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  1. #1

    ideastack.com most disgusting hosting company I dealt with - stay away

    Hello,

    My time with them was short lived. I was looking for SEO hosting and signed with them after talking to there live support. All went well but I had to ask for nameservers. As I am new to SEO hosting they never gave me any info on how to setup.

    I also signed up for a reseller account and again had to ask them to add private nameservers. Had to ask again for ip's to setup nameservers. A person would think that they would send you the ip's as it is reseller hosting to you without asking

    I then opened a ticket and enquired about SEO hosting how it works and after a few responces they told me I am breaking there TOS as I AM ASKING FOR TO MUCH SUPPORT AND MUST STOP. I told them how is that possible.

    I then cancelled the service and demanded a refund. Be wary of these people as they have no manners and don't care about there customers. I would like to know how they can be removed from here as the donot operate in the spirit of this website where I have found people to be helpfull

    Here is the ticket that I asked basic questions and they donot provide info regarding what I needed to know. After doing some research here I see many complaints so advice people to stay away.

    ====================================================
    Johan Marais
    Client 16/02/2012 10:43
    hello,
    i would like to know if it is ok in terms of seo to have 2-3 domains on the same c class
    thanks
    johan

    ----------------------------
    IP Address: 41.133.178.237
    s Nizar
    Staff 16/02/2012 11:07
    we do not recommend doing that

    S Nizar
    Support Specialist


    Johan Marais
    Client 16/02/2012 11:22
    thank for the info. in terms of the same name server on each domain is that not bad as the name servers have the same ip

    Johan Marais
    Client 16/02/2012 11:54
    hello,
    in terms of the same nameserver on each domain is that not bad as the name servers have the same ip

    ----------------------------
    IP Address: 41.133.178.237

    s Nizar
    Staff 16/02/2012 22:19

    you can create seprate name servers for each ips
    S Nizar
    Support Specialist
    Poor Excellent




    Johan Marais
    Client 16/02/2012 22:38
    ok, what ip's do i use to create nameservers for each domain?

    s Nizar
    Staff 16/02/2012 23:35
    you can use all ips from assign ip for the name server

    S Nizar
    Support Specialist





    Johan Marais
    Client 16/02/2012 23:46
    sorry for all the question but never used seo hosting before so want to make sure i do it the correct way. In terms of google is it better for each name server to be different and also as you using the same ip's for nameservers will that no show that cclass ip's is linked to the same server?

    s Nizar
    Staff 17/02/2012 00:33
    yes diffrent name servers using diffrent ip is recomended

    S Nizar
    Support Specialist





    Johan Marais
    Client 17/02/2012 00:46
    ok but now if that is true using different ip's for different nameservers what benefit is it using your service as the nameserver ip's are the same

    s Nizar
    Staff 17/02/2012 02:09
    any ip from assign ip can be used for the name server it is your choice if u want to use ours or create your own
    S Nizar
    Support Specialist



    Johan Marais
    Client 17/02/2012 06:24
    sorry can you explain what you mean and give me example

    s Nizar
    Staff 17/02/2012 07:05
    name server can be created for each ip that you see in the assign ip

    S Nizar
    Support Specialist



    Johan Marais
    Client 17/02/2012 09:13
    hello, that does not explain to me how to do it. Do you have a tutorial explaining how to do that?
    I checked and see that you use the same ip for ns6000.yourcpanelserver.com & ns6001.yourcpanelserver.com

    Why is that as if the one fail it means both ns will fail

    s Nizar
    Staff 17/02/2012 09:18
    u can use 2 ips for 2 name server 1 ip for both that is u r choice u have 10 ips u can do what ever u want

    S Nizar
    Support Specialist





    Johan Marais
    Client 17/02/2012 09:24
    the reason i signup here is to enable me to have a seperate cclass ip per domain now it looks like that is not true as if you say it is not good to use same name servers that it means i would use 3 ip's per domain only giving me 3 domains to use. Is that correct as if it is what is the point in getting cclass seohosting

    Johan Marais
    Client 17/02/2012 09:40
    can you add nameservers to the domain EXACTARTICLES.COM . i will see how this work and if does not work then i might as well get cheap seperate shared hosting as then there is no foot print at all

    s Nizar
    Staff 17/02/2012 09:46
    u have order a plan with 10 c clas ipswe have provided you 10 c class ip
    all customers use same ip for 2 name servers
    all ips are in same server so if one goes down all go down so it does not make sense to use 2 ipss
    and finnnaly this is not cloud hosting where you ahve seprate nodes on diffrent location for redundancy its starts from $ 99 and u cannot get it on a $ 10 plan with 10 ips


