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03-01-2012, 05:31 AM #1Junior Guru Wannabe
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Hetzner + Additional IP's = Ridiculous
I've been with Hetzner for a few weeks now and just wanted to share my initial impressions.
First, it took 3 days to get the server setup which isn't a huge deal but they told me a few hours which definitely was not the case.
Second, their support is decently prompt with the average response time being about 3 hours. This is only during the week. On weekends they take significantly longer.
Finally, getting additional IP's out of them is like pulling teeth. I simply requested 1 additional IP for game servers and wrote them a very detailed note explaining the usage and reason why I needed the additional IP and that it completely falls within RIPE guidelines. They then told me I don't need additional IP's for game servers. After another inquiry they said to show them proof that the game required additional IPs. I then pointed them to an article stating you need to run each server on the default port in order to use a domain to connect. Even after providing proof they still denied me again and told me to have the developer of the game send them an official document explaining why I need the IP (absolutely ridiculous). If anyone has an idea of what to tell these people in order to get more IP's please let me know. This is a deal breaker for me and if I cannot get more IP's I will be cancelling shortly.
As far as their network, everything seems fine and uptime has not been an issue. I will be cancelling my service shortly though if they will not provide me with additional IPs.
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03-01-2012, 05:38 AM #2Web Hosting Master
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Yes, unfortunately you will have to start getting used to this, with more and more hosts in the future.
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03-01-2012, 05:42 AM #3Junior Guru Wannabe
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Maybe it is a thing with European hosts as I have never had this much trouble getting IPs in the US.
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03-01-2012, 05:45 AM #4Web Hosting Master
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It's the global IP depletion thing, how much spare IPs they have and how scared they are.
Time will come when they will have to make the choise whether to sell one server with two IPs or sell two servers with one IP each.
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03-01-2012, 05:46 AM #5Temporarily Suspended
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In my opinion, this is because ipv4 has already exhausted long ago. And each extra IPs requires justification before it will be allocated.
As what rds100 said is true. More and more host are going to do this in the future.
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03-01-2012, 06:10 AM #6Web Hosting Guru
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Unfortunately that's the way it is right now.
While some hosts can still throw away their IPv4 space, this is going to be history soon.
We all have to get used to this and I know it's difficult.██ • Dedicated Servers in Europe and Asia: http://www.server.lu •
██ • SINGAPORE and LUXMBOURG Servers with IPMI •
██ • Peering @ AMS-IX, DE-CIX, LINX, FRANCE-IX, EQUINIX SINGAPORE-PARIS-ASHBURN-CHICAGO-DALLAS-PALO ALTO-LOS ANGELES and LU-CIX •
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03-01-2012, 06:11 AM #7Junior Guru Wannabe
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I know IPv4s are scarce but I've never had this much trouble getting just 1 additional IP when the justification is sound.
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03-01-2012, 06:23 AM #8Web Hosting Guru
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Wow, that is a joke. I was thinking about going with them for gameserver hosting too. Although if you cannot get ONE additional IP, then forget that.
Every single provider I have been with has handed out IP's like candy, with no explanation required, only $1.00 was needed.
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03-01-2012, 06:33 AM #9Aspiring Evangelist
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Just put in "VPS" and you should be fine
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03-01-2012, 06:40 AM #10Junior Guru Wannabe
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I'm going to attempt your suggestion softshop but I can't get into the robot right now as they are performing maintenance
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03-01-2012, 06:41 AM #11WHT Addict
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I never had problems getting IPs from them, but if it's game servers, who not just change the port of each server instead?
(sorry I don't know much about game servers)"Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning." - Albert Einstein
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03-01-2012, 06:44 AM #12Web Hosting Guru
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██ • Dedicated Servers in Europe and Asia: http://www.server.lu •
██ • SINGAPORE and LUXMBOURG Servers with IPMI •
██ • Peering @ AMS-IX, DE-CIX, LINX, FRANCE-IX, EQUINIX SINGAPORE-PARIS-ASHBURN-CHICAGO-DALLAS-PALO ALTO-LOS ANGELES and LU-CIX •
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03-01-2012, 06:49 AM #13Junior Guru Wannabe
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03-01-2012, 06:51 AM #14WHT Addict
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Tell them its a fallover IP to make sure you services run unhindered.
"Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning." - Albert Einstein
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03-01-2012, 07:03 AM #15Junior Guru Wannabe
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03-01-2012, 07:03 AM #16
And you think they're not reading this thread?
We all better start getting used to hosts doing IP validation properly. I'm just waiting for the turning point when hosts start auditing customers and asking for IPs back. Think of all those VPSs you used to be able to get with 2 to 5 "free" IPs. I'm waiting for the "xxxxxvps.com took 3 of my IPs off me! Scam!" threads to start LOL
Kudos to Hetzner for setting a good example
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03-01-2012, 07:08 AM #17Junior Guru Wannabe
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03-01-2012, 07:14 AM #18
You think?
I'll try and set a reminder to come back in a couple of years time and remind you that you said that.
Just like everything else hosting-related, there is no such thing as "unlimited" IPs. Hosts have to justify to ARIN, RIPE, or whoever their use of current IP allocations. So what if Hetzner send in justification for 2000 of their IPs as "Used for gameservers". ARIN could just throw it back with exactly the same reasoning and questions that you're trying to use in this thread.
Like I said, we all better get used to it. Hetzner are by no means the only provider who are adopting a more thorough validation process, and it's going to continue in that direction with all other hosts eventually.
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03-01-2012, 07:15 AM #19Junior Guru
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Next time put VPS, SSL Webshop or NS2 in the clarification field the first time
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03-01-2012, 07:19 AM #20Junior Guru Wannabe
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03-01-2012, 07:21 AM #21
Cool! I have this vision of hosts starting a clipboard of notes of potential excuses that might be used to circumvent proper IP validation. Got any more they can add because NS2 ain't one of them? LOL
Anyone thinking that this is unique to Hetzner better think again. Just as an example, anyone tried "gameserver" or "NS2" as an excuse (ooops, sorry, I mean a "valid justification") with LiNode?
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03-01-2012, 07:26 AM #22Junior Guru
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NS2 can be a valid reason. For example when registering .nl domains. These require NS1 and NS2 to be on different ips. Any europe host should know this
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03-01-2012, 07:27 AM #23Web Hosting Master
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IT & Hosting Solutions Rotherham - Virtual6 Ltd
IT Distributor | IT Manufacturer | Hosted Products | Business IT Support
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03-01-2012, 07:28 AM #24Web Hosting Master
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03-01-2012, 07:31 AM #25Junior Guru Wannabe
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Are you trying to imply that a host should go on each customer's server once they have their IP's and check and see if they are using them correctly?
Otherwise anyone can tell you anything and as long as it is "technically justified" you get the IPs.
I'll agree the system is screwed up as most hand out IP's like candy and some are much stricter but this wouldn't be a problem if everyone just switched to IPv6
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