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WHMCS cPanel/WHM Auto Creation Error (Login Failed)

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  #1  
Old 03-25-2012, 01:30 PM
B4LHost B4LHost is offline
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WHMCS cPanel/WHM Auto Creation Error (Login Failed)


I'm having this problem with only one of my servers.
WHMCS can't create cPanel accounts automatically because of this error:
Quote:
Module Create Failed - Service ID: 738 - Error: Login Failed
- 25/03/2012 19:19 - admin - 12.345.678.9
I've searched around a while looking for a solution.
I have all the server details correct (username password and hash), as I can log myself in from my computer.
I can login using SSL mode or not.
I've whitelisted WHMCS IP in CSF and cPhulk.

Any help is appreciated.
Thanks.

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  #2  
Old 03-25-2012, 01:52 PM
madathil madathil is offline
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Hi,

Have you tried updating the WHM/Cpanel ?

Issue may be solved if you update/upgrade the WHM/Cpanel. I assume you know how to do that.

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  #3  
Old 03-25-2012, 02:06 PM
B4LHost B4LHost is offline
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Quote:
Originally Posted by madathil View Post
Hi,

Have you tried updating the WHM/Cpanel ?

Issue may be solved if you update/upgrade the WHM/Cpanel. I assume you know how to do that.
I just ran the update. Still getting the same error.

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  #4  
Old 03-25-2012, 02:14 PM
GORF GORF is offline
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In WHM, generate a new access hash and update WHMCS.
In WHMCS, check Tick to use SSL Mode for Connections.

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  #5  
Old 03-25-2012, 02:18 PM
B4LHost B4LHost is offline
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Quote:
Originally Posted by GORF View Post
In WHM, generate a new access hash and update WHMCS.
In WHMCS, check Tick to use SSL Mode for Connections.
Still getting the same error after doing this.

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  #6  
Old 03-25-2012, 02:20 PM
madathil madathil is offline
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Hi,

There could be two possible scenario:


1. The login details under Setup > Servers > Edit are incorrect. Please ensure you are using either the username + access hash combination or the username + password combination and that the login details are correct.
2. The Brute Force Protection settings are preventing WHMCS from creating/suspending/terminating accounts via the cPanel API. Please adjust the BFP settings in WHM.

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  #7  
Old 03-25-2012, 02:25 PM
B4LHost B4LHost is offline
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Quote:
Originally Posted by madathil View Post
Hi,

There could be two possible scenario:


1. The login details under Setup > Servers > Edit are incorrect. Please ensure you are using either the username + access hash combination or the username + password combination and that the login details are correct.
2. The Brute Force Protection settings are preventing WHMCS from creating/suspending/terminating accounts via the cPanel API. Please adjust the BFP settings in WHM.
1. The details are correct because I can login when pressing the "WHM" button.
2. There are no records of my WHMCS IP being blocked in CSF or cPhulk. I added it to both whitelists to be sure.

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  #8  
Old 03-25-2012, 02:29 PM
cd/home cd/home is offline
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Is your WHMCS installation on the same server or a remote server?

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  #9  
Old 03-25-2012, 02:49 PM
B4LHost B4LHost is offline
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Quote:
Originally Posted by cd/home View Post
Is your WHMCS installation on the same server or a remote server?
It is on a remote server.

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  #10  
Old 03-25-2012, 02:53 PM
bear bear is online now
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Quote:
Originally Posted by B4LHost View Post
1. The details are correct because I can login when pressing the "WHM" button.
That suggests you're using the password. Did you remove the hash? It should be one or the other.

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  #11  
Old 03-25-2012, 03:04 PM
Tristan Perry Tristan Perry is offline
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As bear says, remove the hash and try again. If it works (i.e. with username and password login) then you know it's an issue with the hash.

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  #12  
Old 03-25-2012, 03:07 PM
HostXNow_Chris HostXNow_Chris is offline
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Just a get a system admin to check it for you. It'll only cost you $5-20. That's what they do. They will tell you what was wrong too. Or figure it for yourself if you have the time.

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  #13  
Old 03-25-2012, 03:50 PM
B4LHost B4LHost is offline
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Quote:
Originally Posted by Tristan Perry View Post
As bear says, remove the hash and try again. If it works (i.e. with username and password login) then you know it's an issue with the hash.
Still getting the error after removing hash and only using the password.
I can click the "WHM" button and it will log me in.

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  #14  
Old 03-25-2012, 10:07 PM
GORF GORF is offline
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I have seen using hash + username + SSL with no password work on certain server setups.

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  #15  
Old 03-26-2012, 08:28 AM
B4LHost B4LHost is offline
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Quote:
Originally Posted by GORF View Post
I have seen using hash + username + SSL with no password work on certain server setups.
That does not work on my server.

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