Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Web Hosting Tutorials : How To : Test for Downtime

[KMyers]

Hello,

In the hosting industry, I have been contacted by countless customers in the past because they feel that their sites are down. Sometimes it is a false alarm and sometimes it is not. Here are some steps that you can do to check and see if your site is down. Note step 1 is not posting it on WHT for a reason

1) Check your site from a different connection. In some cases it may be as simple as your IP address being blocked in the firewall. Use a web based proxy or even a smartphone works in a pinch.

2) Check your hosts network news page/twiiter feed to see if there is any scheduled maintenance or known issues.

3) Try pingdom to see if your domain can be resolved

4) Place a ticket properly describing the issue and what steps you used to determine there may be an issue

5) Wait 60 minutes - Issues may take some time to be researched. It is not as easy as flipping a switch. While waiting, repeat step 2 every 5 to 10 minutes

6) Respond to your ticket nicely asking for a status update

[Askforhost-AJ]

WOW Awesome buddy
Thanks

[SeriesN]

Do not forget to use isup.me
/
/->Nahian

[ultimatewebhost]

I guess this is a sort of a perfect guideline for someone having their sites down!

[CrocWeb]

Originally Posted by KMyers

Hello,
1) Check your site from a different connection. In some cases it may be as simple as your IP address being blocked in the firewall. Use a web based proxy or even a smartphone works in a pinch.

www.downforeveryoneorjustme.com would be useful.

Thank you for sharing this guide, it should help many.

[masoudgolchin]

uptimerobot.com would be useful.

[dediresell]

pingdom.com will be also helpful

[BiggyMike]

hyperspin what ive used

[HyperFilter]

Also you can use a pingtest websites, try to search in google this word: pingtest

So you just need to put your website IP and it will be tested in servers from all over the world.

[Colin - GrayWebHost]

Great, guide. Linking to this

[varunseo]

I guess this is a sort of a perfect guideline for someone having their sites down!
solushunz.in

[V7Host]

Client forgets password --> Client has several attempts at guessing --> Client gets blocked by firewall --> Client thinks server is down --> Client sends in an unhappy support ticket



Have turned the enabled messenger feature in csf, definitely saves everyone a bit of stress.

[plumsauce]

Originally Posted by KMyers

1) Check your site from a different connection. In some cases it may be as simple as your IP address being blocked in the firewall. Use a web based proxy or even a smartphone works in a pinch.

Firewalls should not be so hair trigger sensitive as to casually ban connections. This seems to be a recent trend instigated by hosts to save bandwidth costs. It does not necessarily benefit the customer.

Reliable sites for third party testing:

ping from 50+ locations:

http://just-ping.com

full page test from selected locations:

http://webpagetest.org

If it fails from these, the host *cannot* truthfully claim that it is your isp.

[joinazhar]

Pingdom itself has a great tool that basically allows you to not only test a page from multiple locations but you can also see the stats like page load time, its content, dns query time and stuff like that
http://tools.pingdom.com/fpt/

[upstream]

Just thought I'd add one that I use all the time: network-tools.com