Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : 3 Month Review JaguarPC VPS

[rhenderson]

3 Month Review JaguarPC VPS

We needed a VPS for backup mail and DNS server. After trying many different hosts we thought we would go with a "well known" company.

Things started bad from the beginning. The account took a little longer to set up than normal, but hey it was a backup server so no big deal for us, but something to keep in mind if you choose this service.

We used a coupon code for double memory and disk space and a couple bucks off cPanel. Once the account was set up the extras were not applied. (I could air the support ticket here but no sense in embarrassing anyone).

So I email support and told them that I did not get the bonus. I was first told that cPanel had a bug and that’s why the disk space was only showing 25G instead of 50G and the memory showing less was a cPanel bug. So I wrote them back and told them CentOs must have a bug as well because df -h shows 25GB and free -m showed the package without the coupon applied.

I was then told I did not use the coupon code so I was not given the extras. I emailed them back and explained that I did use the code, otherwise how would I get the $2 off cPanel. After several emails arguing with the "tech", I wrote an email to the poster of the special who said I needed to talk to support (thanks).

I went back in and went through the sign up process and screen shot the prices without using the coupon code and then screen shot the prices using the coupon code. Since I was paying the price with the coupon code applied they then said they had been having some issues with the coupon system and they would fix it.

I just wonder about those who do not know how to check their account?

I never even got an apology; I stuck with the new account to see how things would work out.

I did get a survey from them in which I gave a really fair opinion and suggested strongly they invest in customer support training. I spent some time on the survey and was very objective. I never even got a response from it. I really expected to get a "oh so sorry you had those issues, thank you for your input."

The server is VERY VERY slow when accessing sites or ssh, so much I get DNS time outs.

As of this morning it is just completely down in which they are now claiming are "latency" issues, we aren't just slow as normal it is completely down.

Once it comes back up I need to delete some of my scripts then I will delete JaguarPC from getting any more of my money.

I am not trying to stop you from trying their service, that is your choice. I am just offering an accounting of my experience,

[spkar]

I just signed up with them last week and since almost 6-8 hours my servers are down.

[rhenderson]

Sorry for you, it is one of the reasons I posted the review. It has been down for around 5 hours now (that I am aware of).

I bought a server and sent it to DataShack last week for my backup services and got most everyhing moved last night (before this current outage happened, I was tired of the timeouts), but since the JaguarPC was/is my backup mail server copying other accounts is causing a DNS timeout (since they are down). Instead of waiting on them I just did a mass DNS change, updated the serial numbers, removed them from my cluster and I am back in business.

Did you caheck and see if you got the disk space and memory promised?

[spkar]

They said its double $29+5 = 100GB, 2 MB package but the invoice dosen't reflect this promotions.. Its still down. I got antioch2 servers. I was trying to move from vpslatch due to downtime.

[myhken]

I have used them for over a year, and their service is not so bad. They have some problems with the network from time to time. I get reports from Website Monitoring, but the server is always up, so it's has to be the network.

They have not the fastest support, but they are getting faster then they was in the start.

My VPS has almost always low load, and when I use "dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync" I get a disk speed of around 132-152 MB/.

I think they are a decent company. Not the best, but far from the worst.

http://www.siteuptime.com/prem_stati...&UserId=130040

VPS05 - JaguarPC (vps5.myhken.com)
Since: July 13, 2011
Outages: 36
Total Uptime: 99.919%
Monitor: Every 5 minutes
Last Check: March 19, 2012 at 12:09 AM PST+9.0
Current Status: Ok

Year Outages / Checks Uptime
2012 22 / 24150 99.847%
2011 14 / 50103 99.954%

Year Month Outages / Checks Uptime Downtime
2012 March 11 / 5454 99.670% 0.330%
2012 February 3 / 8849 99.966% 0.034%
2012 January 8 / 9847 99.838% 0.162%
2011 December 1 / 9066 99.989% 0.011%
2011 November 4 / 9094 99.923% 0.077%
2011 October 2 / 8993 99.978% 0.022%
2011 September 2 / 8700 99.977% 0.023%
2011 August 2 / 8929 99.922% 0.078%
2011 July 3 / 5321 99.925% 0.075%

[HostDime]

Originally Posted by spkar

I was trying to move from vpslatch due to downtime.

