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  1. #1

    Angry 2012 My Review of JustHost

    My Review of JustHost **Recent** 2012

    Apologise for the long rant but I'm really pissed off as all my 2 years hard work has gone down the drain.

    I've been JustHost customer for almost 2 years and besides hosting 1 official website and 20 subdomains, I was working on a major Joomla installtion, customizing it for almost a year and was going to release it this month, and BOOM ! i go to my website and see a blank page.

    I talk to the Live Chat agent and all he says is "I dont know, I dont know how long it will take to be back up." I then disconnect and talk to another agent after a while and he says "I cant tell you when your site will be back up. We are running CHKDSK on our server. Thats all i know." and then keeps repeating some pre-defined message : Contact JustHost xxx-xxx-xxxx for more info etc etc.

    I email them and the admin instead of telling me what happened says "Sorry we only have your database backed up and nothing else" and gives me a link to the terms and conditions page.
    I asked them to tell me what happened on their side and how can everything in my account just vanish and they don't say but just keep talking about the local backup I must have had according to their terms etc.

    This happened around Jan 4th 2012 and its been over 10 days and still nothing. My google rankings have dropped from the first page. A lot of money I had spent on SEO, backlinks etc are all being wasted. Most importantly I had read a lot of help and technical documents to customize joomla and edit a large theme....Which i'm not sure I can do it again if i had to start from scratch again.


    Long story short: JustHost does not act/feel responsible at all for your data loss due to THEIR fault instead just refers you to their TERMS and Conditions page essentially saying "Go f**k yourself, we dont care"

    ---STAY AWAY FROM JUSTHOST. VERY UNPROFESSIONAL AND UNCARING--

    Last edited by john7778; 01-15-2012 at 09:48 PM. Reason: typo

  2. #2
    i am sorry for you. mabye just wait a little more.
    If you can get the back up it would be great.
    But if you did so much work why you did not backuped your website yourself?
    I am backuping every my website 1 time a month.

  3. #3
    Join Date
    Oct 2011
    Location
    In a server room
    Posts
    306
    I am sorry that this has happen to you. In the future I always recommend making local backups every week to make sure all data is backed up and secured.

  4. #4
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,858
    Sounds like they had a drive failure. This is why its always important to go with providers who use some type Raid configuration (to protect your data in-case a drive fails). Its also important to always keep your own back-ups and most importantly stay on top of your account size (almost every web host excludes usernames from the back-up process once they have reached a certain size). Personally I think web hosts should always notify their customers once an account has been excluded from its back-up process (it would definitely avoid this type of frustration from their customers). Anyway, sorry to hear you are going through this, data loss is probably the most frustrating aspect of this industry.
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  5. #5
    Thanks for the replies guys. Feels good knowing atleast someone heard my story.

    Quote Originally Posted by Some1StoleMyName View Post
    i am sorry for you. mabye just wait a little more.
    If you can get the back up it would be great.
    But if you did so much work why you did not backuped your website yourself?
    I am backuping every my website 1 time a month.
    Alas, the admin says he has no back-ups other than the database files which is of no use to me. They just gave me some cancellation form with a pro-rated refund. I did use Akeeba back up and had it stored in a folder on the host itself. It took many days to backup and would have taken too long to download. I was thinking of getting it before this happened.

    Quote Originally Posted by hostrangers View Post
    I am sorry that this has happen to you. In the future I always recommend making local backups every week to make sure all data is backed up and secured.
    Yeah, when you're not a pro like me, you feel all these companies are bulletproof and feel secure knowing its in good hands until something like this happens

    Quote Originally Posted by FernGullyGraphics View Post
    Sounds like they had a drive failure. This is why its always important to go with providers who use some type Raid configuration (to protect your data in-case a drive fails). Its also important to always keep your own back-ups and most importantly stay on top of your account size (almost every web host excludes usernames from the back-up process once they have reached a certain size). Personally I think web hosts should always notify their customers once an account has been excluded from its back-up process (it would definitely avoid this type of frustration from their customers). Anyway, sorry to hear you are going through this, data loss is probably the most frustrating aspect of this industry.
    I'll keep that in mind (RAID). Thanks for your reply. They did mention something about exceeding inodes but according to the terms and conditions page I was well within the limits. I ask the admin again about it but he avoids the question. I also noticed slow loading times of late(leading to high bounce rates of visitors) due to overcrowding of websites on the server. I had once asked them to move me to a different server but it never went anywhere.
    Last edited by john7778; 01-15-2012 at 10:33 PM.

