Originally Posted by musicman153
I've said many times I rarely so business with a company that dosent have a phone number clearly listed on their site. Live chat is ok if there is actually someone there 24/7 but if my site is down I want to know why and I want to know now.
Considering all they have is email your pretty much at their mercy as to when they want to answer your request.
Same here. We made a decision to do our best not to use a hosting company anymore that doesn't have phone numbers and a physical address listed on their site. We also like for a 'human" to answer the phone and not a canned recording.
Legit hosting companies that do not have a phone number and physical address listed could be losing a lot of business because of the mistrust in our society now especially from designers and developers.
When we have a client's site go down or having a serious problem with it, especially our larger business clients, it needs to be fixed now and not be fiddle dicking around for hours or days trying to resolve the issue. We have our business clients set up as small, medium, large, corporate and anything above small we require phone support, if we think we need it at the time, with the hosting companies.
This has nothing to do with how good a company you are and I'm not bashing anyone. Due to our experiences over the years this is just the way we have to do our business now to better serve our large client base.