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RFO came out - i'm not too happy with it as it seems to try to indicate this was not a problem that fits the SLA criteria and therefore a financial reimbursement.
I never got the RFO, would be interested to see this.
I think you have to open a ticket with support or noc to get the report. if you send a request they will send it over.
Can you clarify what in the RFO makes the SLA not apply?
There was a note at the end "No physical hardware or fiber failures occurred during this outage, the issue lay outside the network edges." ... it concerned me.
Hoping to clarify today with them ... by now everyone else should have gotten the incident report if you were affected ... did you get it?
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