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  1. #1

    Cannot contact Nexpoint Web Hosting

    Does anyone know what's wrong with Nexpoint. Trying to contact them for 2 months - no response. Looks like they may be going out of business.

  2. #2
    Join Date
    Mar 2010
    Location
    Upstate New York
    Posts
    1,431
    I saw on their CONTACT page that they said they were having trouble with their primary phone #. Did you see that info?

  3. #3
    Yes, They have 2 toll free numbers and one local, all not working. And not responding to email. Been trying for 2 months.

  4. #4
    Join Date
    Nov 2005
    Location
    Minneapolis, MN
    Posts
    1,646
    You could try using this newfangled service called electronic mail?

  5. #5
    Join Date
    Mar 2009
    Location
    Miami, Florida
    Posts
    18,857
    Quote Originally Posted by spaethco View Post
    You could try using this newfangled service called electronic mail?
    He did say they are not responding to "email"

  6. #6
    Join Date
    Nov 2005
    Location
    Minneapolis, MN
    Posts
    1,646
    Fair point.

    OP - are you getting ticket creation emails back when you send them something?

  7. #7
    There is another thread about this as well, so you're not the only one. I can't post the link however...

  8. #8
    Not getting any ticket back , nor any email reply back .

  9. #9
    Join Date
    Jul 2008
    Location
    Kansas City
    Posts
    197
    Have you tried every option they provide? (http://www.nexpoint.net/contact/)

  10. #10
    Yes , indeed we tried several times. Unfortunately nothing works..

  11. #11
    Yes , indeed we tried several times. Unfortunately nothing works..

  12. #12
    Join Date
    Apr 2012
    Location
    MacDill AFB, FL
    Posts
    0
    While searching the web about a Nexpoint outage I came across this thread. I'm in the same boat as this morning my domain and email server that are hosted by Nexpoint went down. Thought it was a normal short term outage till I went to their web site to get their phone number only to find out their phone is also down. I've tried three different numbers and they are all disconnected.

    Right now I am praying that this is a temporary issue as all my emails for the last 2 years are on their server.

  13. #13
    Worst case scenario question - how do I get my website back if they go out of business? I have all my email up to today's outage - but the website is just gone, disappeared.

  14. #14
    Join Date
    Nov 2005
    Location
    Minneapolis, MN
    Posts
    1,646
    Quote Originally Posted by philipjohnson View Post
    Worst case scenario question - how do I get my website back if they go out of business?
    You would use your backups to restore your site with a new host.

  15. #15

    outage

    FYI - no response to actual emails both to support and to billing (which I know worked as of last month because they processed my payment). No response to the tickets I opened on their own support website. And of course, no phones of any kind are working.

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