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  1. #1

    Thumbs down webhostingpad.com - awful support - awful response time (avg 2000ms)

    Just a message on webhostingpad.com, have been hosting for a few month and use monitoring tools to check uptime and response time and i have to say that the response time is really bad avg over 2000ms which is awful.

    When i complained to support they told me to read the fine prints when I signed up.

    They make you sign for multiple years, but after 1 month they do not return any money even the unused months should you decide to cancel - which is not wrong in itself because its part of their terms but still disappointing.

    Live support is rarely online and the people are rude.

    Anyways a let down - should be avoided.

    PS: if anyone know of a good shared host, with at least 200gb bandwidth/month please let me know.


    Thank You

  2. #2
    Join Date
    Feb 2006
    Location
    Kepler 62F
    Posts
    13,675
    $2/month for a 5 year term on a huge plan (or "unlimited") is a bit unreasonable to begin with. I'd have been mighty suspicious of that. While $2/month hosts can be excellent, I'd never sign up for more than 1 year at a time.

    I think you need to re-evaluate your needs, and up your budget.

    Carefully choose a better host.
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  3. #3
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
    Posts
    9,975
    Quote Originally Posted by web18designer View Post
    use monitoring tools to check uptime and response time and i have to say that the response time is really bad avg over 2000ms which is awful.
    Where are the monitoring nodes located exactly?

  4. #4
    In the US and EU, 5 nodes, 100 connections per node - I use the premium service from www.monitor.us

    I'm using around 20 different hosts right now (for around 60 websites), and monitor all of them.

  5. #5
    Quote Originally Posted by kpmedia View Post
    $2/month for a 5 year term on a huge plan (or "unlimited") is a bit unreasonable to begin with. I'd have been mighty suspicious of that. While $2/month hosts can be excellent, I'd never sign up for more than 1 year at a time.

    I think you need to re-evaluate your needs, and up your budget.

    Carefully choose a better host.
    You are right, I was actually on a 'Power Plan Plus' plan 6.99/month (1 Year) - they show you a 2/month plan, but then they up the price if one does not subscribe for 5 years. 1 year is the minimum.

    Anyways my fault, better luck next time.

    But just wanted to warn others that their hosting is crap

  6. #6
    If you never used their service before, it's not good to sign up for multiple years. But it's really bad they don't refund people for account cancellation.

  7. #7
    Join Date
    Jan 2012
    Posts
    84
    I am sorry to hear your bad experience them.

    What kind of site that need 200gb bandwidth/month you have there ?
    Newidhost.com - Cheap Hosting Solutions

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