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  1. #1

    brute force attack and i cant log in to my account . what to do?

    my webmail is locked due to brute force attack which is for continuous try of login to webmail with a wrong password. this was caused by my customer. 9 email address were tried to do that with a wrong password.
    finally i found i cant logon my cpanel .

    the msg is as bellow:

    "This account is currently locked out because a brute force attempt was detected. Please wait a few minutes and try again. Attempting to login again will only increase this delay. If you frequently experience this problem, we recommend having your username changed to something less generic."

    what to do know?

  2. #2
    Join Date
    Sep 2004
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    368
    Do you have access to your account with SSH?
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  3. #3
    Join Date
    Feb 2011
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    Did you try calling your host to see if they could re-set the account?
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  4. #4
    power dot> no i dont have access to ssh....any suggestions then?

  5. #5
    musicman153 > no i didnt ask them to do so. is that the only way to solve this ?

  6. #6
    Join Date
    Feb 2011
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    Quote Originally Posted by moktadir View Post
    musicman153 > no i didnt ask them to do so. is that the only way to solve this ?
    That would be the quick solution.
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  7. #7
    Join Date
    Jun 2005
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    Quote Originally Posted by moktadir View Post
    musicman153 > no i didnt ask them to do so. is that the only way to solve this ?
    Yes, if you don't have root access that is the only way to solve this.
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  8. #8
    Join Date
    Sep 2007
    Posts
    1,018
    Quote Originally Posted by XeHSean View Post
    Yes, if you don't have root access that is the only way to solve this.
    If you choose not to contact your host, the account will automatically be unlocked after a set period of time. However as perviously mentioned, you can get back into your account quicker by contacting your host and asking them to manually unlock it.

  9. #9
    Join Date
    Aug 2009
    Location
    UK
    Posts
    1,140
    You should be unblocked after a few hours. However the quickest way to get access back is to contact your host to unblock you.
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  10. #10
    Join Date
    Aug 2010
    Location
    Canada
    Posts
    238
    Usually when you're blocked due to brute force attack it should not take more than few minutes and you can login again without issues.

    It happened with us, but if you are still unable to do it, i will suggest to contact your hosting provider.
    LinkAlone Networks - Canadian Smart Hosting Solutions
    Cpanel - CloudLinux - Solid State Drives
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