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02-18-2012, 03:41 AM #1Junior Guru
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ideastack.com most disgusting hosting company I dealt with - stay away
Hello,
My time with them was short lived. I was looking for SEO hosting and signed with them after talking to there live support. All went well but I had to ask for nameservers. As I am new to SEO hosting they never gave me any info on how to setup.
I also signed up for a reseller account and again had to ask them to add private nameservers. Had to ask again for ip's to setup nameservers. A person would think that they would send you the ip's as it is reseller hosting to you without asking
I then opened a ticket and enquired about SEO hosting how it works and after a few responces they told me I am breaking there TOS as I AM ASKING FOR TO MUCH SUPPORT AND MUST STOP. I told them how is that possible.
I then cancelled the service and demanded a refund. Be wary of these people as they have no manners and don't care about there customers. I would like to know how they can be removed from here as the donot operate in the spirit of this website where I have found people to be helpfull
Here is the ticket that I asked basic questions and they donot provide info regarding what I needed to know. After doing some research here I see many complaints so advice people to stay away.
====================================================
Johan Marais
Client 16/02/2012 10:43
hello,
i would like to know if it is ok in terms of seo to have 2-3 domains on the same c class
thanks
johan
----------------------------
IP Address: 41.133.178.237
s Nizar
Staff 16/02/2012 11:07
we do not recommend doing that
S Nizar
Support Specialist
Johan Marais
Client 16/02/2012 11:22
thank for the info. in terms of the same name server on each domain is that not bad as the name servers have the same ip
Johan Marais
Client 16/02/2012 11:54
hello,
in terms of the same nameserver on each domain is that not bad as the name servers have the same ip
----------------------------
IP Address: 41.133.178.237
s Nizar
Staff 16/02/2012 22:19
you can create seprate name servers for each ips
S Nizar
Support Specialist
Poor Excellent
Johan Marais
Client 16/02/2012 22:38
ok, what ip's do i use to create nameservers for each domain?
s Nizar
Staff 16/02/2012 23:35
you can use all ips from assign ip for the name server
S Nizar
Support Specialist
Johan Marais
Client 16/02/2012 23:46
sorry for all the question but never used seo hosting before so want to make sure i do it the correct way. In terms of google is it better for each name server to be different and also as you using the same ip's for nameservers will that no show that cclass ip's is linked to the same server?
s Nizar
Staff 17/02/2012 00:33
yes diffrent name servers using diffrent ip is recomended
S Nizar
Support Specialist
Johan Marais
Client 17/02/2012 00:46
ok but now if that is true using different ip's for different nameservers what benefit is it using your service as the nameserver ip's are the same
s Nizar
Staff 17/02/2012 02:09
any ip from assign ip can be used for the name server it is your choice if u want to use ours or create your own
S Nizar
Support Specialist
Johan Marais
Client 17/02/2012 06:24
sorry can you explain what you mean and give me example
s Nizar
Staff 17/02/2012 07:05
name server can be created for each ip that you see in the assign ip
S Nizar
Support Specialist
Johan Marais
Client 17/02/2012 09:13
hello, that does not explain to me how to do it. Do you have a tutorial explaining how to do that?
I checked and see that you use the same ip for ns6000.yourcpanelserver.com & ns6001.yourcpanelserver.com
Why is that as if the one fail it means both ns will fail
s Nizar
Staff 17/02/2012 09:18
u can use 2 ips for 2 name server 1 ip for both that is u r choice u have 10 ips u can do what ever u want
S Nizar
Support Specialist
Johan Marais
Client 17/02/2012 09:24
the reason i signup here is to enable me to have a seperate cclass ip per domain now it looks like that is not true as if you say it is not good to use same name servers that it means i would use 3 ip's per domain only giving me 3 domains to use. Is that correct as if it is what is the point in getting cclass seohosting
Johan Marais
Client 17/02/2012 09:40
can you add nameservers to the domain EXACTARTICLES.COM . i will see how this work and if does not work then i might as well get cheap seperate shared hosting as then there is no foot print at all
s Nizar
Staff 17/02/2012 09:46
u have order a plan with 10 c clas ipswe have provided you 10 c class ip
all customers use same ip for 2 name servers
all ips are in same server so if one goes down all go down so it does not make sense to use 2 ipss
and finnnaly this is not cloud hosting where you ahve seprate nodes on diffrent location for redundancy its starts from $ 99 and u cannot get it on a $ 10 plan with 10 ips
S Nizar
Support Specialist
Johan Marais
Client 17/02/2012 10:07
i told you i am new to seo hosting and want to make sure i use it correctly. you should provide a tutorial to help and explain which is the best way to setup seo hosting. sa basically as i understand it if i setup 2 nameservers per domain using the assigned ip then there will be no connection in terms of google. i only want to use these domains with articles for backlink purpose. using it this method is it ok.