  6. #6
    Join Date
    Jun 2003
    Location
    Oklahoma City, OK
    Posts
    2,116
    It is too bad they did not have a backup I am not going to beat you up about having your own backups.

  7. #7
    Quote Originally Posted by ezbnc View Post
    It is too bad they did not have a backup I am not going to beat you up about having your own backups.
    thank you very much.

  8. #8
    Join Date
    Jun 2005
    Posts
    3,455
    First let me tell you im really sorry for what happen but most host say in their TOS you (the client) are the only responsible for the data, and to have your own backups, I understand you where aware for this when you signed up with JustHost, so you accepted this in their terms of the services and you knew this could happen.

    On the other side, if you go with a cheap unlimited hosts you can expect this things happening. If you consider your websites, data and work to be of some value you would choose a real host with limited resources, one which also uses RAID drives and makes backup of your data, pay cheap and expect a cheap service, just my advice for the future.

    For the price of JustHost and for what they offer people cannot really complain.

    I actually thought JustHost was one of the hosting companies that indeed had backup of their servers, it seems this was not the case in your situation.

  9. #9
    Join Date
    Oct 2008
    Location
    Singapore
    Posts
    4,685
    Like others have already mentioned, always maintain backup of your data. Never ever trust your host's backups. Secondly, look for a host that actually maintains healthy backups of your data. JustHost doesn't have a good reputation to begin with...

  10. #10
    Quote Originally Posted by nibb View Post
    First let me tell you im really sorry for what happen but most host say in their TOS you (the client) are the only responsible for the data, and to have your own backups, I understand you where aware for this when you signed up with JustHost, so you accepted this in their terms of the services and you knew this could happen.

    On the other side, if you go with a cheap unlimited hosts you can expect this things happening. If you consider your websites, data and work to be of some value you would choose a real host with limited resources, one which also uses RAID drives and makes backup of your data, pay cheap and expect a cheap service, just my advice for the future.

    For the price of JustHost and for what they offer people cannot really complain.

    I actually thought JustHost was one of the hosting companies that indeed had backup of their servers, it seems this was not the case in your situation.
    I did read the TOS but only paid attention to the fine print about the "unlimited" part and since i dont know much about RAID, server architecture and what it does i just forgot about it. It's like the doctor screws up and asks the patient to go through the medical dictionary.
    The thing that pissed me off the most was their apparently nonchalant, careless replies hiding behind their TOS instead of trying to help or show some concern like any good business would.
    I read good things about WiredTree on this forum a couple of years ago, any idea how it is now? I just checked and it does mention RAID in their VPS plans. Any firsthand experience?
    JustHost does have backup but they dont tell you exactly when they stop taking back up or the max size limit. They also mention in their TOS theyre not responsible NO MATTER WHAT happens. So that pretty much covers it all

  11. #11
    this is what you get for unlimited plans.

  12. #12
    Quote Originally Posted by JFSG View Post
    Like others have already mentioned, always maintain backup of your data. Never ever trust your host's backups. Secondly, look for a host that actually maintains healthy backups of your data. JustHost doesn't have a good reputation to begin with...
    I was with BlueHost 5 years ago where I had no complaints. I switched to JustHost to try it out after my sub expired at BH.
    I guess when it comes to very valuble data, the only person you have to trust is yourself as only you can know its worth.

  13. #13
    Quote Originally Posted by xuannie View Post
    this is what you get for unlimited plans.
    Thank you xuannie for that helpful post.

  14. #14
    Join Date
    Feb 2006
    Location
    Kepler 62f
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    16,699
    Quote Originally Posted by john7778 View Post
    their TERMS and Conditions page essentially saying "Go f**k yourself, we dont care"
    That's how most ToS/AUP are written at the megahosts (EIG, 1&1, Godaddy, several others). I've discussed this in depth at WHT and other sites, translating what some of the legalese actually means. Or in some cases, what it doesn't mean. Many of them use the ToS as a hiding place to contradict the marketed specs on hosting plans. Some define what your rights are not, as opposed to what your rights are. It's just arrogance mixed with stupidity. A number of ToS even have gibberish that is unenforceable malarkey.

    You would do best to find a host that has written a simple ToS, and has plans that have set/defined limits.

