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  1. #16
    Join Date
    Feb 2010
    Location
    Hong Kong
    Posts
    106
    but 2co payout term is good

  2. #17
    Join Date
    May 2011
    Location
    New York, USA
    Posts
    3,585
    These are not chargebacks. What op said, some one placed order, did not pass 2co fraud check so the payment didnot went through, but 2co still charged the provider with the fees and are not willing to refund. Hows that fare? Your compitator can make you bankrupt like that. Note: Op never received the payment but was charged with the fee.

  3. #18
    Join Date
    Feb 2010
    Location
    Hong Kong
    Posts
    106
    we using 2co for nearly 3yrs and did not relise that 2co got such a policy. usualy this only happen when customer do a cc chargeback then 2co will deduct the amount and the chargeback fee.

    Did you ask 2co what was the charge for? 2CO transaction fee is 5.5% of the transaction total, plus $0.45 for each transaction. if being charge for processing fee only should not be $40

  4. #19
    Join Date
    Jun 2005
    Posts
    3,116
    What? No way. That must be the charge back. 2CO doesn't charge you a processing fee if the order is refunded or is fraud. Not last time I checked.

    Also, 5.5% + 0.45 cents from 400$ would be 22.45$ not 40$.

    So no, that cannot be the processing fee, It seems its the charge back fee.

    2CO will not charge a processing fee if the order was not approved. Im 100% sure about that. You should contact them because its not right.

    Even if they did charge orders that where not approved it should be 45 cents only, the processing fee, because if they did not took any money from the customer card they cannot charge the 5.5% fee over it. Basically if they mark an order as fraud, no money is taken from the card at all.
    Last edited by nibb; 01-28-2012 at 02:29 AM.
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  5. #20
    Join Date
    Oct 2007
    Posts
    3,990
    Quote Originally Posted by nibb View Post
    .....2CO doesn't charge you a processing fee if the order is refunded......
    Not true:-
    http://www.webhostingtalk.com/showpo...8&postcount=14

    They will not refund the transaction fee even if you refunded the payment.
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  6. #21
    Join Date
    May 2011
    Location
    New York, USA
    Posts
    3,585
    You know what, I am going to call em tonight and if that is true and 2co do not refund the fee for refunds, I will stop using it

  7. #22
    Join Date
    May 2011
    Location
    New York, USA
    Posts
    3,585
    Edit: multi post.
    Last edited by SeriesN; 01-28-2012 at 02:43 AM.

  8. #23
    Join Date
    May 2011
    Location
    New York, USA
    Posts
    3,585
    Just found this online might explain op's fee.http://desktopserver.com/2checkout-f...n-they-let-on/

  9. #24
    Join Date
    Dec 2010
    Location
    India
    Posts
    55
    As far as i know 2checkout is the best online payment gateway and they should never charge a processing fee if the order was not approved.

  10. #25
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,846
    Something doesn't seem right here... we get the odd charge back and never once were we billed a fee in addition to the money charged back?
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  11. #26
    Join Date
    Sep 2011
    Location
    USA
    Posts
    61
    Seems that there is alot of confusion on this whole 2co thing. Maybe we should know what is truly entitled.

  12. #27
    Join Date
    Dec 2007
    Location
    Indianapolis, Indiana USA
    Posts
    15,257
    Quote Originally Posted by spencerocks View Post
    Maybe we should know what is truly entitled.
    Maybe I'm being dense, but this makes no sense.

  13. #28
    Join Date
    Feb 2010
    Location
    Hong Kong
    Posts
    106
    but i don't think 2CO charge a fee to the customer for close transaction

  14. #29
    Join Date
    Oct 2007
    Posts
    3,990
    Quote Originally Posted by Patrick View Post
    Something doesn't seem right here... we get the odd charge back and never once were we billed a fee in addition to the money charged back?
    AFAIK there is a $15.00 one-time fee for any chargebacks.
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  15. #30
    Join Date
    Feb 2005
    Location
    Toronto, Canada
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    4,429
    Quote Originally Posted by Patrick View Post
    Something doesn't seem right here... we get the odd charge back and never once were we billed a fee in addition to the money charged back?
    Maybe you are just lucky.. they are always fees involved in charge backs.
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