i should have been told when i signup to setup name severs this way and that would have helped me.
s Nizar
Staff 17/02/2012 10:15
it depends on your application you need to consult seo professional we only provide hosting as per the plan you orders submistting excessive support tickets is a violation of tos
S Nizar
Support Specialist
Johan Marais
Client 17/02/2012 10:18
how can me asking questions be in violation of you tos? i signup with your company now i just ask questions and i am violating you tos. Don't you want me as customer?
s Nizar
Staff 17/02/2012 10:20
U HAVE ORDERED HOSTING PLAN WITH US
WE HAVE PROVIDED YOU THE DETAILS
CLOSING TICKET
S Nizar
Support Specialist
Johan Marais
Client 17/02/2012 10:25
Nizar this is not nice to treat me this way. Have you added private nameservers to exactarticles.com?
s Nizar
Staff 17/02/2012 10:32
it is enabled by defaut it needs to be configured at domain registrrar
S Nizar
Support Specialist
Johan Marais
Client 17/02/2012 10:38
i see in the dns zone it is set to other nameservers no that of the domain. if i edit that will it be ok?
s Nizar
Staff 17/02/2012 10:40
you can edit it it does not matter
this is exteely high level of support tickets and is putting stating on the support team if you need any other assitance check the video tutorials
closing ticket
S Nizar
Support SpecialistWant a eBook Cover Action Scripts CLICK HERE
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02-18-2012, 03:50 AM #2Moving the Web Forward
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Goodness, I have to say this is the first time I have ever heard of a company using "excessive" support tickets as a violation of a TOS. I mean, I would understand if you were spamming, but it sounds like you had some legitimate questions that needed to be answered?
Also, its important to note that SEO web hosting is just a gimmick. Therefore if you are looking for solid web hosting, its probably best to stay away from such services.Looking for an awesome VPS Offer? CLICK HERE
"Knowing is not enough, we must apply. Willing is not enough, we must do." – Bruce Lee
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02-18-2012, 03:57 AM #3Web Hosting Master
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I just looked over their site. In most cases, those prices are very low. I'm sorry, but you get what you pay for (in most cases).
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02-18-2012, 04:02 AM #4Web Hosting Master
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02-18-2012, 04:08 AM #5Web Hosting Master
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Host speaking with texting language? Are you frikkin kiddin me?
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02-18-2012, 04:20 AM #6Web Hosting Master
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The idea is that you get what you pay for.
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02-18-2012, 04:50 AM #7Junior Guru Wannabe
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The customer was spamming the support desk.We had closed his account and issued him refund.Even after the refund was issued customer opened tickets asking for refund without checking.
Yes we do have a fair usage policy of support to avoid spamming of support desk and to ensure faster response times.
We provided all possible options to the client and wasted hours cleaning up the desk with his tickets the customer still continuous to open tickets with us.
We reserve the right to choose who we want to do business with.As we cancelled the clients account he is posting such reviewsLast edited by ideastack; 02-18-2012 at 04:54 AM.
IdeaStack Cheap vps in india and USA
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02-18-2012, 04:54 AM #8Disabled
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another cheap host. Just look at the price and we can't beg more...
