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  1. #1

    ChicagoVPS - VPS not bootable, no support for 3 days (and counting)

    I signed up for a $7 2GB VPS on chicagovps (they make this available occasionally), to test their service, and if good, to move one of my sites.

    I don't expect top of the range performance from such an offer - they must have oversold by a lot.

    What I do expect is decent customer support. My VPS went down on 12th, and has been offline so far. Hitting the boot button on control panel does nothing. Support tickets have gone unanswered.

    To be clear, this is not a minor issue like help in installing or managing the server, but the VPS itself being down and not bootable for three days.

    I shudder to think of my fate, had this type of support happened after I moved my site over. It earns decent money, and I'd have lost several hundered dollars in these 3-4 days.

    Unless there is any improvement in their support, I won't renew my account, and I suggest anyone who values their site/business do the same.
    Last edited by sumeshpremraj; 02-15-2012 at 05:31 AM. Reason: Improved headline

  2. #2
    Join Date
    Jan 2008
    Posts
    55
    Its really bad to hear that you have started to face the issue with a such well known provider. They must be facing some issues at the moment and they must be working on it keeping them busy.

  3. #3
    Indeed, 3 days is really terrible for any VPS provider. They haven't even posted a single reply in the ticket I opened for the last 2 days.

    I read good reviews about ChicagoVPS on so many sites and forums, but I guess everybody has their bad days. Hoping they solve this and stay that way, else I'm taking my site elsewhere.

  4. #4
    I am with them for 6months and i have never had a problem, and good thing is when they shut down vps without informing they give your free month

  5. #5
    Quote Originally Posted by SHAN9211 View Post
    I am with them for 6months and i have never had a problem, and good thing is when they shut down vps without informing they give your free month
    Free month not able to cover losses that you face when you are on business.
    quite a number of bad review about them lately.
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  6. #6
    Join Date
    Jun 2003
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    There have been a lot of bad reviews lately for them I guess there the new burst.net this week. It’s a shame they have not responded to you hopefully they will at least come here so we can see the response.

  7. #7
    Join Date
    Nov 2002
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    Quote Originally Posted by SHAN9211 View Post
    I am with them for 6months and i have never had a problem, and good thing is when they shut down vps without informing they give your free month
    Yeah, I am still a customer and have never had any problems with them.

    It's $7 - if the host isn't meeting your need, then move to another host.
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  8. #8
    Join Date
    May 2010
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    Hopefully soon out of the slump, but it is enough time to any provider
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  9. #9
    Join Date
    Sep 2006
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    Quote Originally Posted by ezbnc View Post
    There have been a lot of bad reviews lately for them I guess there the new burst.net this week. It’s a shame they have not responded to you hopefully they will at least come here so we can see the response.
    ChicagoVPS is active at LEB/LET, not so much here IIRC
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  10. #10
    Join Date
    Mar 2009
    Location
    Austin, TX
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    935
    Quote Originally Posted by sirius View Post
    Yeah, I am still a customer and have never had any problems with them.

    It's $7 - if the host isn't meeting your need, then move to another host.
    ditto. 2 vpses and no problems.
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  11. #11
    Join Date
    Mar 2003
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    New York City
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    Sorry to hear. Hope things get resolved soon. Keep us updated :\
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  12. #12
    Join Date
    Jan 2006
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    If your site is making enough money that three days of downtime would have cost you several hundred dollars, why don't you invest a little more into who is hosting your site and go with a higher-end provider?
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  13. #13
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    Quote Originally Posted by tmzVPS - Jonathan View Post
    If your site is making enough money that three days of downtime would have cost you several hundred dollars, why don't you invest a little more into who is hosting your site and go with a higher-end provider?
    It makes me laugh when I see something along the lines of that...

    Sorry but someone who is making some serious dough doesnt use a $7 VPS they use a dedicated server with a decent provider
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  14. #14
    Join Date
    Jan 2006
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    That's what I'm saying cd/home I think you misread my post.
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  15. #15
    This was a test VPS so I could learn to setup everything and then buy a better one (CVPS itself offers 1GB Xen, that's what I would've set up the actual site on). But seeing the support levels, I don't think I'll have anything to do with them any time soon.

  16. #16
    I think your experience is not normal. From what I understand ChicagoVPS offers a consistently positive support experience for their customers.

    Though problems still do happen, and customers do get overlooked from time to time.

    Consider emailing Chris (chris-at-chicagovps.net) and let him know what happened to you. I KNOW he will make it right.
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  17. #17
    I posted on LET and Chris replied, and he was blaming me for the time zone delays and slow responses (his words). That cannot be an excuse for slow customer support on a critical issue, and blaming me is adding insult to injury. I got the account closed and refunded.

  18. #18
    Join Date
    Feb 2010
    Location
    East Coast
    Posts
    410
    Quote Originally Posted by sumeshpremraj View Post
    This was a test VPS so I could learn to setup everything and then buy a better one (CVPS itself offers 1GB Xen, that's what I would've set up the actual site on). But seeing the support levels, I don't think I'll have anything to do with them any time soon.
    So how did you lose several thousands of dollars over a test vps?

    Something does not add up.

  19. #19
    Quote Originally Posted by BassHost View Post
    So how did you lose several thousands of dollars over a test vps?

    Something does not add up.
    I suggest you read the post first if you feel like questioning the post. I clearly mentioned that I'd HAVE lost a few hundred dollars if the 4 day downtime happened after I had deployed the live site.

  20. #20
    i take my words back, they are bast*****ds, they deleted my account with false complaint, i hate them , and i really am sorry for my earlier reply, don't trust them they are very bad always shutting down servers and reason they say is maintenance

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