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Thread: Stay AWAY from IonVM !!!
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02-11-2012, 01:07 AM #1Newbie
- Join Date
- Feb 2012
- Posts
- 5
Stay AWAY from IonVM !!!
I recently purchased a VPS service for $31.35 from IonVM via PayPal. After a few days of waiting, I never recieved my login information to the VPS. My account's settings say that I have a due invoice for $31.35, which I already had paid for.
Hello **** ******,
You sent a payment of $31.35 USD to IonVM.
This charge will appear on your credit card statement as payment to PAYPAL *IONVM COM.
Merchant information
Instructions to merchant
None provided
Description Unit price Qty Amount
IonVM - Invoice #12816
$31.35 USD 1 $31.35 USD
Total: $31.35 USD
Confused, I opened up a ticket regarding this issue. They answered me a day later saying "your ticket is beeing looked at, please hold back for a respone". A few days passed by, and I recieved no response, so I opened up another ticket requesting my money back. I recieved a response saying "your ticket has been forwarded to the billing department and is being looked at". After a few days of no respone, I asked what was going on. Nobody answered. My tickets ended up being deleted and ignored. I have tried to contact them several times requesting my money back and ended up being ignored. This company is obviosly not serious, it seems as somebody's "on the side project". I am very dissapointed as they have been very unprofessional. All I want is my money back and NEVER know from these guys again. My personal recommendation is to STAY AWAY FROM THEM.
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02-11-2012, 01:13 AM #2Disabled
- Join Date
- Sep 2011
- Location
- San Diego
- Posts
- 161
Thank you for letting us know! I was thinking of buying with them like 2days ago then i did more research and now i guess i am staying away from them
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02-11-2012, 01:17 AM #3Newbie
- Join Date
- Feb 2012
- Posts
- 5
Definately do NOT give your money to these guys. You will regret it as much as I do . I just opened up another ticket with a link to this thread... lets see if they do something about it now. I am VERY dissapointed.
EDIT: Here is a copy of the tickets I originally opened, and their response, which seemed professional until they ignored it and closed my tickets.
--------------------
1)
*** ******
Client 01/26/2012 19:49
Hi, I already paid for my Seedbox using a Credit Card via PayPal,
however, it appears as I have not paid and I have not yet received my login information.
Description Unit price Qty Amount
IonVM - Invoice #12816
$31.35 USD 1 $31.35 USD
Total: $31.35 USD
Receipt No: ************
----------------------------
IP Address: ****
Support Department
Staff 01/26/2012 21:43
Hello,
We have received your request and we are looking into this, please standby for updates.
Regards,
Shane.
IonVM Support Dept
**** *****
Client 01/27/2012 13:19
I still havent recieved my account details, and the issue is not yet fixed.
*** ****
Client 01/28/2012 15:47
This can not be possible. I paid for three months in advance for your services and I haven't received any login information yet.
If this issue is not solved by TODAY, I will consider you a very unprofessional company and will request my money back.
Fixing this issue should not have taken you more than a few hours, its been days. I am very disappointed.
**** ****
Client 01/29/2012 13:50
I request a full refund of the money I paid in advance for your services, ($31.35 USD) and a confirmation invoice or receipt.
Description Unit price Qty Amount
IonVM - Invoice #12816
$31.35 USD 1 $31.35 USD
Total: $31.35 USD
Paid ($31.35 USD) via PayPal with Receipt No: *****************
My account was never created, the your client attention is unreliable, and your website is all of the sudden -very- slow.
Support Department
Staff 01/30/2012 09:21
Hello,
We have received your request and forwarding it to the appropriate department, they will assist you further.
Regards,
Ryan
IonVM Support Dept
( NOTHING HAPPENED )
** ****
Client 02/01/2012 17:51
THIS IS OUTRAGEOUS... I want my money back!
*** ********
Client 02/01/2012 17:54
My account was never created, support is HORRIBLE, and it has taken you weeks to even answer my queries.
I demand a full refund of the money I paid in advance for your services, ($31.35 USD) and a confirmation invoice or receipt.
Description Unit price Qty Amount
IonVM - Invoice #12816
$31.35 USD 1 $31.35 USD
Total: $31.35 USD
Paid ($31.35 USD) via PayPal with Receipt No: *********.
If this issue is not cleared by 24hrs I will give some really back feedback regarding your services.
----------------------------
IP Address: 4******
Support Department
Staff 02/02/2012 02:39
Hello,
Your Ticket has been assigned to the respective department. Please standby for updates.
Regards,
David
IonVM Support DeptLast edited by awolfo; 02-11-2012 at 01:32 AM.
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02-11-2012, 01:38 AM #4Newbie
- Join Date
- Jan 2012
- Posts
- 8
Sorry for all the issue but you do deserve to have your VPS or a full refund.
Dont know much about this company but when its too good to be true, its always is.
Best of luck and I hope this get resolve in your favour.
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02-11-2012, 01:50 AM #5Web Hosting Evangelist
- Join Date
- Aug 2010
- Location
- Egypt/Cairo
- Posts
- 472
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02-11-2012, 02:00 AM #6Newbie
- Join Date
- Feb 2012
- Posts
- 5
I didnt pay for it with a PayPal account, I paid for it with my Credit Card through PayPal's secure servers. I am willing to bet that ionVM are the ones supposed to give me a refund, not PayPal.
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02-11-2012, 02:05 AM #7Web Hosting Evangelist
- Join Date
- Aug 2010
- Location
- Egypt/Cairo
- Posts
- 472
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02-11-2012, 02:09 AM #8Newbie
- Join Date
- Feb 2012
- Posts
- 5
I checked my online credit card statement and I have been charged the $31.35.
Even so, if what your saying was the case, which isnt, they could have atleast replied to my request and not delete/ignore it.
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02-11-2012, 02:14 AM #9Web Hosting Evangelist
- Join Date
- Aug 2010
- Location
- Egypt/Cairo
- Posts
- 472
I'm so sorry for that , next time just search for reviews for your provider
I recommend Virpus and 123systems to you
4-6 months and they are respectable peopleWeb Developer
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