For nearly a week now, I've been sending DMCA's to both Leaseweb and their customer.

Their customer simply ignores me (no surprise), but seeing that Leaseweb is a fairly reputable host, I would expect that they take copyright infringement more seriously than they do.


Response from Leaseweb:
Dear sir/madam,
In response to your complaint I inform you.

Thanks for contacting LeaseWeb. LeaseWeb has a policy banning illegal
distribution of copyrighted material.
In order to process copyright infringement claims, please ensure you
claim adheres to the Dutch Notice and Takedown Code of Conduct. This
means you have to first contact the infringing website, only if they do
not reply or their reply is unsatisfactory you can escalate to the
hosting provider. Please include a copy of your communication(s) with
the website when you file your claim again.
Failure to adhere to the Dutch Notice and Takedown Code of Conduct will
mean that we will request you to first contact the infringing website.
This will result in a considerable delay in processing your complaint.
As you have not indicated or proved you have tried to contact the
website please follow the procedure as described above, please allow 5
working days for a response from the website. If you have not received a
response after 5 days you can contact us again. Please provide proof you
contacted or tried to contact the website so we can process your claim
expeditiously.

If you have already done all the above, then please respond to this
message, so your ticket will open again, and you claim can be progressed.

Kind regards,

Lesley Koomen
Leaseweb - Security
Of course, I respond to the message explaining I've already went down that road.
I never hear back from Leaseweb.

I re-filed the DMCA with a CC to Leaseweb and their customer - Leaseweb responds with the same exact message!

I am aware DMCA is a US law & overseas hosts are not required to comply.
However, hosts in China, Russia and Brazil have took action almost instantaneously; China and Russia aren't exactly known for complying with copyright issues.

My next route is to file DMCA's with Google, Bing etc on the offending URLs. I imagine doing so could potentially taint Leaseweb's IP pool. Sucks for their legit customers..