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Thread: BurstNet Email Issues
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03-05-2012, 09:17 PM #1Junior Guru Wannabe
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BurstNet Email Issues
I am running a dedicated server purchased from BurstNet. Since the day I got the server, I've had issues with emails not being accepted by Yahoo and Comcast.
When I jumped hosts, I wasn't sending emails following best practices. I didn't have rDNS correctly configured, and wasn't signing the emails to the best practices. I've since upgraded to the latest version of cPanel, configured rDNS, and ensured SPF and DKIM are on for ALL domains on the box (~10 domains, all mine). Yahoo and Comcast still bounce all emails with permanent failure messages. All attempts to contact Yahoo have lead nowhere, they're horrible.
I am at my wits end. BurstNet has been a great host in all respects except this issue, I'd hate to leave, but this isn't working for me. I was sending partially signed emails with old standards from my old box with a different provider (Layered Tech) and never had any issues. I'm almost positive I walked into an IP that was pre-blocked, but have no way of telling for sure.
Any help or opinions are greatly appreciated. I paid for a full year with Burst when I switched, so I'm stuck for months still. Both short and long term opinions are wanted.
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03-05-2012, 09:41 PM #2Web Hosting Evangelist
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BurstNET has always had issues delivering to Yahoo! addresses.
https://www.google.com/search?q=+sit...et+yahoo+email██ miscis.com - Providing domains and premium hosting solutions at an affordable price
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03-05-2012, 09:43 PM #3Web Hosting Master
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Hello,
Have you asked Burst to set the RDNS on their end (not something that is done in cPanel).
Have you also checked to see if your IP Addresses are in any blacklist. Can you post the failure email here?
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03-05-2012, 09:47 PM #4Junior Guru Wannabe
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KMyers,
rDNS has been configured via Burst. I've checked a variety of blacklists and didn't find any results. Error:
Originally Posted by error
Miscis,
So what options do I have? Is there anywhere I can purchase an external mail server from and configure it with my dedicated environment? Is that even possible?
Or should I just give up and look for another web host? I'm pretty sure I've lost significant hair over this. I'm no expert in this area, and it's driving me batty.
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03-05-2012, 09:50 PM #5Web Hosting Master
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03-05-2012, 09:51 PM #6Junior Guru Wannabe
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Yahoo and Comcast, all others I've tested (including Hotmail and Gmail) are fine.
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03-05-2012, 09:52 PM #7Web Hosting Evangelist
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You could try contacting Yahoo, although looking through this thread they don't seem to be helpful.
Maybe try asking BurstNET for IPs in different ranges?
If you PM me with a yahoo address I'll try to send you an email from a server we have there along with the IP range that our server is in.██ miscis.com - Providing domains and premium hosting solutions at an affordable price
██ cPanel+Softaculous | 99.9% Uptime SLA | CloudLinux | Daily Backups
██ Accepting PayPal, Credit/Debit Cards, Liberty Reserve
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03-05-2012, 09:54 PM #8Junior Guru Wannabe
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I've attempted communicating with Yahoo. I'm confident half of the emails were written by a Chimp, and the other half auto-generated. If Burst's IPs are blocked in general, would that be anything more than a hassle?
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03-05-2012, 10:01 PM #9Web Hosting Master
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Have you tried Amazon SES to deliver these?
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03-05-2012, 10:06 PM #10Junior Guru Wannabe
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I'm not familiar with Amazon SES. How would I use it to solve this problem?
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03-05-2012, 10:09 PM #11Web Hosting Master
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Redirect the pesky destinations (Yahoo, Hotmail etc) to be delivered by SES ($0.10/1000 msgs plus $0.12/GB of data transfer out). But only if your volume is not that enormous.
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03-05-2012, 10:10 PM #12Junior Guru Wannabe
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First, go to http://www.senderbase.org/ and check your IP reputation. If the neighborhood looks grim, let BurstNET know you plan on sending mail with your box. They're a budget host and not everyone needs a good sender reputation. They will in all likelyhood move you to a different box on a cleaner IP range.
If the reputation doesn't look all that bad, then just set up spf's and domain keys on each of your domains. In a matter of several weeks, your problem may well be solved. In each case I've encountered this sort of problem with BurstNET, the spf's clean it up every time. Just be patient after you set them up.
If you use cPanel, the Email Authentication tool will set these up for you with a few clicks of the mouse.HostingXchange | 100% USA-Based Tech Support
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03-05-2012, 10:18 PM #13Junior Guru Wannabe
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The neighbor hood doesn't look too bad to me, though I don't fully know what to look for. Most neighbors are neutral (including me), two good. I have all domains on my boxes set to user SPF and DKIM. I only use two out of 5 allocated IPs. I use one as the shared IP, the other as a dedicated IP, both encounter this issue.
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03-06-2012, 01:31 PM #14Aspiring Evangelist
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Comcast problem, use: http://www.comcastsupport.com/Forms/...edprovider.asp - expect a response with in 24 hours.
Yahoo problem try: http://help.yahoo.com/l/us/yahoo/mai...er/bulkv2.html - expect a response in 3 days, and a few more days of back and forth before they get around to doing something about it.
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01-02-2013, 06:53 PM #15Aspiring Evangelist
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<< snipped >>
To the OP; as others have said, it's a common issue with Yahoo and Comcast having a blanket ban on tons of BurstNet IP blocks.
To get around it, we purchased a cheap $5 VPS from another provider and route mails for the effected mails through that. You just need to allow your server hostname to relay mail through the VPS and then edit the Exim config on the Burst server, adding this to the "Routerstart" section:
Code:smarthost: driver = manualroute domains = ^yahoo\.* : ^comcast\.com transport = remote_smtp route_data = hostname.of.vps
Last edited by Alex; 01-03-2013 at 05:27 PM.
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01-02-2013, 10:03 PM #16Mostly Retired!
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As DanT27 mentioned above, placing the blame entirely on BurstNET is somewhat unsavory. Consider the multitude of VPS customers who've used & abused those same IPs in the past, as well as how much crap is already associated with Yahoo, it's bound to happen at some point. When I was with them I requested a clean /29 specifically for Exim listen IPs. They were fine with that.
Don't waste your time contacting Yahoo unless you enjoy blood pressure spikes. You'll fill out the form twice and eventually receive an automated email that there's nothing they can do. Save your sanity and go with one of the suggestions here. GOOD luck!
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