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  1. #1

    Colo in Miami, FL ?

    Hello. I would like to extend our network into Miami Beach, FL. for the purposes of accessing customers in Central America. Here are some requirements we are looking for (below). If you know of anybody, please post them here. We are growing so getting a good relationship going is important to us.

    1 Rack minimum or cage with room to grow

    2 x 20AMP Circuits on UPS/PDU (Seperate Power Sources) per rack

    Access to mix of carriers including Cogent, Level 3, Verizon, AT&T

    24x7x365 Live On Site Support with FRIENDLY customer service

    1yr contract with 30 day out (customer) clause

    Rack will be loaded mostly with Cisco 1U equipment and Dell R710's (2U)

    SAS70, Established Business, with track record of happy customers a must.

    *If colo has experience with connectivity to South and Central America, that would be great.

    Let me know if you have any questions. I'll be checking this thread 2-3 times per week. THANKS!

  2. #2
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    Highly recommend Quadranet. Take a look at them in Miami.

    Also, at the cheaper/budget end of the spectrum you have BURSTNET.

    Good luck.

  3. #3
    JSCL, thanks bud. I've seen Quadranet in Los Angeles. I'll check them out again.

  4. #4
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    check GoRack.net , they price is good , they are located in Florida

  5. #5
    Thanks. Good fit, they have cogent but they are in Jacksonville. I hear most of the dark fiber to Central America comes into Miami Beach so I was hoping to get there for the best connection and future fiber opportunities to Central America.

  6. #6
    Go with QuadraNet. 173.44.33.146's our Miami, FL server with them.
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  7. #7
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    Quote Originally Posted by @dck View Post
    I hear most of the dark fiber to Central America comes into Miami Beach so I was hoping to get there for the best connection and future fiber opportunities to Central America.
    The Terremark building is where NOTA (NAP of the Americas) is. You'll either want to look for someone in the building, or someone who can reasonably provide cross-connects on redundant paths back to that building if you need the best connectivity options.
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  8. #8
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    Anyone with a peering port in NOTA and also a facility in Miami. (being in Terremark is hardly required and very expensive anyways).
    Also connectivity with Global Crossing is a major plus as they have good connectivity into South America.
    Cogent actually seems pretty good to SA as well.
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  9. #9
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    Quote Originally Posted by @dck View Post
    Hello. I would like to extend our network into Miami Beach, FL. for the purposes of accessing customers in Central America. Here are some requirements we are looking for (below). If you know of anybody, please post them here. We are growing so getting a good relationship going is important to us.
    You're looking for continental Miami, FL. Miami Beach has no colocation facilities, and I wouldn't colo there for a number of reasons (traffic, tornados, higher insurance, it's a peninsula and any tsunami would put it down).

    Access to mix of carriers including Cogent, Level 3, Verizon, AT&T
    You don't need Verizon or AT&T if you want to reach CA or SA. In fact, if you want to reach these regions, it's better to leave that in the hands of the colo facility or someone specialized, instead of choosing only flagship carriers due to their names.

    24x7x365 Live On Site Support with FRIENDLY customer service
    That's the impossible part. Almost everybody down in Miami is on-call and live very near the datacenter and 5-10 mins away. The only facility 24x7 on-site staffed is Terremark, but you won't want their expensive, and "not-so-smart" remote hands. Whomever major cage reseller is inside Terremark almost never uses their remote hands.
    There is one other facility up norther a bit is Volico, and they claim to be 24x7x365 onsite staffed, but that's not really Miami downtown.

    You won't really need it if you are hiring from some highly or 100% automated facility, like QuadraNet for example. But then it's for dedicated servers, not colocation. You will need to automate your things yourself, like buying remote reboot PDUs and DRAC Enterprise cards for all the servers.

    1yr contract with 30 day out (customer) clause
    If it's initial 30 day out, then I think it's going to be only doable by QuadraNet (if they are willing and if negotiated explicitly). If it's 30 day out _at the end of contract_ then mostly everybody will allow you.

