These are not chargebacks. What op said, some one placed order, did not pass 2co fraud check so the payment didnot went through, but 2co still charged the provider with the fees and are not willing to refund. Hows that fare? Your compitator can make you bankrupt like that. Note: Op never received the payment but was charged with the fee.
What? No way. That must be the charge back. 2CO doesn't charge you a processing fee if the order is refunded or is fraud. Not last time I checked.
Also, 5.5% + 0.45 cents from 400$ would be 22.45$ not 40$.
So no, that cannot be the processing fee, It seems its the charge back fee.
2CO will not charge a processing fee if the order was not approved. Im 100% sure about that. You should contact them because its not right.
Even if they did charge orders that where not approved it should be 45 cents only, the processing fee, because if they did not took any money from the customer card they cannot charge the 5.5% fee over it. Basically if they mark an order as fraud, no money is taken from the card at all.
Something doesn't seem right here... we get the odd charge back and never once were we billed a fee in addition to the money charged back?
Maybe you are just lucky.. they are always fees involved in charge backs.
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