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  1. #16
    Join Date
    Jun 2010
    Location
    UK, London
    Posts
    202
    I've used jixhost before and they have been absolutely fine. From my knowledge it appears that you might have just been blocked from there firewall maybe due to entering your FTP password incorrectly too many times?

    From your aggression in your initial post I take it you raged at them a few times... That doesn't help.

    Oh well... Best of luck
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  2. #17
    Login issue: Ticket #316998
    Refund request: Ticket #420599
      0 Not allowed!

  3. #18
    Join Date
    May 2009
    Location
    Ft. Lauderdale, Florida
    Posts
    1,289
    Quote Originally Posted by mikenashfemi100 View Post
    Login issue: Ticket #316998
    Refund request: Ticket #420599
    The first ticket, I see that you were having Brute force blocks (we were unable to duplicate the issue when we tried). Since it was within the first 24-48 hrs, your domain may have not propagated to your server..hence you may have been bruted from your old host using your new logins.

    The second ticket is in reference to a refund request which we have denied. The terms of services you had agreed to prior to registering with us explains why. I did notice you quoted it, however left out the portion that pertains to your plan term.

    If there are any other questions, we will be happy to address them either in public or private.
    JixHost | U.S.A. based hosting & support for 6+ years. | Powerful CloudLinux servers.
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  4. #19
    Quote Originally Posted by JixHost View Post
    The first ticket, I see that you were having Brute force blocks (we were unable to duplicate the issue when we tried). Since it was within the first 24-48 hrs, your domain may have not propagated to your server..hence you may have been bruted from your old host using your new logins

    The second ticket is in reference to a refund request which we have denied. The terms of services you had agreed to prior to registering with us explains why. I did notice you quoted it, however left out the portion that pertains to your plan term.

    If there are any other questions, we will be happy to address them either in public or private.
    [/QUOTE]

    oh my domain propagated alright, cos I was able to view it in a browser. and even if not, that is irrelevant. Fact is I did not for even one day use your service because you were not able to solve my problem, so I asked for a refund which you denied. You are citing your TOS as a justfitication for denying my refund. SERIOUSLY???

    Fact is your home page states a 30-day money back guarantee. your TOS page, http://jixhost.com/terms-and-conditions.html says

    7. Our 30 day refund policy excludes reseller plans, vps, servers, domains, SSL certificates and plans paid for longer then 1 month and accounts that are suspended or terminated for abuse. We can not refund unused portions of your plan;

    So may I ask, what just what DOES your 30-day money back garuantee include if it excludes all that????

    I ordered the Business web hosting plan. So where in the above statement, or anywhere else on the site does it say that the "business web hosting" is excluded from the 30 day money back guarantee???? And more so, do you people have no integrity, how can you take money from someone and when you are "unable" to provide the service, refuse to refund their money. That is just low and smirks of people out to make a quick buck at any cost.
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  5. #20
    Join Date
    Feb 2012
    Location
    United States
    Posts
    49
    I have experienced many companies like this. But when you do use these companies i recommend using paypal if it is a company you have never used/seen/heard of because paypal has good security to check and look at all transactions.
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  6. #21
    Join Date
    Sep 2011
    Posts
    750
    Quote Originally Posted by X-RayHosting View Post
    I have experienced many companies like this. But when you do use these companies i recommend using paypal if it is a company you have never used/seen/heard of because paypal has good security to check and look at all transactions.
    Skrill(Moneybookers) and Alertpay are also good.
      1 Not allowed!

  7. #22
    Join Date
    May 2009
    Location
    Ft. Lauderdale, Florida
    Posts
    1,289
    -> "plans paid for longer then 1 month"

    Propagation resolves at different times in different locations for up to 48 hrs.

    Aside from you being complete pompous ass to our support people, me and everyone else you probably deal/dealt with in the past, I have decided to **not** make an exception for you. I certainly have both the legal and moral right in doing so.
    JixHost | U.S.A. based hosting & support for 6+ years. | Powerful CloudLinux servers.
    JixHost.com | Instant Activation | Trusted by over 115,000 clients served globally.
    █ Cloud VPS | Alpha Reseller | Master Reseller | Reseller | cPanel shared.
    █ 24/7/365 Help desk support | Recurring Affiliate Program available.
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  8. #23
    Guess I'll be staying away from Jinxhost. They sound as greedy as Scala Hosting.
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  9. #24
    Join Date
    Jan 2011
    Location
    Dallas, TX
    Posts
    912
    Quote Originally Posted by hariseldon View Post
    i had bad experiences with jixhost.. only have to say stay away from Jixhost... for me they are a group of scammers.....STAY AWAY....
    JixHost is a GOOD host. I've used them a few times in the past and I never had a single problem with anything. You had a bad experience because you clearly can't read their Terms of Service. Remember your password next time.
      0 Not allowed!

  10. #25
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
    Posts
    9,783
    Quote Originally Posted by hariseldon View Post
    i had bad experiences with jixhost.. only have to say stay away from Jixhost... for me they are a group of scammers.....STAY AWAY....
    Quote Originally Posted by kiloniner View Post
    Guess I'll be staying away from Jinxhost. They sound as greedy as Scala Hosting.
    Quote Originally Posted by Mikeambrose3 View Post
    JixHost is a GOOD host. I've used them a few times in the past and I never had a single problem with anything. You had a bad experience because you clearly can't read their Terms of Service. Remember your password next time.
    Whats the domain names you folks have had hosted with them?
      0 Not allowed!

  11. #26
    I've never used Jixhost. I was just commenting that this type of behavior from a company is pure greed and that I would be steering clear of them.

    I just don't see how anyone could justify (TOS or not) keeping a customer's money for an entire year that was paid up front, when they request a refund after 3 days. And the only real justification is that it's in the TOS and the guy was acting like a "complete pompous ass" to the customer support.

    So Jixhost wants to keep his money for a years worth of services after only providing perhaps a few days of service. That is terrible customer service and they had the chance to make themselves look better in this thread, but decided to call him some names and point to the TOS instead so they could keep his money.

    That is dishonest and greedy, regardless of the TOS that they hide behind.
      1 Not allowed!

  12. #27
    Quote Originally Posted by cd/home View Post
    Whats the domain names you folks have had hosted with them?
    cajasai.com.co
      0 Not allowed!

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