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02-09-2012, 03:17 AM #1Junior Guru Wannabe
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JaguarPC Support at its best again!
I ordered another vps server, a VPS Plus with JaguarPC using the WHTD coupon as advertised in this forum. Barebones no control panel only Centos. After placing the order, I naturally have to pay, so I click on the invoice to pay it with my credit card it has on file - and it fails, I try again and it fails again, so I use live chat to contact sales dept and tell what happened - they checkup and tell me my invoice is paid and they mark it paid and tell me they gonna setup the server.
6 hrs later, I get notification that the server has been setup (btw this server is for a customer of mine) - I login to check that everything is fine and as true as God made little green apples - they cant get that right.
The coupon WHTD which I used had not been put into effect - my invoice clearly shows that the coupon is valid as it states
25GB space, 3000GB bandwidth, 512MB RAM
Coupon Override: 50GB space, 6000GB bandwidth, 1024MB RAM
I submit a support ticket to notify them of this and 6hrs later (now 12hrs since I placed my order) its still not sorted out - I phoned them from South Africa to get told that they will only have someone in support in 12hrs from now!!! - So basically they telling they have no-one in support which - so their claim to have 24/7 support is a load of ********! or they only have qualified staff to setup vps during working hrs.
And I will categorically state again without a care in the world to what anyone else here thinks - THEY HAVE ULTIMATELY THE WORST SUPPORT I HAVE EVER DEALT WITH IN MY LIFE!
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02-09-2012, 04:36 AM #2Disabled
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I guess the upgrades are done manually after the order is placed and that is what caused the confusion.
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02-09-2012, 04:38 AM #3Web Hosting Master
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02-09-2012, 04:42 AM #4Junior Guru Wannabe
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I hear you and it may very well be the case, but after submitting a support ticket, why do they not just tell you that if thats the case,so at least one knows whats going on and can deal with the situation better in respect of my customer who has ordered the VPS, but JaguarPC Support clearly shows no regard for their customers and if they do - they certainly not affording me the same courtesy!
I forgot to mention after I phoned them and complained, I had the phone put down in my ear too! How is that for professionalism?!
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02-09-2012, 04:49 AM #5Web Host Reviewer
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When I read threads like this, I just know we're getting a one-sided story with details omitted.
You were hung up on? Well, let's assume that's true. If you were my customer, and started to cuss/scream at me on the phone, I'd hang up. I don't care if you're the king of a country. It's my phone, I pay for it, and I don't have to hear people cuss/yell through it. A lot of companies have hang-up policies.
That you come and complain on WHT after only 12 hours speaks volumes.
This sounds like a repeat of your last thread (which was locked by a mod).Last edited by kpmedia; 02-09-2012 at 04:52 AM.
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02-09-2012, 04:49 AM #6Junior Guru Wannabe
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02-09-2012, 04:55 AM #7Junior Guru Wannabe
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It might your phone but its the customer paying for the call! and if a customers buy something and pays for it - its a customers fundamental right to complain if the service or product is not up to standard or not delivered as it should! And if a supplier of any item or service cannot or is not in a position to deliver on what they promise and have an irate customer and dont have the expertise or are not professional enough to deal with an irate customer - then very little can be said about the company.
My order is a no brainer - its very simple - you place an order - pay for it and expect the item delivered as advertised and ordered. What is so difficult about that! What's to omit?!
Like walking into a restaurant and ordering a steak and getting salad!
and I'll tell you why its a one sided story - simple - there is nothing that they can say to justify the service - it is totally - AGAIN - an oversight and error on their behalf.Last edited by mommaroodles; 02-09-2012 at 04:58 AM.
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02-09-2012, 05:03 AM #8Web Host Reviewer
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02-09-2012, 05:22 AM #9Junior Guru Wannabe
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yeah yeah yeah whatever - I am fuming and nothing you can say or do will change that. In fact all it does is reaffirm my convictions that their are a whole lot more unprofessional hosting companies out there than meets the eye.
Abusive wow - you the narrow minded person who just assumed that I cussed and yelled - when in fact it wasnt the case - anyway - i've got work to do now and will be off this forum - I posted here with one intention - is to make people aware that as far as JaguarPC is concerned - Cheap Pricing = Cheap Service!
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02-09-2012, 05:39 AM #10New Member
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- Feb 2012
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Just out of curiosity, why do you stay with them if they are so horrible? You made a similar post 3 months ago, but, you're still giving them business?
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02-09-2012, 05:58 AM #11Aspiring Evangelist
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02-09-2012, 06:42 AM #12Web Host Reviewer
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Yeah....
Let me share that friendly little PM you just sent to me:
Dear kpmedia,
You have received a new private message at Web Hosting Talk from mommaroodles, titled "?".
To read the original version, respond to, or delete this message, you must log in here:
http://www.webhostingtalk.com/private.php
This is the message that was sent:
***************
Let me tell you something jerk!
When I placed my order with them it was 6pm South African time - 6hrs later - making that 12pm - a vps with only centos on it still hadnt been setup. I waited another 2hrs for response from support making that 2am before finally deciding to pack up and hopefully in the morning when i get back to work - I'll have had some response - only to find the next morning that there was none!
You are a ****ing idiot!
***************
.
.Last edited by kpmedia; 02-09-2012 at 06:47 AM.
