This past week I submitted my site to JoeAnt, they wrote back saying the listing was declined because their software McAfee said the site was a threat.
I knew for a fact that there was nothing on my site so I did some research and found that the IP I was assigned was blacklisted back in 2010 by several malware / virus sites.
I contacted VPSville support and they told me the IP was clean even after I gave them the links to the data I had found. They told me "Don't blame us for their list, or expect us to stop using an IP that had a bad customer on it 2 years ago. All IPs are re-used, its up to the lists to be accurate."
So my new site is being harmed because VPSville refuses to take any responsibility for the actions of their previous customer!
Instead of just giving me a new IP, they have told me that I can contact McAfee and all the sites that have identified the IP as bad and get them to update their list. WTF is it my responsibility to do that? WHAT have I done to deserve this? Paid them a nice fee for hosting and get stuck with an IP thats dirty as CRAP!
Have you tried contacting management or calling them?
The host should take full responsibility for their IPs and do what needs to be done to get them un-blacklisted. I'm not familiar with VPSville but they may come on here and try to clear things up with you.
The host should take full responsibility for their IPs ...
Well unfortunately who ever has been responding to my ticket doesnt think so. They've told me that I can follow up with McAfee and all other sites that list the IP as a risk. The responder said they cant be held responsible for what someone did on their servers 2 years ago.
I asked who was giving support and I asked for a number I could call them at - they never responded to either of those questions.
Simply searching the IP on Google brings up plenty of info about the IP and where the issues came up - this particular support person didn't seem to care about that info and took no responsibility at all for their IP.
I requested that it would be simple for them to change give me a new IP, one that was clean and they again ignored those comments.
Not at all happy with them tonight and as such posting with a lot of (IMO very just) anger.
Wow, that is some support. I cant believe they would actually treat a paying customer like that and say something such as that. Dont understand how some of these VPS companies expect to stay in business and keep their clients when treating them that way.
Anyone know a good host in the UK that has great support?
Clearly VPSville is not interested in providing quality support, let alone a quality product ... maybe I upset them as my site has been down all day! New site has gotten a total of 10 visitors today and the memory usage is topping out (256 with 1024 burstable) - BS!
So the crux of this complaint is whether the IP was blacklisted back in 2010 or recently.
Exactly! And simply searching the IP on Google will show when these issues came up! Plenty of sites show the IP and what was going on.
Originally Posted by KJMS-Chris
Sounds suspicious because if it was something as simple as from 2010, an additional IP being issued / swapped out with the old one would have solved this problem.
I have been very proactive with this - once JoeAnt told me their software alerted the IP I went to vpsville and got horrible support. I asked for assistance and got spit on! I also went straight to McAfee to ask them to help me get my site (IP) cleared. I shouldnt have to do the host work for them, but I know I am totally innocent and wanted to this fixed!
This all started on a Friday evening late ... then Saturday Sunday, A holiday (presidents day ... NOW that I post here the host says they are deleting my account WITHOUT ever doing anything at all to find the cause of the issue!
If they actually delete my account and give no refund this wont be the last forum I post on! I'll employ a dozen or more article writers to spread the story on every hosting site online! I just paid for a years worth of hosting in NOV, if they stick it to me knowing I am totally innocent I am going to be more than hot.