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03-09-2012, 02:23 PM #1Junior Guru
- Join Date
- Aug 2010
- Posts
- 176
Warning: Galaxy-Webhost.com - A completely fraudulant company
Members,
I have seen Galaxy-WebHost.com advertising in this forum.
I want to take the time to warn everyone here that this company is an absolute fraud, and to stay away from them.
On February 16th, we ordered a dedicated server from this company for use with our VPN product that we provide. It was ordered through online chat, and 3 months prepayment was given. The server was promised in 24 hours by the sales staff on the chat. Our IP justification was given with the order.
On February 22nd, they company finally gets back to us asking for our company papers, they were given the same day.
On February 25th, after numerous attempts on live chat to get our server, we requested a refund.
On February 28th, we filed a Paypal claim with the following history:
Mar 9, 2012 - PayPal: Email sent to seller
Mar 9, 2012 - PayPal: Email sent to buyer
Mar 9, 2012 - Buyer: Dispute escalated to claim
Mar 6, 2012 - PayPal: Email sent to seller
Mar 6, 2012 - PayPal: Email sent to seller
Feb 28, 2012 - PayPal: Email sent to seller
Feb 28, 2012 - PayPal: Email sent to buyer
Feb 28, 2012 - Buyer: Dispute filed
Meantime, here are the responses that we get from the company (most of them 48 hours after we email)
Feb 27
"We are really sorry for the inconvenience caused, I am forwarding this issue to our senior admins and they will get back to you soon on this. Please standby."
Feb 28
"I am escalating this issue to our concern dept and they will get back to you soon on this. Please standby."
Feb 29
"We have assigned your ticket to our concerned person now and he will get back to you shortly. Please standby."
March 1
"Thank you for contacting in. We have forwarded your issue at our billing admins and they will get back to you shortly regarding same. Please do get back for further assistance. "
March 1
"Refund should be processed soon."
March 5
"I notice you have a dispute open with paypal. We can not refund if a dispute is open with paypal."
March 7
"We will call paypal and let them do that. The paypal your sending to is basically a payment processor paypal. "
March 8
"Thank you for contacting in. We have forwarded your issue at our billing admins and they will get back to you shortly regarding same. Please do get back for further assistance."
Anyone that is thinking or using this company should get away from them ASAP so the same thing does not happen to you. They are taking peoples money and not providing any product in return.
Private Layer INC█ Private Layer Swiss Hosting : Swiss Dedicated Servers
█ RIPE LIR (AS51852)
█ U: www.privatelayer.com
█ E: sales @ privatelayer.com
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03-09-2012, 02:35 PM #2Junior Guru Wannabe
- Join Date
- Jul 2011
- Location
- Christchurch, NZ
- Posts
- 39
Love the wording in this one:
They have a "concern dept" and a "concerned person" as well...
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03-09-2012, 02:56 PM #3Junior Guru
- Join Date
- Nov 2001
- Location
- Bedminster, PA
- Posts
- 194
Well that's the problem.. they only have one "Concerned person" ..
I got wrangled from them also - paypal dispute.. never received server.
I also think they need to be banned from WHT.
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03-09-2012, 04:04 PM #4Junior Guru
- Join Date
- Aug 2010
- Posts
- 176
Here is the latest response from them. Instead of refunding the money, we are referred to their "terms of service". Unbelievable.
█ Private Layer Swiss Hosting : Swiss Dedicated Servers
█ RIPE LIR (AS51852)
█ U: www.privatelayer.com
█ E: sales @ privatelayer.com
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03-09-2012, 05:31 PM #5Web Hosting Master
- Join Date
- Jun 2003
- Location
- Oklahoma City, OK
- Posts
- 2,116
Sorry it does not sound fun hopefully they will refund you though I doubt it.
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03-09-2012, 05:36 PM #6Web Hosting Master
- Join Date
- Apr 2010
- Location
- Canada
- Posts
- 1,770
Refunds for dedicated servers are sometimes hard to get.
But in this case you did not even get the server!
Are there other tickets, because from what you posted, they do not even look like they want to provide the server.Maxence H. - UBservers.com
Specialists in high-performance hosting since 2008!
Outstanding 24x7 support - Canada, USA, France
★ SSD VPS ★ Dedicated Servers ★ SSD Web Hosting ★
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03-09-2012, 05:37 PM #7Web Hosting Master
- Join Date
- Apr 2010
- Location
- Canada
- Posts
- 1,770
Taken on their Homepage:
"We offer a 30 day moneyback guaranteed on all our service."Maxence H. - UBservers.com
Specialists in high-performance hosting since 2008!