    SAS70, Established Business, with track record of happy customers a must.
    You're looking for SSAE16 type II, not SAS70 anymore.

    *If colo has experience with connectivity to South and Central America, that would be great.
    These are two different variables. Which countries you want to reach?
    Last edited by cresci; 02-05-2012 at 11:22 AM.

  10. #10
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    Quote Originally Posted by cresci View Post
    You're looking for SSAE16 type II, not SAS70 anymore.
    I'm glad you mentioned this as it is worthy of further discussion. SAS70 was never a hosting/internet service provider standard, but the entire industry convinced itself that it was. An actual CPA would have disagreed.

    The new SSAE16 standard does (kind of) encompass hosting/internet service providers, specifically the SOC 2 audit (Type II is SAS70 terminology). SSAE16 only covers SOC 1. The SOC 2 audit is actually standalone, so it is technically improper to use SSAE16 and SOC 2 together.

    In case anyone is interested in actually learning these audit standards as they apply to our industry, I would encourage you to check out these books:

    http://www.amazon.com/Reporting-Orga...8455776&sr=1-1

    http://www.amazon.com/Service-Organi...8455797&sr=1-2

  11. #11
    Quote Originally Posted by cresci View Post
    You're looking for continental Miami, FL. Miami Beach has no colocation facilities, and I wouldn't colo there for a number of reasons (traffic, tornados, higher insurance, it's a peninsula and any tsunami would put it down).
    Where do you suggest?

    You don't need Verizon or AT&T if you want to reach CA or SA. In fact, if you want to reach these regions, it's better to leave that in the hands of the colo facility or someone specialized, instead of choosing only flagship carriers due to their names.
    Agreed. I picked those carriers because I currently have contracts with them. I also picked Cogent as our off shore clients seem to use them a lot.


    That's the impossible part. Almost everybody down in Miami is on-call and live very near the datacenter and 5-10 mins away...
    Bummer.

    If it's initial 30 day out, then I think it's going to be only doable by QuadraNet (if they are willing and if negotiated explicitly). If it's 30 day out _at the end of contract_ then mostly everybody will allow you.
    Basically I'm looking for a company that is going to earn my business month after month. We don't force our customers into long term contracts as we focus on excellent customer service. I expect my vendors to do the same and will not sign 1 year contracts without a performance guarantee or way to exit the agreement. If they don't like it, too bad. Plenty of vendors are happy to work with us based on our positive payment history and references.

    You're looking for SSAE16 type II, not SAS70 anymore.
    Duly noted. I'll research the difference, thank you.

    These are two different variables. Which countries you want to reach?
    Our two concentrated areas are Costa Rica and Guatemala. Your advice here would be most appreciated. Thank you for the excellent reply to my questions.

  12. #12
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    terramark/NAP if you can afford the racks (probably around 1200 each)

    on abudget, call carrierhouse.us I am there and they do a lot of stuff with latin america and have a bucket load of satellite stuff there.


    good luck and have fun.

  13. #13
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    Quote Originally Posted by @dck View Post
    Basically I'm looking for a company that is going to earn my business month after month. We don't force our customers into long term contracts as we focus on excellent customer service. I expect my vendors to do the same and will not sign 1 year contracts without a performance guarantee or way to exit the agreement. If they don't like it, too bad. Plenty of vendors are happy to work with us based on our positive payment history and references.
    Miami is an oldschool telco market and most act like if it's still the 80s. No one will sign you for monthly service, only 12-24 months contracts. If and only if someone will allow you to go monthly, it's either because they will already have the resources setup as you need by chance, or if you pay all upfront hard costs (labour costs, electrician costs, wire costs) with heavy setup fees.

    Your only chance of this happening is going directly with a facility owner that understands the modern market, or them with someone who has a large cage and cabs already setup but not in use (someone with a fresh install).

