Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : My VPS suspend because of High Server Load

[danreb]

Hi all,

My hosting provider suspend my VPS because they said that it cause high server load that it makes their entire node and server hardware to crash. I am only hosting a few website and with small traffic, is this possible?

Here's the log that they gave me, can anyone explain if my VPS really was the problem base on this log?

root@dasma01 [/]# uptime
10:56:29 up 10:09, 0 users, load average: 18.54, 11.02, 5.00

root@dasma01 [/]# top -c
top - 10:56:38 up 10:10, 0 users, load average: 19.07, 11.38, 5.18
Tasks: 88 total, 1 running, 87 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.4%us, 0.4%sy, 0.0%ni, 11.0%id, 88.2%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 2097152k total, 990536k used, 1106616k free, 0k buffers
Swap: 0k total, 0k used, 0k free, 0k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
19794 danrebco 16 0 44136 17m 11m D 0.7 0.8 0:00.26 /usr/bin/php /home/danrebco/public_html/index.php
1600 named 19 0 72456 5388 2100 S 0.3 0.3 0:45.83 /usr/sbin/named -u named
19746 danrebco 18 0 44136 17m 11m D 0.3 0.8 0:00.19 /usr/bin/php /home/danrebco/public_html/index.php
19751 danrebco 16 0 44136 17m 11m D 0.3 0.8 0:00.26 /usr/bin/php /home/danrebco/public_html/index.php
19780 danrebco 16 0 44136 17m 11m D 0.3 0.8 0:00.20 /usr/bin/php /home/danrebco/public_html/index.php
19808 cocovie 18 0 45640 17m 10m D 0.3 0.8 0:00.41 /usr/bin/php /home/cocovie/public_html/index.php
19858 gmaginto 16 0 44952 15m 9848 D 0.3 0.8 0:00.20 /usr/bin/php /home/gmaginto/public_html/psat-pcat-tuphighschool
19943 beneed 16 0 44300 16m 10m D 0.3 0.8 0:00.10 /usr/bin/php /home/beneed/public_html/index.php
19969 vpnuz 16 0 44240 12m 7168 D 0.3 0.6 0:00.06 /usr/bin/php /home/vpnuz/vpnuzer.info/index.php
19981 beneed 16 0 44300 16m 10m D 0.3 0.8 0:00.08 /usr/bin/php /home/beneed/public_html/index.php
1628 root 18 0 7204 1056 664 S 0.0 0.1 0:00.00 /usr/sbin/sshd
1651 root 18 0 3712 1308 1128 S 0.0 0.1 0:00.00 /bin/sh /usr/bin/mysqld_safe --datadir=/var/lib/mysql --pid-fil
1733 mysql 15 0 150m 44m 5740 S 0.0 2.2 2:52.96 /usr/sbin/mysqld --basedir=/ --datadir=/var/lib/mysql --user=my
1798 postgres 15 0 20320 3388 2880 S 0.0 0.2 0:00.18 /usr/bin/postmaster -p 5432 -D /var/lib/pgsql/data
1899 mailnull 18 0 10360 1156 664 S 0.0 0.1 0:00.32 /usr/sbin/exim -bd -q180m
1999 root 15 0 2760 1168 852 S 0.0 0.1 0:01.08 dovecot-auth
2001 dovecot 16 0 5864 2820 1784 S 0.0 0.1 0:05.06 pop3-login
2002 dovecot 15 0 5384 2316 1784 S 0.0 0.1 0:01.67 pop3-login
2003 dovecot 15 0 5308 2048 1656 S 0.0 0.1 0:00.06 imap-login
2004 dovecot 15 0 5308 2056 1656 S 0.0 0.1 0:00.14 imap-login
2015 root 15 0 38112 31m 2448 S 0.0 1.5 0:01.67 /usr/bin/spamd -d --allowed-ips=127.0.0.1 --pidfile=/var/run/sp
2023 root 15 0 12316 5732 2584 S 0.0 0.3 0:01.49 /usr/local/apache/bin/httpd -k start -DSSL
2038 root 15 0 6476 1492 1136 S 0.0 0.1 0:00.02 pure-ftpd (SERVER)
2040 root 18 0 6204 1232 988 S 0.0 0.1 0:00.00 /usr/sbin/pure-authd -s /var/run/ftpd.sock -r /usr/sbin/pureaut
root@dasma01 [/]#

Thanks!

