Web Hosting Talk : Web Hosting Main Forums : Domain Names : Calling all DNS Experts! I need urgent help from the community!

[wolvyreen]

Hey All,

My host migrated me to a new server last week. The new server is a beast and I am LOVING the performance.

One thing it is SERIOUSLY lacking is the ability to actually allow me to create new domains!

I know I know...this is crazy right It should not be the case. However, it is. You see, in my country, we are still living in the dark ages. We have an Email Robot that receives a registration form and registers the domain for you by checking the name servers and existing DNS entries on the server where the hosting will be done. This has NEVER been a problem for me until now after the server migration.

I have opened tickets with my hosting provider and they have been trying to help me without any luck and I fear that they are very busy dealing with tickets they deem more important. That is why I am here now asking for help desperately. My business is dead in the water right now as I am unable to register new accounts or update domains or anything.

Whenever I send an email to the Email Robot, it responds to me with the following error message:

coza-admin@co.za
SMTP error from remote mail server after RCPT TO:<coza-admin@co.za>:
host mx2.coza.net.za [82.103.142.199]: 550 5.7.1 Client host rejected: cannot find your hostname, [37.26.106.170]

The host has tried deleting the rDNS entry and recreated it and I have been waiting for the propagation to complete and retested this morning but it is still failing.

After this, the host then told me there was a DNS mismatch and he said he corrected it but it is still failing.

After the above 2 attempts to fix it, I get another message response from the host saying:

This error indicates the rDNS is not being detected. This will resolve itself once the IP's have propagated fully.

However, the migration was done last week Tuesday already and the host promised me that there would be NO downtime with this migration because the server would be running in parallel with the old server. Now I am unable to create ANY new accounts with domains.

Has anyone got any advice or anything they can help me out with because I feel that the host should be taking this more seriously.

Regards
Wolvy

[wolvyreen]

Can someone else with more than 5 posts help me out here. The previous poster clearly didn't understand or read my original post properly.

[Vinayak_Sharma]

current rDNS for your IP is 37.26.106.170 srv1.thewebhostserver.com

Is that correct?

Do you have A entry for srv1.thewebhostserver.com in the DNS zone?

Is this IP 37.26.106.170 main shared IP or dedicated to the domain you are sending email from?

Also check this link http://www.intodns.com/thewebhostserver.com and correct the issues.

[astutiumRob]

srv1.thewebhostserver.com. 14400 IN A 37.26.106.171
and reverse/ptr is correctly set

from the error you reported it would *appear* the block isnt being picked up as valid by the email sender

this really is something you should be dealing with your providers suport over

[astutiumRob]

fwd/reverse looks fine, although I cant see anything in that entire range - implying you need to talk to your provider, as they appear not to be routed/announced correctly

[wolvyreen]

from the error you reported it would *appear* the block isnt being picked up as valid by the email sender

this really is something you should be dealing with your providers suport over

I know it is something that I need to deal with my provider about but they simply aren't replying to my tickets. Thats why I was needing help from the community to determine where the problem was.

I have done more extensive testing and it seems that you are indeed correct. Whenever I send an email it immediately bounces back without even leaving the network. I tried a different SMTP server and it went through perfectly.

I have now explained this to my host but they just don't respond. It's like they are all on holiday!

[astutiumRob]

Originally Posted by wolvyreen

I have now explained this to my host but they just don't respond. It's like they are all on holiday!

Then it's time to think about moving providers...
Someone who does their own support of their own routing would be a start

[Vinayak_Sharma]

Originally Posted by wolvyreen

I know it is something that I need to deal with my provider about but they simply aren't replying to my tickets. Thats why I was needing help from the community to determine where the problem was.

I have done more extensive testing and it seems that you are indeed correct. Whenever I send an email it immediately bounces back without even leaving the network. I tried a different SMTP server and it went through perfectly.

I have now explained this to my host but they just don't respond. It's like they are all on holiday!

What's the domain that is supposed to send out emails, because thewebhostserver.com is using google apps.

Your zone records are mixed up. Using cPanel DNS cluster feature? either it is broken or not synced properly, you have missing name servers, A record for thewebhostserver.com is 91.204.209.1, but the domain is down.

No rDNS set for 37.26.106.171 now.

So, fix the DNS zone and get correct rDNS setup.

Originally Posted by othellotech

Then it's time to think about moving providers...
Someone who does their own support of their own routing would be a start

I don't think racksrv.com not having control over their IPs, or they are so callous to make such a mistakes.

[wolvyreen]

I am on a shared reseller account I hold my head in my hands here and tell myself to breath in and breath out! I feel I am being treated so badly! I am STILL waiting for a response on my tickets! NOTHING! They probably left the country!

I want to NOTE for the record, the server is up and all sites are up, That's not the problem. I am just unable to send any mails to my main registrar that sets up my domains. This is the heart of my business. Ugghhh!

Originally Posted by Vinayak_Sharma

I don't think racksrv.com not having control over their IPs, or they are so callous to make such a mistakes.

not sure I understand

[astutiumRob]

Originally Posted by wolvyreen

I feel I am being treated so badly! I am STILL waiting for a response on my tickets! NOTHING! They probably left the country!

The only person who can ultimately support you is your host.

If they're not helping you have to decide to either wait until they do, or move to one who can.

If emailing coza is mission-critical to your business, why are you on a reseller account and not more reliable setup ?

[wolvyreen]

If emailing coza is mission-critical to your business, why are you on a reseller account and not more reliable setup ?

This is not an accurate comment. Its not the setup or account that is unreliable. It was working fine. No server on this planet whether it be managed or self-managed will resolve this problem. As mentioned in my OP, emailing coza is a third party company. They take registrations in my country for domain names. The problem is when the email is sent through MY server, it is not getting out of my hosts network because of some setting that is clearly wrong on my DNS after the server migration.

No upgrade will fix this. It is a setting problem.

[Vinayak_Sharma]

wolvyreen, I host tons of co.za domains and I know how their registration system works, but yes for that to happen email needs to reach them first and before registration of new domain it should be setup and configured first on the server.

As you said you are on a reseller account, that means thewebhostserver.com is not your domain is belongs to your provider, correct?

Then what's your domain that is sending out email to co.za registry?

Are you using any script that sends out email or you manually create and send the email?

BTW you can send email from any account, be it on your domain or gmail or yahoo or whatever.

But without knowing your actual domain that is sending email, members here can not help much.

BTW, I just checked again, IP is showing PTR again, 37.26.106.170 srv1.thewebhostserver.com, may be your provider is working on it.

Try sending the email and see if it works.

[wolvyreen]

Hey Vinayak,

Glad to know there is someone else here that understand my registrar

No scripts are being used. I have tested straight from my webmail and straight from my outlook. Same story. The moment I use a DIFFERENT smtp server, the mail goes through no problems but complains about the 1 NameServer not being found.

I will PM you my main domain if thats ok.

Wolvy