remote server?
    It is on a remote server.

  10. #10
    Join Date
    Oct 2002
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    Quote Originally Posted by B4LHost View Post
    1. The details are correct because I can login when pressing the "WHM" button.
    That suggests you're using the password. Did you remove the hash? It should be one or the other.
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  11. #11
    Join Date
    Sep 2006
    Location
    Cardiff - United Kingdom
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    1,568
    As bear says, remove the hash and try again. If it works (i.e. with username and password login) then you know it's an issue with the hash.
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  12. #12
    Join Date
    Oct 2009
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    England, United Kingdom
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    Just a get a system admin to check it for you. It'll only cost you $5-20. That's what they do. They will tell you what was wrong too. Or figure it for yourself if you have the time.
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  13. #13
    Quote Originally Posted by Tristan Perry View Post
    As bear says, remove the hash and try again. If it works (i.e. with username and password login) then you know it's an issue with the hash.
    Still getting the error after removing hash and only using the password.
    I can click the "WHM" button and it will log me in.

  14. #14
    Join Date
    Jul 2009
    Location
    CT
    Posts
    870
    I have seen using hash + username + SSL with no password work on certain server setups.
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  15. #15
    Quote Originally Posted by GORF View Post
    I have seen using hash + username + SSL with no password work on certain server setups.
    That does not work on my server.

  16. #16

    Module login error

    I am also facing similar problem. I have tried every possible ways. I also have been contacting WHMCS and even my web hosting provider. But, neither of them are able to get it right.

    Please help me guys if anyone of you have found the solution to the problem.

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