    Thus I could recommend only QuadraNet or ColoHouse. Quadra will depend on you dealing this with Chris directly (he might or might not allow it, depending on your terms and upront payment of all hard costs); ColoHouse will depend on Ricky's judgement and also on their availability: they are almost full on their current floorplan - the other is still being built - and thus the space is getting rare inside there, so they are not going to sell for monthly customers if they can get someone to sign for 12-24 months instead, and at this point I wonder if they are not doing some kind of reserve/holding up on cabinets until they have stage 2 ready. With ColoHouse make sure to get Internap as the bundled bandwidth.

    If you are expecting $0 setup and no 12-month contracts; then forget it. Not going to happen.

    Our two concentrated areas are Costa Rica and Guatemala. Your advice here would be most appreciated. Thank you for the excellent reply to my questions.[/B]
    That's on the "Caribbean" ring, when you mention it to local networking people. SA is mostly Brazil or then Argentina/Chile/Peru.

  14. #14
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    Quote Originally Posted by @dck View Post
    Thanks. Good fit, they have cogent but they are in Jacksonville. I hear most of the dark fiber to Central America comes into Miami Beach so I was hoping to get there for the best connection and future fiber opportunities to Central America.
    Actually GoRack is a good option to serve CA and SA countries with low latency as they backhaul to Atlanta, one of the 8 US interconnection regions.
    You will only find out how good a provider is when the going gets tough

  15. #15
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    If you want to reach South American it's important to select carrier(s) that have good connectivity to Telefonica as they have essentially a monopoly on connectivity into SA. The internet in most SA countries is govt controlled (the phone companies) and there are very few carriers.

  16. #16
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    Quote Originally Posted by RyanD View Post
    If you want to reach South American it's important to select carrier(s) that have good connectivity to Telefonica as they have essentially a monopoly on connectivity into SA. The internet in most SA countries is govt controlled (the phone companies) and there are very few carriers.
    Not really true. Telefonica is important, a major stakeholder, but not the dominant or monopolistic at all (or anymore).

  17. #17
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    Quote Originally Posted by dotHostel View Post
    Actually GoRack is a good option to serve CA and SA countries with low latency as they backhaul to Atlanta, one of the 8 US interconnection regions.
    I'm a GoRACK customer and don't recall any first tier connectivity to Cogent. Perhaps it's reachable via their nLAYER blend? The primary routes GoRACK have are Level3, TW Telecom, and nLAYER. I have a pretty decent amount of Asia Pacific traffic and I find that it's almost always heading out over TW Telecom -- and very snappy to boot. I don't know about Caribbean or South American destinations though.

    The good part is, they're inexpensive to get a starter account set up with and test the routes and speeds yourself. If you'd like some traces or ping tests, feel free to give me some IPs and I'll hook you up. (Best do that by PM though.)

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  18. #18
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    gblx/l3!
    I´ve asked a buddy of mine and he made tests inside gblx/l3 dc in Argentina to Miami.

    and ofc also used the miami LG

  19. #19
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    cresci is correct. Its true that Telefonica connects most countries, except Brazil which has more diversity but on real life Telefonica sucks big time.

    Level 3 will provide you far better connectivity and latency. Why do you think Google doesn't use Telefonica either for their connectivity?

    Well, I can just point one example. I had some servers in Softlayer before they had peering with Telefonica years ago. Most traffic from South America was coming via Level 3.

    Then Softlayer switched to Telefonica, latency would peak very high on some specific times of the day but here comes the worst part. 3 or 4 times a month connectivity to South America was completely lost. Packet loss very intensive.

    I called some people there and they confirmed they could not access the machines either. Softlayer confirmed every time this was a problem with Telefonica. So I set up a monitoring station there. And indeed, the tracert back and forth showed Telefonica problems. Not to mention the very unstable latency. High latency was a normal issue each day, but there was complete packed loss from some countries for a few minutes, specially at night.

    So Softlayer said they would not give so much weight to Telefonica anymore based on this and mix them again with Level 3. But they still use it for most of the traffic from Latin America. The issues continued for 3 months. The cuts where highly undetectable, Softlayer did not detected them either, but they confirmed them once tracert and some data was send, because the traffic was cut from some specific countries only like Argentina, Uruguay, Paraguay, Bolivia, Peru, etc. Others could still access them and the packet loss was from 2 minutes to even 15 minutes.

