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Rapidswitch / Iomart Maidenhead Issues

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  #1  
Old 07-19-2012, 03:25 PM
PCS-Chris PCS-Chris is offline
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Rapidswitch / Iomart Maidenhead Issues


We are seeing high latency to all of our kit (racks/colo) and their support desk at the moment. Looks like a local router issue from a traceroute.

Appologies to all of our clients, this couldn't have come at a worse time due to our own switching issues yesterday. Updates will be given on our blog as usual.

Chris



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  #2  
Old 07-19-2012, 03:28 PM
Adam H Adam H is offline
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I'm seeing around 30% packet loss to our rack in their Leicester datacentre also.

  #3  
Old 07-19-2012, 03:31 PM
BELLonline BELLonline is offline
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40-50% packet loss here hopefully it will get sorted quickly. Problems are pretty rare with RS though to be fair

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  #4  
Old 07-19-2012, 03:37 PM
JosephRedfern JosephRedfern is offline
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Not seeing any packet loss here, just a very, very slow connection. Hope this gets resolved soon!

  #5  
Old 07-19-2012, 03:41 PM
xftp xftp is offline
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Currently seeing a 50-60% packet loss here

  #6  
Old 07-19-2012, 03:44 PM
Kakashi Kakashi is online now
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Yep same here.

  #7  
Old 07-19-2012, 03:50 PM
BELLonline BELLonline is offline
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Just phoned up, they don't know what the problem is yet but will be sending an email out to customers soon with details.

  #8  
Old 07-19-2012, 03:52 PM
PCS-Chris PCS-Chris is offline
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They really need a simple offsite status page for things like this.

From what I can see it's due to an issue with iomart's router at LINX (London Internet Exchange), as LINX's own public graphs all look normal.

  #9  
Old 07-19-2012, 04:10 PM
xftp xftp is offline
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Fingers crossed it will be resolved quickly as this on top of the near 9 hours downtime yesterday i'm going to have some unhappy customers.

  #10  
Old 07-19-2012, 04:15 PM
Dan-CKS Dan-CKS is offline
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They down again? What happened to 100% Uptime? Or is that just Sales BS

  #11  
Old 07-19-2012, 04:20 PM
StreamGBcom StreamGBcom is offline
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Their not down. Looks like a linx problem but linx graphs seem to look ok. Some people can access and some can't so must be some sort of external problem.

  #12  
Old 07-19-2012, 04:22 PM
StreamGBcom StreamGBcom is offline
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Also they are aware of the problem those who haven't had emails....


Some of your services with us are currently experiencing an interruption to connectivity. We are investigating and will provide further updates as soon as possible.

Date: 19/07/2012
Time: 20:00
Duration so far: < 60 minutes
Affected Service(s):

  #13  
Old 07-19-2012, 04:22 PM
Dan-CKS Dan-CKS is offline
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Then in that case they need to update there crappy network. Is it still only 10Gbps?


EDIT:

There own site wont load for me. Coming From TMOUK

  #14  
Old 07-19-2012, 04:24 PM
BBGN Brian BBGN Brian is offline
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  #15  
Old 07-19-2012, 04:35 PM
wakka wakka is offline
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Still have problem and called RS.
They are aware of the problem and need to get finger cross!

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