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02-09-2012, 06:45 AM #13Junior Guru Wannabe
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- Oct 2011
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- South Africa
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Timing for starters, the move to JaguarPC resulted in quite a bit of working hrs lost and it took time to settle in with them, getting sort out and getting things back to normal. I just didnt want to have to face nother move and all my clients site so soon after moving. We all know how bad it can be for seo purposes too - jumping around from one server to another, not to mention the stress it caused me. That in itself dealing with them took time to get over.
Then it was Christmas, and I wasnt going to put myself through a server mover over Christmas. Things only really start getting back to normal at the end of January - well here in South Africa at any rate - and this incident has made it very clear that JaguarPC is def not the company for me to do business with. In fact they could damage my business more than do it any good.
And believe you me - I am looking for an alternate host. The one problem that many South African hosting companies and private individuals face, especially those hosting with USA companies - and I know there are quite a lot - is the time zone factor. During the day for us, when we most likely to submit a support ticket if the need arises, that is when it appears that the company we do business with has no staff on hand or they have skeleton staff during the night. We experience major delays in our support tickets being answered.
If I dont find a suitable local company, the ideal country for me would be UK because the times zones are relatively close - there is a delay of 1 - 2hrs depending on the season.
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02-09-2012, 06:48 AM #14Junior Guru Wannabe
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02-09-2012, 06:49 AM #15Junior Guru Wannabe
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02-09-2012, 06:50 AM #16Web Host Reviewer
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Agreed.
The problem here, however, is that being in the same time zone does not necessarily make setup of a new VPS any quicker. While some hosts do instant VPS deploys, some can take 24-72 hours, depending on a whole list of valid and reasonable factors. The instant-gratification era is almost ridiculous sometimes. Certain tasks simply take time. There's no way to put techs into a bubble that moves slower relative to the rest of the world.
But best wishes, all the same.
.
.Last edited by kpmedia; 02-09-2012 at 06:55 AM.
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02-09-2012, 07:06 AM #17Junior Guru Wannabe
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My VPS Linux Enterprise was setup in 2hrs - I ordered another VPS the VPS Plus with no control panel bare bones and only Centos - that took 6hrs and they did not allocate the correct Ram, bandwidth or diskspace to it - the problem here is that they hap hazardly performed their work and its trying to get them to fix that! It has nothing to do with the deployment of the server - the server has been deployed already - but not with the correct specs! - You really should try to read an understand posts first before making rudimentary remarks.
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02-09-2012, 07:15 AM #18Norwegian polar bear hunter
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Don't understand the problem. If the VPS was deployed, why stress with the extra specs? It's normal that upgrades like that can take some time.
6-12 hours is not long time. And it's normal the sales department thats manage upgrades, not the support dep. And the sales department don't have 24/7 support.
JaguarPC has not perfect support, but they have been better and better the last year.My Top 20 benchmark list (and review site)
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02-09-2012, 07:22 AM #19Junior Guru Wannabe
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Yes I can agree with that - but after I had submitted the first ticket to support querying the extra specs, why could they not have just told me?! I mean its so very simple! Just say, the upgrade will take an additional x amount of hrs or just tell me - what is so difficult in telling a customer exactly what or how the procedure is.
Instead they dont tell me, I'm kept waiting for a reply that doesnt arrive and dont know whats going on - on the other hand I have a customer I have to answer too aswell. Then when I call them - Customer Service - I get the phone put down in my ear after trying to make an enquiry - a simple enquiry - that in itself is rude and enough to make someone angry! - Even live chat - the representative enters live chat - and I no sooner start with my query and they leave!
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02-09-2012, 07:27 AM #20ShillBuster
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I dunno....you get the feeling JPC doesn't want your business?
You do seem to get a bit worked up, so maybe they consider you a customer they'd prefer their competitors to have?
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02-09-2012, 07:51 AM #21Web Hosting Master
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http://www.bitaccel.com/ - High resource vps hosting and vps resellers.
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02-09-2012, 08:52 PM #22Junior Guru Wannabe
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mommaroodles, you need to calm the F down.
If you were unhappy with them the first time round why did you sign up again? - thats your fault and stopping crying on here everytime.
They are probably the cheapest VPS provider and provide a decent service - not the best but I don't expect it for the price.
CALM DOWN - Yes they should have provisioned the VPS properly to begin with but submit a ticket and give them time to sort it out.
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02-09-2012, 09:05 PM #23Web Hosting Master
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Hey mommanoodle,
Its no big deal, you can still use the vps while you wait for the upgrade. I am very sure you will remain in the same container. Take a chill pill and do what you set out to do for your client. You will look better too.█ Collabora Hosting - Unlimited Windows and Linux Hosting
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02-09-2012, 11:11 PM #24(formerly WhichGunDotCom)
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If you are this rude and abusive to the people here on the forum who are trying to help you, I can only imagine how you acted towards the provider.
I don't care who you are, or how much you are paying. Nothing gives you the right to act like you have.
Had you simply acted like a rational human being instead of going off the wall, the error probably would have already been fixed. People simply don't want to assist a raving lunatic, and will push you aside for the next shift to deal with.
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02-10-2012, 05:50 PM #25Junior Guru Wannabe
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- Apr 2005
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You were right to give up on JaguarPC. You'll go in circles with their support people over big or small issues, it doesn't matter. They don't listen.
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