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02-18-2012, 07:05 AM #9Junior Guru
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Just a few corrections here
1) The first ticket I send you was asking for ip's to set my name server for the reseller account which you failed to send
2) This is the second ticket and I was talking to you and if you call this spamming them you should not run a hosting company. Don't sell a product you know nothing of or at least provide info for your customers
3) You never closed my account. I told you to close it and give a refund as I cannot trust my domains with a incompetent company that don't care for there customers
I choose not to do business with you and have the right to inform other people of the way you treat your customers. Just because you cheap does not give you the right to neglect your customers
Actually $1 os not cheap for seo hosting as seem you probably dump a few hundred shared accounts on the same ip as the server was sometimes running at a load of 10Want a eBook Cover Action Scripts CLICK HERE
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02-18-2012, 07:09 AM #10Junior Guru
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I would not entirely agree with you as if I submit 100 articles via UAW what is the difference as the endup with different host with different cclass op's. At least this way it does make it easy to control your own network. I only want to get a account for 10cclass ip's for now to test the system as I already have a number of cheap 1-3$ shared hosting I am using for the same purpose
If you say SEO webhosting is just a gimmick then article marketing is also a gimmickWant a eBook Cover Action Scripts CLICK HERE
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02-18-2012, 08:19 AM #11ShillBuster
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Look at their site, look at the broken English, look at the prices....so what did you expect?
There's plenty of quality hosts out there, but you'll need to pay logical prices.
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02-18-2012, 09:41 AM #12Web Hosting Evangelist
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Support in text speak and broken english...tells you all you need to know.
When buying hosting, it's always useful to email the company and see what kind of response you get.
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02-18-2012, 10:09 AM #13Premium Member
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To be fair the client was asking questions that were far beyond the scope of services provided. I mean, a hosting company is different from a free school. How can you purchase SEO Hosting and then ask the company you bought it from what it is or how it works?
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02-18-2012, 04:20 PM #14WHT Addict
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- Feb 2012
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LOL. The style of responses looks amateurish as well.
If the support questions were something that is not covered by support so could have just said that instead of telling its abuse.
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02-18-2012, 08:24 PM #15Junior Guru
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I have to agree with cycomholdings.. It is really troublesome for a helpdesk to answer questions, as if you are w3school.. But I think Ideastack should have responded in a professional manner.. And just extend an effort of giving the customer a tutorial website for his reference..
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02-23-2012, 10:56 PM #16Web Hosting Master
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12-26-2012, 02:01 AM #17New Member
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From my experience, ideastack is the worst hosting company I ever found. Some idiots at their customer and technical support.
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12-26-2012, 04:40 AM #18Web Hosting Master
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I believe that's the first time I've seen a hosting employee resort to all caps in a ticket. Yikes. Glad you got out of there, OP.
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12-26-2012, 09:06 AM #19Web Hosting Master
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I think, the provider needs to be a bit more professional on support replies. But, we can't comment, if that is their business policy to have such support responses.
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02-24-2013, 02:26 PM #20Junior Guru Wannabe
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I use ideastack for their cheapest VPS and man is it cheap!! It starts at $4.50 per month. But basically I use it for testing and messing around with. I use another hosting service for sites that need reliable uptime (Ideastack.com for reliable uptime NO NO NO!!!).
They seem to be somewhat helpful. I basically set it up myself and had slight trouble with php/mysql which they fixed. Not too bad. They do help out within reason, at least that was my experience.
But months later they suddenly completely wiped out my vps (my ip address was completely gone). No warning or anything. After I asked them why I could not access my ip address they replied with a new ip address and said to use that one. All my stuff on the server with the initial IP address was gone.
You get what you pay for. Basically for me with the VPS when it's working it's working. But don't use this hosting service for a business website. Go ahead and use them for a cheap solution for non mission critical stuff. But make sure you make thorough backups if you do because your vps could disappear with them.
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02-24-2013, 03:20 PM #21Disabled
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What you call a "fair usage policy" seems like a policy put in place just so you could have less work.
It's ridiculous to treat your clients this way. He was asking valid questions. Not only that but your support staff responded to him as if it was a text message. Total lack of professionalism and unbelievable unacceptable behavior from a host.
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02-25-2013, 01:19 AM #22Web Hosting Master
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[DC'S] SINGAPORE. AUSTRALIA. JAPAN. INDIA. CHINA HK. USA. UK. NETHERLANDS. SOUTH AFRICA
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02-25-2013, 01:26 AM #23Web Hosting Master
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The questions may have been beyond the scope of the support they were able to provide, but that is one of the most ridiculous responses I have ever seen.
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