    S Nizar
    Support Specialist



    Johan Marais
    Client 17/02/2012 10:07
    i told you i am new to seo hosting and want to make sure i use it correctly. you should provide a tutorial to help and explain which is the best way to setup seo hosting. sa basically as i understand it if i setup 2 nameservers per domain using the assigned ip then there will be no connection in terms of google. i only want to use these domains with articles for backlink purpose. using it this method is it ok.

    i should have been told when i signup to setup name severs this way and that would have helped me.

    s Nizar
    Staff 17/02/2012 10:15
    it depends on your application you need to consult seo professional we only provide hosting as per the plan you orders submistting excessive support tickets is a violation of tos

    S Nizar
    Support Specialist


    Johan Marais
    Client 17/02/2012 10:18
    how can me asking questions be in violation of you tos? i signup with your company now i just ask questions and i am violating you tos. Don't you want me as customer?

    s Nizar
    Staff 17/02/2012 10:20
    U HAVE ORDERED HOSTING PLAN WITH US
    WE HAVE PROVIDED YOU THE DETAILS
    CLOSING TICKET

    S Nizar
    Support Specialist



    Johan Marais
    Client 17/02/2012 10:25
    Nizar this is not nice to treat me this way. Have you added private nameservers to exactarticles.com?

    s Nizar
    Staff 17/02/2012 10:32
    it is enabled by defaut it needs to be configured at domain registrrar

    S Nizar
    Support Specialist



    Johan Marais
    Client 17/02/2012 10:38
    i see in the dns zone it is set to other nameservers no that of the domain. if i edit that will it be ok?

    s Nizar
    Staff 17/02/2012 10:40
    you can edit it it does not matter
    this is exteely high level of support tickets and is putting stating on the support team if you need any other assitance check the video tutorials
    closing ticket

    S Nizar
    Support Specialist
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  2. #2
    Join Date
    Jun 2010
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    Goodness, I have to say this is the first time I have ever heard of a company using "excessive" support tickets as a violation of a TOS. I mean, I would understand if you were spamming, but it sounds like you had some legitimate questions that needed to be answered?

    Also, its important to note that SEO web hosting is just a gimmick. Therefore if you are looking for solid web hosting, its probably best to stay away from such services.
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  3. #3
    Join Date
    Nov 2010
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    I just looked over their site. In most cases, those prices are very low. I'm sorry, but you get what you pay for (in most cases).

  4. #4
    Quote Originally Posted by FernGullyGraphics View Post
    Goodness, I have to say this is the first time I have ever heard of a company using "excessive" support tickets as a violation of a TOS. I mean, I would understand if you were spamming, but it sounds like you had some legitimate questions that needed to be answered?

    Also, its important to note that SEO web hosting is just a gimmick. Therefore if you are looking for solid web hosting, its probably best to stay away from such services.
    Agreed With you Sir
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  5. #5
    Join Date
    May 2011
    Location
    New York, USA
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    Host speaking with texting language? Are you frikkin kiddin me?

  6. #6
    The idea is that you get what you pay for.
    PlotHost - Secure Web Hosting Plans - Since 2008
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  7. #7
    Join Date
    Sep 2008
    Posts
    33

    *

    The customer was spamming the support desk.We had closed his account and issued him refund.Even after the refund was issued customer opened tickets asking for refund without checking.
    Yes we do have a fair usage policy of support to avoid spamming of support desk and to ensure faster response times.
    We provided all possible options to the client and wasted hours cleaning up the desk with his tickets the customer still continuous to open tickets with us.
    We reserve the right to choose who we want to do business with.As we cancelled the clients account he is posting such reviews
    Last edited by ideastack; 02-18-2012 at 04:54 AM.
    IdeaStack Cheap vps in india and USA

  8. #8
    another cheap host. Just look at the price and we can't beg more...

  9. #9
    Quote Originally Posted by ideastack View Post
    The customer was spamming the support desk.We had closed his account and issued him refund.Even after the refund was issued customer opened tickets asking for refund without checking.
    Yes we do have a fair usage policy of support to avoid spamming of support desk and to ensure faster response times.
    We provided all possible options to the client and wasted hours cleaning up the desk with his tickets the customer still continuous to open tickets with us.
    We reserve the right to choose who we want to do business with.As we cancelled the clients account he is posting such reviews
    Just a few corrections here

    1) The first ticket I send you was asking for ip's to set my name server for the reseller account which you failed to send
    2) This is the second ticket and I was talking to you and if you call this spamming them you should not run a hosting company. Don't sell a product you know nothing of or at least provide info for your customers
    3) You never closed my account. I told you to close it and give a refund as I cannot trust my domains with a incompetent company that don't care for there customers

    I choose not to do business with you and have the right to inform other people of the way you treat your customers. Just because you cheap does not give you the right to neglect your customers