We apologize for any issues you have experienced. If you would be so kind to let me know your client ID we can check into your issues. If maybe related to a vps in your node abusing and causing the issues. We can move you to another node meanwhile we find the cause on your existing node. PM ME or email direct manny.v @ hostdime.com

[Zachary McClung]

Originally Posted by rhenderson

3 Month Review JaguarPC VPS

We needed a VPS for backup mail and DNS server. After trying many different hosts we thought we would go with a "well known" company.

Things started bad from the beginning. The account took a little longer to set up than normal, but hey it was a backup server so no big deal for us, but something to keep in mind if you choose this service.

We used a coupon code for double memory and disk space and a couple bucks off cPanel. Once the account was set up the extras were not applied. (I could air the support ticket here but no sense in embarrassing anyone).

So I email support and told them that I did not get the bonus. I was first told that cPanel had a bug and that’s why the disk space was only showing 25G instead of 50G and the memory showing less was a cPanel bug. So I wrote them back and told them CentOs must have a bug as well because df -h shows 25GB and free -m showed the package without the coupon applied.

I was then told I did not use the coupon code so I was not given the extras. I emailed them back and explained that I did use the code, otherwise how would I get the $2 off cPanel. After several emails arguing with the "tech", I wrote an email to the poster of the special who said I needed to talk to support (thanks).

I went back in and went through the sign up process and screen shot the prices without using the coupon code and then screen shot the prices using the coupon code. Since I was paying the price with the coupon code applied they then said they had been having some issues with the coupon system and they would fix it.

I just wonder about those who do not know how to check their account?

I never even got an apology; I stuck with the new account to see how things would work out.

I did get a survey from them in which I gave a really fair opinion and suggested strongly they invest in customer support training. I spent some time on the survey and was very objective. I never even got a response from it. I really expected to get a "oh so sorry you had those issues, thank you for your input."

The server is VERY VERY slow when accessing sites or ssh, so much I get DNS time outs.

As of this morning it is just completely down in which they are now claiming are "latency" issues, we aren't just slow as normal it is completely down.

Once it comes back up I need to delete some of my scripts then I will delete JaguarPC from getting any more of my money.

I am not trying to stop you from trying their service, that is your choice. I am just offering an accounting of my experience,

Hi Randy,

I am very sorry you are having some troubles. If you would provide me a ticket #, I'll be happy to have our technical support manager look into this for you.

In regards to the issue with the promotion not being applied it was an issue which since has been fixed. The containers themselves were showing the double promo; however, CentOS and WHM were not showing the proper quotas until they were restarted.

You are also correct that the triple double promo does not show up on invoices as they are tracked within the original order itself. We are able to go back to the order and look them up.

If there is anything I can do to resolve any outstanding issues please shoot me an e-mail. I would be happy to help.

[rexxxy]

Originally Posted by spkar

They said its double $29+5 = 100GB, 2 MB package but the invoice dosen't reflect this promotions.. Its still down. I got antioch2 servers. I was trying to move from vpslatch due to downtime.

I have vpslatch for my main site for over 2 years from before it was sold to hostdime and its been pretty good.

I tried jaguarpc because I heard they was pretty good and they had a special at the time with enough space for my project. It started off pretty good with them for like 2 months but at the begging of the month the latency and page load went to crap. It take my site 20-30 second for intial page load and 10-15 for page navigation.

When I first put in the ticket they said everything was fine later during the week they put up the outage notice that some server is having latency and outages and that they are fixing it.now they say its fix and I inform them that my server still moving slow now they saying its my code.

So im back to the drawing board of finding a server and moving it this weekend.

[HostGamma]

Strange, we have two VPS with Jaguar and a reseller account, never experienced the issues that are being reported above.

[p0go]

Hello rhenderson,

I'm sorry about your experience with them and the poor service provided to you. I was under impression they offered a decent and reliable virtual server hosting. I'm glad to be able to find out the truth first hand from a customer. It seems from your review alone; your not the only one having the issue either, which is sad. It's always a crappy thing to have a poor performing server and a non-reliable server when need be. I hope you find a great new provider that is able to meet your requirements and be able to provide you with a much better Virtual Server.

