On 1 february i ordered a Kimsufi 2G. i'd like to share my experience with it, it has been somewhat a bumpy ride
The kimsufi site stated that the server would be online within 1 hour after payment. So i grabbed my credit card and ordered one. It actually took them 90 minutes to deliver. Not 1 hour, but its not that bad.
One of the best things about OVH is the control panel where you can do anything yourself. I ordered 3 extra ips, activated the free FTP backup and installed CentOS 6 x64. This was also very easy to do and with another 30 mins my server was ready to use.
Hardware. 64bit or not?
I got a Celeron 1.2 as CPU, the hardware is different for each kimsufi 2G server. I have seen dual core pentium IV cpu's so my Celeron 1.2 is as advertised.. but nothing special. I still wonder how they get a x64 OS to run on a Celeron 1.2, which i think??) is not a 64bit CPU.
But then to trouble started..
After configuring the server to my needs which took me about 3 hours i did one last thing: Activate netboot. OVH offers a netboot kernel feature to be sure you always have their latest optimal and secure kernel. After activating the netboot kernel my server didn't came back up.
OVH has an internal monitoring system which alerts a tech to look at your server when it is down. In about an hour a tech looked into it and responded "Kernel error, restarting server in rescue mode". So i activated HD boot again, and it was fine.. but this particular server wasn't able to netboot.
To be sure it wasn't my configuration error i installed a clean and default CentOS image to the server and tried netboot again. It was once again failing to come back up after activating the netboot kernel.
Then get me a refund
After messing around with it for some days for myself and founding the techs not helpfull in making their netboot feature work. So i contacted commercial support to get a refund. To get my refund a tech needed to confirm that the netboot failures on this server are a 'bug'. After ticketing around between commercial and tech support for days (this took 12 replies
from me in 2 tickets) a supervisor called me on my mobile to say sorry for the long ticketing mess and promised me my refund within 7 days. It actually took 10 days before i got it.
Since i needed a small server anyway, i let OVH refund the payment as credit in my customer account and tried to order another kimsufi 2G. This one was also delivered in time. First thing i did was making sure that netboot and every other piece of hardware worked on this one. And it did! My 'second try' server is a dualcore atom 1.8ghz. After doing all the configuration work (3 hours of work.. again
) this one runs fine.
The servers are fine, but when you order one be sure to test everything and be prepared to some ticketing around for non-standard/non-automated requests. Be sure to have knowledge of linux. OVH is not going to help you with anything
except replacing failing hardware.
+ Quick reaction from techs to incident tickets if your server is down. Even on kimsufi ones.
+ Great control panel with high level of automation.
+ Ping and network speeds are good. Am able to burst the full 100mbit.
+ 100GB Free FTP backup space with every server.
- Slow commercial and non-incident tech support.
- When you have a 'complicated' issue, be prepared for some ticketing around.
- Techs are not very helpful.
- Causing me hours of extra work.