    So I moved this servers to another provider that did not had Telefonica in their mix, and only had Level 3 and all problems where solved.

    My point is that Telefonica sucks and big time. They always have congestion problems.

    Now there is a big myth about something. Miami is the best place for most Latin America countries, true, but not all of them. Examples are Chile and Peru and Mexico they actually can connect via the West Coast, some countries next to Mexico will pass traffic via them and connect directly to Dallas. But yes, most of the traffic will hub via Miami or even a little bit more north.

    Once thing people have to realize is that Miami is expensive. Servers and colo is way more expensive then in some other markets, because usually they use their DCs for Telecoms, and hosting is not something that pays to much money to pay some of this carriers. Bandwidth will be more expensive and so will space at leas if you compare them to Dallas.
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  20. #20
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    Quote Originally Posted by nibb View Post
    Its true that Telefonica connects most countries, except Brazil.
    Telefonica has millions of broadband (aDSL,cable,fiber) customers in Sao Paulo, an important state in Brazil. There is also Vivo (mobile brand of Telefonica Group in Brazil) which provides services to dozens of millions Brazilian users.

    In Brazil alone, Telefonica is investing $15 billion through 2014 to modernize and expand networks.
    Last edited by dotHostel; 02-07-2012 at 01:00 PM.
    You will only find out how good a provider is when the going gets tough

  21. #21
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    Quote Originally Posted by dotHostel View Post
    Telefonica has millions of broadband (aDSL,cable,fiber) customers in Sao Paulo, an important state in Brazil. There is also Vivo (mobile brand of Telefonica Group in Brazil) which provides services to dozens of millions Brazilian users.

    In Brazil alone, Telefonica is investing $15 billion through 2014 to modernize and expand networks.
    Thats not what I tried to say. What I mean is that some countries are only connected to the international backbone via Telefonica. Brazil of course also has Telefonica, but not only Telefonica. They also have other carriers connected to the international backbone. Thats what I meant with diversity.
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  22. #22
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    Quote Originally Posted by nibb View Post
    Once thing people have to realize is that Miami is expensive. Servers and colo is way more expensive then in some other markets, because usually they use their DCs for Telecoms, and hosting is not something that pays to much money to pay some of this carriers. Bandwidth will be more expensive and so will space at leas if you compare them to Dallas.
    You're correct about the telecom part; but in fact Miami colo pricing is usually lower than average. Power there is around $12/amp and a 2.4kW cabinet will be around $300-500 extra (put it as $100/kW plus cabinet purchase price diluted).
    Bandwidth is not a problem, but the monopolies of transport to get into Terremark (and terremark's cross-connect pricing) will be the ones to put the knife on your back.

  23. #23
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    Quote Originally Posted by dotHostel View Post
    In Brazil alone, Telefonica is investing $15 billion through 2014 to modernize and expand networks.
    This is an understatement. Their investment will be to put decent equipment and probably already under their current needs, don't even think on "for future needs". So far what they got installed is old crap that can't even handle kpps-magnitude attacks.

  24. #24

    thank you

    your responses so far have been EXCELLENT, thank you.

    If you have any company names you want to drop in Miami, FL. I will check them out (on top of the ones already mentioned).

  25. #25
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    Quote Originally Posted by cresci View Post
    This is an understatement. Their investment will be to put decent equipment and probably already under their current needs, don't even think on "for future needs". So far what they got installed is old crap that can't even handle kpps-magnitude attacks.
    I think this is not important. IMO what matters is the Telefonica group has a solid position in the region and someone planning to deliver the best experience to LATAM audience can't ignore Telefonica dominance.

    Telefónica LATAM has access to 24 million telephony customers, 70 million Internet customers and 140 million mobile phone customers - making Telefónica LATAM a trusted brand and front of mind with customers.
    Through the region there are mobile and fixed Internet services and the portals are consistently rated in the top 3 rankings for LATAM region, contributing to Terra's global ranking position of 31 (Nielson) for unique users.
    You will only find out how good a provider is when the going gets tough

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