Outstanding 24x7 support - Canada, USA, France
★ SSD VPS ★ Dedicated Servers ★ SSD Web Hosting ★
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03-09-2012, 05:45 PM #8Web Hosting Master
- Join Date
- Jan 2010
- Posts
- 686
█ ExonHost - In Business Since 2009 - 24/7 Real Support | Multiple Locations
█ NVMe SSD | cPanel | LiteSpeed - Accelerate Your Website, Maximum Performance!
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03-09-2012, 05:58 PM #9Web Hosting Master
- Join Date
- Apr 2010
- Location
- Canada
- Posts
- 1,770
Maxence H. - UBservers.com
Specialists in high-performance hosting since 2008!
Outstanding 24x7 support - Canada, USA, France
★ SSD VPS ★ Dedicated Servers ★ SSD Web Hosting ★
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03-09-2012, 08:20 PM #10Disabled
- Join Date
- Mar 2012
- Posts
- 12
It sounds like kids running the show..
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03-12-2012, 04:30 AM #11Junior Guru
- Join Date
- Aug 2010
- Posts
- 176
No they do not even want to provide the server. They took the three months payment and thats all. No server, no refund, no nothing. I am hoping that Paypal will rule in my behalf regarding the dispute as this company is clearly fraud.
I bought this server from a WHT advertisement. I really do hope they block any future advertisements from this fraud to prevent this fraud from happening to other people on this forum.
█ Private Layer Swiss Hosting : Swiss Dedicated Servers
█ RIPE LIR (AS51852)
█ U: www.privatelayer.com
█ E: sales @ privatelayer.com
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03-16-2012, 06:02 PM #12Junior Guru
- Join Date
- Aug 2010
- Posts
- 176
still no refund from them. I think that they are having financial problems. Current customers better get their data while they can.
█ Private Layer Swiss Hosting : Swiss Dedicated Servers
█ RIPE LIR (AS51852)
█ U: www.privatelayer.com
█ E: sales @ privatelayer.com
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03-17-2012, 01:08 AM #13Web Hosting Master
- Join Date
- Sep 2007
- Posts
- 1,018
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03-17-2012, 01:11 AM #14Junior Guru
- Join Date
- Aug 2010
- Posts
- 176
█ Private Layer Swiss Hosting : Swiss Dedicated Servers
█ RIPE LIR (AS51852)
█ U: www.privatelayer.com
█ E: sales @ privatelayer.com
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03-17-2012, 05:14 AM #15Temporarily Suspended
- Join Date
- Jul 2011
- Posts
- 222
Any website can post here ?
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03-20-2012, 09:34 AM #16Junior Guru
- Join Date
- Nov 2001
- Location
- Bedminster, PA
- Posts
- 194
I just got my $14.47 back the other day through a paypal dispute They didn't even respond to paypal during the whole month ordeal!
yay justice!
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03-20-2012, 01:22 PM #17Junior Guru
- Join Date
- Aug 2010
- Posts
- 176
They haven't responded in 1 month to my dispute either. I hope that paypal decides in my favor as well as my amounts is much larger
█ Private Layer Swiss Hosting : Swiss Dedicated Servers
█ RIPE LIR (AS51852)
█ U: www.privatelayer.com
█ E: sales @ privatelayer.com
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03-20-2012, 01:32 PM #18Actively learning French
- Join Date
- Apr 2009
- Location
- OnTheWeb
- Posts
- 2,397
Once they do not respond paypal will rule in your favour because the service provider did not defend the claim or provide proof of their defence.
If you're the smartest person in the room then you're in the wrong room
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03-21-2012, 07:18 PM #19Junior Guru
- Join Date
- Aug 2010
- Posts
- 176
Well - I got notice from Paypal that they ruled in our Favor, but since Galaxy-WebFraud does not have any money in their Paypal, they cannot give our money back. Let's see if they can collect it from them ..
█ Private Layer Swiss Hosting : Swiss Dedicated Servers
█ RIPE LIR (AS51852)
█ U: www.privatelayer.com
█ E: sales @ privatelayer.com
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04-12-2012, 12:06 PM #20Newbie
- Join Date
- Apr 2012
- Location
- Boston, MA
- Posts
- 10
What does WHT usually in these situations? If it is truly a fraudulent company and not simply business problems on their end, and if you ordered from them based on ads in on this site then WHT should be doing something to block/ ban them from advertising. Any clue how other fraudulent ads on this site have been handled in the past?
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