    All of that aside, you do need to keep your own backups.
    || Need a good host?
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  15. #15
    Quote Originally Posted by kpmedia View Post
    That's how most ToS/AUP are written at the megahosts (EIG, 1&1, Godaddy, several others). I've discussed this in depth at WHT and other sites, translating what some of the legalese actually means. Or in some cases, what it doesn't mean. Many of them use the ToS as a hiding place to contradict the marketed specs on hosting plans. Some define what your rights are not, as opposed to what your rights are. It's just arrogance mixed with stupidity. A number of ToS even have gibberish that is unenforceable malarkey.

    You would do best to find a host that has written a simple ToS, and has plans that have set/defined limits.

    All of that aside, you do need to keep your own backups.
    thanks and yessir' ! switched over to a new (and better hopefully) host today.

  16. #16
    Justhost is now owned by EIG (Endurance International Group) which does not have a notoriously favorable track record in the hosting industry.

    And BTW EIG also owns Bluehost.

    John7778, I wish you the best with your new host. Please come back and give a review of your new host in a few months.


  17. #17
    Join Date
    Feb 2006
    Location
    Kepler 62f
    Posts
    16,699
    It's getting hard to keep track of which hosts EIG has screwed up. Ugh.
    || Need a good host?
    || See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
    ||

  18. #18
    I don't know that you can hold them entirely responsible if you didn't take your own backups. I don't know many hosting providers that guarantee their backups. Most take backups simply to make their own lives easier in the event of failure. The customer should always be responsible for their own backup schedules unless paying for a guaranteed service.

  19. #19
    Join Date
    Dec 2011
    Posts
    625
    this is an epic, probably a saddest part.
    But your latest reply, sound like you have successfully move over to a new host. Great and good luck, shall u update us with the review in the future?
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  20. #20
    Join Date
    Aug 2005
    Location
    USA
    Posts
    1,520
    Backup, and backup often. Even when you pay for backup services, nothing secures your data better than your own copy. You can never have too many backups.




    Backups.

  21. #21
    IF you are using CPANEL there is a option call back up and inside you will get backup hole website. You can assign somebody or yourself to take a weekend backup from there and download it.

  22. #22
    Join Date
    Feb 2006
    Location
    Kepler 62f
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    Quote Originally Posted by Arenaphone View Post
    IF you are using CPANEL
    EIG hosts are vDeck, not cPanel.
    || Need a good host?
    || See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
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  23. #23

    vDeck Banckup

    Quote Originally Posted by kpmedia View Post
    EIG hosts are vDeck, not cPanel.
    Sorry for it. this is what i got online and i hope it will help for vdeck user though i never use it. Correct me if any information wrong
    There are two types of backups you can create from the vDeck control panel:

    Backup of all data files – this would be every file recursively in your /home directory (log into your vdeck > hostmanager > filemanager, you are now in the /home directory)
    Backup of databases – this would be a separate backup of each database


    Q. So now that I know a backup can be created by me, what now???

    A. The next step would be to log into the vDeck control panel > hostmanager > backups

    From the backups page you can select what type of backup to create… Let’s start with backing up the data files.

    The first selection on the backups page is to create a site backup. Simply enter your email address into the text box and click the backup button to the right of the text box. Depending on the size of you website and all of your data files, this may take a bit… I suggest a good stretch at this point.

    Once the backup has completed, you will receive an email notification and the backup will be placed in your filemanager’s /home directory with the name of <username>.tar.gz.

    *Note – replace <username> with your vdeck username.

    Now that this file is created, you can download the file from the server using an FTP client. I strongly suggest downloading this file. If your domain were to ever experience data loss, it wouldn’t make much sense to leave your backup copy on the server that is experiencing the data loss. Move the backup to your local machine at home.

  24. #24
    It is always good to do your own backup.

  25. #25
    Join Date
    Jun 2010
    Location
    UK, London
    Posts
    204

    Wink

    Well I had a right laugh with Justhost... I signed up, chose a domain name purchased many of the addons available such as Green Hosting, Dedicated IP, Directory Listing and when I went to cancel they offered me all the extra services of which I brought for free when I paid over £100.00 for them! Upon canceling I was told by there support team that I was unable to keep my domain name and use it elsewhere even though I had paid for it.

    Absolutely stupid web host.

    I have also heard that they suspend those websites which use just 20GB of there bandwidth allocation and the allocation stated on there homepage is "Unlimited"

    I would say to avoid them at all cost!

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