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Thread: Scarabweb review
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02-29-2012, 05:45 PM #1Newbie
- Join Date
- Jun 2003
- Posts
- 13
Scarabweb review
I'm a current Scarabweb customer and would like to provide a short summary of my experiences with them. They are quick to organize payment, but very slow to fix issues. I had severe issues with a hacked server that they failed to sort for over 10 months.
Support is often several days before replying, often in pidgin English - clearly from another faraway continent...
Downtime with my dedicated server is now a regular occurrence. They can't seem to retain cPanel licenses without them expiring - just like their ssl certificates, which they aren't competent enough to keep up-to-date - funny how they always take payment extremely promptly though.
Definitely not recommended - I shall be migrating to another host as soon as I can organize things.
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02-29-2012, 05:48 PM #2Web Hosting Master
- Join Date
- Jun 2003
- Location
- Oklahoma City, OK
- Posts
- 2,116
Are they fully managed or self managed?
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02-29-2012, 06:44 PM #3Newbie
- Join Date
- Jun 2003
- Posts
- 13
Yes, fully managed and server still down - two and a half hours and counting...
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02-29-2012, 06:58 PM #4WHT Addict
- Join Date
- Aug 2011
- Location
- Denmark
- Posts
- 108
I would do like you just said, pack my things asap and get out!
Sorry to hear about the bad experience, hope you find a better provider."Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning." - Albert Einstein
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02-29-2012, 07:05 PM #5Newbie
- Join Date
- Jun 2003
- Posts
- 13
Thanks! Migrating is always a painful time as I have several custom scripts and specialised cpanel plugins, but I've started to tell clients about an imminent move...
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02-29-2012, 07:53 PM #6WHT Addict
- Join Date
- Aug 2011
- Location
- Denmark
- Posts
- 108
Yea true. Hopefully they will understand - You could always compensate by throwing them a month free or ½ price next month or something alike.
Anyway, good luck!"Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning." - Albert Einstein
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