What was your server setup? Maybe we can help you find a more reliable and stable hosting solution to replace ur current VM.

[fahost]

Originally Posted by rhenderson

Once it comes back up I need to delete some of my scripts then I will delete JaguarPC from getting any more of my money.

Good Luck with it ! Hope Jim and Katrina help with it

Originally Posted by HostDime

We apologize for any issues you have experienced. If you would be so kind to let me know your client ID we can check into your issues. If maybe related to a vps in your node abusing and causing the issues. We can move you to another node meanwhile we find the cause on your existing node. PM ME or email direct manny.v @ hostdime.com

I wonder if you have that option(Moving VPS account to other node/ Moving Reseller Account to another server) in all your Branches ( Including HostDime India )

[HostDime]

Originally Posted by fahost

I wonder if you have that option(Moving VPS account to other node/ Moving Reseller Account to another server) in all your Branches ( Including HostDime India )

Yes, we extend the same courtesy if there is issues. Our goal in the end is to provide a stable hosting environment.

[fahost]

Originally Posted by HostDime

Yes, we extend the same courtesy if there is issues. Our goal in the end is to provide a stable hosting environment.

The reseller account which I used at HostDime.in had worst issues and I reported several times and even reported to Management. Every-time , when I report ... the staff would say like this ...


Me : 1) I open a ticket saying that there were server issues

Staff replies : - " I have just checked your account and it's working fine "

Me : 2) There was the problem for a while

Staff replies :I have checked thoroughly and nothing wrong with the server or the account

Me : 3) Here are the screenshots and reports by server monitoring tools

Staff replies :Apologies for the inconvenience caused. There were some issues on server which we have fixed Now

After a few hours...
I re-open the ticket or open a new one ... There was a problem again and the server is completely down now. You said you fixed ?

Staff replies : Sorry ! There was a problem and we fixed it now

Works fine for a while. Gets some trouble after some days, I open a ticket... they say " There was no problem " , " Yeah ! It is there. We will fix it " , " We fixed it and it never happens again " ... But troubles again ... I open a ticket .. they respond normally and " FIXES IT " .

I had a bitter experience like this for several times. I had experience with them for 8 months and frequent problems for 5 months. I thought a reputable web-host doesn't cheat on us.


I have requested their staff to shift my account to another server. They always say " We fixed the issue" ..." Sorry ! We can't change the server " . Again I reported to the management and Praveen responded that they can't change the server and I have to stay there itself. I think that HostDime don't want to provide quality service

After complaining several times and the unethical treatment of handling of my tickets by their staff , I left them simply applying for cancellation. But their management staff ...

Hector and Praveen are professional in saying " How could I help you so that we can resolve the issue... " and "Please let us know what you want us to do to resolve the issue " . Why can't they just give final resolution without asking those repeated questions ??? I heard that Hector say the same to other customers more often

And one last final thing ... their staff need to learn how to handle the support requests ( Some of the funny things are ... taking over the tickets which are intended to management by normal staff, closing the tickets by simply stating ..." We fixed the issue " ... which sounds like " Shut your mouth , I am the BOSS here ... so closing the ticket ( The same Support staff, whom I complained against )" )


I know that Hector would come again with his famous "Apologies ! Please let us know what you want us to do to resolve the issue " .

But, Sorry ! I have no time to apologize. That's why I left HostDime. Just Hector should Learn how to resolve the issue rather than seeking apologies for multiple times

[Dimenoc_Hector]

Hello:

We always do our best to provide the support that HostDime is known for having. I'd be more than happy to revisit any issue you feel was not handled in a professional manner. Anytime we ask about improving service or rectifying an issue it is strictly to provide better service. It's quite obvious from the above post that you are dissatisfied and I'd like to help correct that. This and none of my responses are canned or recycled so if you are willing and able, let's communicate in a Direct Message and resolve the problems you feel are there. I appreciate your understanding. Thank you.

[fahost]

Originally Posted by Dimenoc_Hector

Hello:

We always do our best to provide the support that HostDime is known for having.

What is the use when you fail to do rather than what you ought to do?

As a service provider, you have a responsibility to provide final resolution when some one complain you about something