Earlier this evening we started to experience intermittent connectivity issues with segments of our network. Our core networking team identified the issue as a very significant, distributed denial of service attack that was saturating some of our upstream providers, with some customers experiencing drops in connectivity .
The traffic has been identified and re-routed, with normal service being restored as quickly as possible.
The traffic will be intensely monitored throughout the night to ensure normal service continues and we will provide further updates as necessary. We do apologise for any inconvenience. Please be assured we are committed to preventing this attack from causing any further problems with your service.
I have to admit since their last major problem they have done well. Have 5 boxes with them and connectivity has been top notch. There sales guys done me a good deal when I bought more servers and customer support has been good.
I think they have dealt with things quite quickly today. Things do happen.
The key is definitely don't put all your eggs in one basket.
Great uptime, and I'm guessing from this thread that the 2hrs downtime for July 2012 wasn't truly downtime, just that hyperspin.com monitoring couldn't connect because of latency.
Good to see they dealt with issues quickly and kept customers informed. There's always some troll saying "crappy network" "they should do this and do that" - infact from what I've been told though they are spending millions on big upgrades IPV6, dual supplies.