[Amitz]

Originally Posted by danreb

root@dasma01 [/]# top -c
top - 10:56:38 up 10:10, 0 users, load average: 19.07, 11.38, 5.18
Tasks: 88 total, 1 running, 87 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.4%us, 0.4%sy, 0.0%ni, 11.0%id, 88.2%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 2097152k total, 990536k used, 1106616k free, 0k buffers
Swap: 0k total, 0k used, 0k free, 0k cached

There seems to be a problem with disk I/O. Your VPS does not have to be the source of the high load in my humble opinion. It could, but it could as well be one of your neighbours on the node.

Mind to share who your provider is?

[GetKVM_Ash]

Originally Posted by danreb

Hi all,

My hosting provider suspend my VPS because they said that it cause high server load that it makes their entire node and server hardware to crash. I am only hosting a few website and with small traffic, is this possible?

Here's the log that they gave me, can anyone explain if my VPS really was the problem base on this log?

root@dasma01 [/]# uptime
10:56:29 up 10:09, 0 users, load average: 18.54, 11.02, 5.00

root@dasma01 [/]# top -c
top - 10:56:38 up 10:10, 0 users, load average: 19.07, 11.38, 5.18
Tasks: 88 total, 1 running, 87 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.4%us, 0.4%sy, 0.0%ni, 11.0%id, 88.2%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 2097152k total, 990536k used, 1106616k free, 0k buffers
Swap: 0k total, 0k used, 0k free, 0k cached

What virtualization is this? If its OpenVZ then what they have shown you may not mean anything. See the part i have highlighted? Thats heavy disk usage causing those loads. Which could be from an abusive neighbour or heavy overselling on the host's part.

[danreb]

Yeah it's openvz, and until now I don't have access to my VPS server, all my website is now offline, my VPS hosting provider is URPAD.NET

They suspended me for abuse, but my website doesn't have much traffic so I doubt it can cause their servers down

Thanks!

[GetKVM_Ash]

Originally Posted by danreb

Yeah it's openvz, and until now I don't have access to my VPS server, all my website is now offline, my VPS hosting provider is URPAD.NET

Thanks!

I'm sure they will be here to chime in soon then.

[ControlVM Technology]

Normally host will suspend so call abusive client when they try to run something that eating the resources and caused problem to others.

you load seems high, definitely the host will take necessary action to prevent host node going crash.

[danreb]

@ CH Hosting

You think the reasons my load seems high is because of the website on my VPS or it is because there is a problem with the I/O as seen here:

Cpu(s): 0.4%us, 0.4%sy, 0.0%ni, 11.0%id, 88.2%wa, 0.0%hi, 0.0%si, 0.0%st


In normal running of my VPS, it doesn't eat 500M of memory and it doesn't hit that load, this only happen lately to their foxtrot node, it is always down and I also open a ticket to them to activate my VPS so I can transfer my website to another VPS provider, but until now, I don't have access to my VPS, so I thought they are having problem on the hardware server itself and not on my VPS

Thanks.

[FTN-Chris]

Hello Dan,

A member of my staff has updated your ticket, please keep all communication via your ticket as this is not a proper form of communication for your issues.

Thank you.

[danreb]

I'm happy now with my new hosting provider and never had any trouble like this! How can this thread be closed and or deleted?

Thanks!

[ayzhu]

Originally Posted by danreb

I'm happy now with my new hosting provider and never had any trouble like this! How can this thread be closed and or deleted?

Thanks!

So you were lying or you are lying now that they probably offer you 3 months for free?

[danreb]

Originally Posted by ayzhu

So you were lying or you are lying now that they probably offer you 3 months for free?

3 months for free? I don't know anything about that, I only want this thread to be closed as it is appearing in search results, as I said I've already switched to another provider and want to request this thread to be closed or deleted.

[ayzhu]

Originally Posted by danreb

3 months for free? I don't know anything about that, I only want this thread to be closed as it is appearing in search results, as I said I've already switched to another provider and want to request this thread to be closed or deleted.

Why would you not want it publicized if you had indeed a real bad experience with your previous provider? I think the rest of the community should know.

[WebtastixIS-Shane]

Originally Posted by ayzhu

So you were lying or you are lying now that they probably offer you 3 months for free?

..He said hes happy with his new providor.... which means he moved providors...

[ayzhu]

Originally Posted by WebtastixIS-Shane

..He said hes happy with his new providor.... which means he moved providors...

And if he had a bad experience with his previous provider (which I think is URPAD in this case), should the rest of the community be told of it?

[WebtastixIS-Shane]

the fact he moved shows he didnt get anywhere with them but yeah, would be interested to know how the dealings with them went after that