    Actually $1 os not cheap for seo hosting as seem you probably dump a few hundred shared accounts on the same ip as the server was sometimes running at a load of 10
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  10. #10
    Quote Originally Posted by FernGullyGraphics View Post
    Also, its important to note that SEO web hosting is just a gimmick.
    I would not entirely agree with you as if I submit 100 articles via UAW what is the difference as the endup with different host with different cclass op's. At least this way it does make it easy to control your own network. I only want to get a account for 10cclass ip's for now to test the system as I already have a number of cheap 1-3$ shared hosting I am using for the same purpose

    If you say SEO webhosting is just a gimmick then article marketing is also a gimmick
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  11. #11
    Join Date
    Jun 2003
    Location
    Spain
    Posts
    4,251
    Look at their site, look at the broken English, look at the prices....so what did you expect?

    There's plenty of quality hosts out there, but you'll need to pay logical prices.

  12. #12
    Join Date
    Dec 2011
    Location
    Hertfordshire
    Posts
    455
    Support in text speak and broken english...tells you all you need to know.

    When buying hosting, it's always useful to email the company and see what kind of response you get.

  13. #13
    Join Date
    Oct 2007
    Location
    Hong Kong+Toronto
    Posts
    1,254
    To be fair the client was asking questions that were far beyond the scope of services provided. I mean, a hosting company is different from a free school. How can you purchase SEO Hosting and then ask the company you bought it from what it is or how it works?

  14. #14
    LOL. The style of responses looks amateurish as well.

    If the support questions were something that is not covered by support so could have just said that instead of telling its abuse.

  15. #15
    I have to agree with cycomholdings.. It is really troublesome for a helpdesk to answer questions, as if you are w3school.. But I think Ideastack should have responded in a professional manner.. And just extend an effort of giving the customer a tutorial website for his reference..

  16. #16
    Quote Originally Posted by johannes View Post
    Actually $1 os not cheap for seo hosting as seem you probably dump a few hundred shared accounts on the same ip as the server was sometimes running at a load of 10
    Sorry to hear about your situation. Maybe you want to pay a little more to get better service, IMO $1 very low budget for a SEO IP.
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  17. #17
    From my experience, ideastack is the worst hosting company I ever found. Some idiots at their customer and technical support.

  18. #18
    Join Date
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    Ohio
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    1,479
    I believe that's the first time I've seen a hosting employee resort to all caps in a ticket. Yikes. Glad you got out of there, OP.

  19. #19
    Join Date
    Jan 2006
    Location
    India
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    637
    I think, the provider needs to be a bit more professional on support replies. But, we can't comment, if that is their business policy to have such support responses.
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  20. #20
    Join Date
    Sep 2003
    Posts
    73
    I use ideastack for their cheapest VPS and man is it cheap!! It starts at $4.50 per month. But basically I use it for testing and messing around with. I use another hosting service for sites that need reliable uptime (Ideastack.com for reliable uptime NO NO NO!!!).

    They seem to be somewhat helpful. I basically set it up myself and had slight trouble with php/mysql which they fixed. Not too bad. They do help out within reason, at least that was my experience.

    But months later they suddenly completely wiped out my vps (my ip address was completely gone). No warning or anything. After I asked them why I could not access my ip address they replied with a new ip address and said to use that one. All my stuff on the server with the initial IP address was gone.

    You get what you pay for. Basically for me with the VPS when it's working it's working. But don't use this hosting service for a business website. Go ahead and use them for a cheap solution for non mission critical stuff. But make sure you make thorough backups if you do because your vps could disappear with them.

  21. #21
    Quote Originally Posted by ideastack View Post
    The customer was spamming the support desk.We had closed his account and issued him refund.Even after the refund was issued customer opened tickets asking for refund without checking.
    Yes we do have a fair usage policy of support to avoid spamming of support desk and to ensure faster response times.
    We provided all possible options to the client and wasted hours cleaning up the desk with his tickets the customer still continuous to open tickets with us.
    We reserve the right to choose who we want to do business with.As we cancelled the clients account he is posting such reviews
    What you call a "fair usage policy" seems like a policy put in place just so you could have less work.

    It's ridiculous to treat your clients this way. He was asking valid questions. Not only that but your support staff responded to him as if it was a text message. Total lack of professionalism and unbelievable unacceptable behavior from a host.

  22. #22
    Quote Originally Posted by GVH-Jon View Post
    It's ridiculous to treat your clients this way. He was asking valid questions. Not only that but your support staff responded to him as if it was a text message. Total lack of professionalism and unbelievable unacceptable behavior from a host.
    classic example of you get what you paid for
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  23. #23
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    The questions may have been beyond the scope of the support they were able to provide, but that is one of the most ridiculous responses I have ever seen.
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