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Datashack Power Outage
This is great fun.
There appears to have been a power issue in the facility with UPS1. We currently
have an electrician on site and are working on repairing this as quickly and
efficiently as possible. We do not have an ETA at this time but we will update
you as soon as possible.
Our servers are ok, do you know which of the two facility's this has happened too?
We have a server that's unreachable due to the outage, as well.
This outage is at their remote facility where they house colo customers.
It is not at Wholesale where they offer other services.
Bit surprised by this since as per Aaron (Wholesale) this new Datashack facility supposedly has a ton of electric power on site.
If I am reading this right, it's a subset of customers attached to UPS #1.
I am unfortunately impacted too
That explains it then, hope they get this sorted fast for you guys!
@Jono20201 --- Where did you find that post for the outage?
(Didn't get any notice from them about the outage and nothing in their support control panel)
Seems to be back up now. We don't Colo with them, but its still at that facility.
We rang them, then got them to fast track our ticket.
Originally Posted by
We're able to ping our server now, but there's about 60% packet loss.
We do colo with them. Know our server is at the new remote facility.
We are still offline.
Disregard my last post. We're back to 100% packet loss again.
--- ksnode2.mpserv.net ping statistics ---
764 packets transmitted, 764 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 128.166/151.530/585.447/51.527 ms
No packet loss this end.
Just got canned response that was posted earlier about UPS failure.
So outage is ongoing.
Fingers crossed it gets resolved quickly and everyones gear survives.
Our server is back up, 0% loss, and all data seems to be intact.
We've got 4 servers from them in the space of a month (totaling $400/m), all of them have now had some sort of hardware/disk/power issue now. Don't think we will be expanding our presence with Datashack anymore.
Now we are back
3 servers of mine are down.
We lost UPS #1 at our North Kansas City Facility. This impacted about 250 customers. No customers at either Wholesale's facility downtown or anyone not attached to UPS #1 was affected.
The faulty static switch module was replaced and power restored. At this time our techs are going through each machine to physically check and make sure the machine is on and booted correctly.
If your server is still offline please submit a ticket to support. Once every machine has been checked the techs will start dealing with the individual tickets.
I guess we had to have an outage at some point.
Yup just like all of us
Originally Posted by
There should be maintenance of power systems of the building. It seems something goes wrong
recently my servers going down.
I've been down for about 20 minutes and can't reach their website.
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