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  1. #1

    Wired Tree down [new issue]

    I am currently having problems connecting, to Grove too.

    Servers are responsive to ping and simple HTML websites load fine, but cannot reach websites utilizing databases, including cPanel.

    Will be reporting in Grove as soon as I can get in...

  2. #2
    wiredtree.com is loading very slowly and I cannot go to any of my sites or login to grove

  3. #3
    I lied about the HTML websites, may have been cached on my browser. Cannot access. Email connections (IMAP) also down.

  4. #4
    We're also unable to connect to WT and our server is also unreachable .... we're on West Coast of US, btw .... if that helps.

  5. #5
    Join Date
    Apr 2003
    Posts
    908
    Same here, server down, all sites offline, can't access grove panel.

    http://www.downforeveryoneorjustme.c....wiredtree.com
    It's not just you! http://grove.wiredtree.com looks down from here.
    Been offline for about 15 minutes so far.

    Oddly enough I can access WHM, and it shows all services up.
    Last edited by PCplayground; 01-06-2012 at 09:07 PM.

  6. #6
    Join Date
    Sep 2005
    Location
    San Diego, California
    Posts
    865
    Seems like it might be a network issue -- I'm getting huge packet loss.

  7. #7
    Join Date
    Oct 2002
    Location
    Middle Dearth
    Posts
    21,320
    Split this to it's own thread from an older issue.

  8. #8
    Join Date
    May 2008
    Location
    EastLake, Michigan
    Posts
    3,130
    I don't appear to be able to access WiredTree at my location I pasted a Traceroute below.

    Last login: Sun Jan 1 02:44:41 on console
    h-174-39-182-105:~ christophermiller$ traceroute wiredtree.com
    traceroute to wiredtree.com (173.199.135.128), 64 hops max, 52 byte packets
    1 64.sub-66-174-160.myvzw.com (66.174.160.64) 146.427 ms 379.266 ms 239.312 ms
    2 h-75-116-227-36 (75.116.227.36) 579.578 ms 210.878 ms 488.798 ms
    3 h-75-116-227-51 (75.116.227.51) 223.633 ms 756.464 ms 180.944 ms
    4 h-75-116-227-2 (75.116.227.2) 269.385 ms 181.973 ms 244.194 ms
    5 209.97.111.139 (209.97.111.139) 257.542 ms 285.993 ms 226.516 ms
    6 209.97.111.143 (209.97.111.143) 335.366 ms 197.054 ms 251.429 ms
    7 so-7-1-1.edge6.chicago1.level3.net (4.71.242.21) 258.881 ms 222.745 ms 295.196 ms
    8 ae-31-51.ebr1.chicago1.level3.net (4.69.138.30) 284.760 ms
    ae-32-52.ebr2.chicago1.level3.net (4.69.138.62) 379.158 ms
    ae-31-51.ebr1.chicago1.level3.net (4.69.138.30) 214.748 ms
    9 ae-5-5.ebr2.chicago2.level3.net (4.69.140.194) 432.844 ms 260.677 ms
    ae-6-6.ebr1.chicago2.level3.net (4.69.140.190) 261.336 ms
    10 ae-2-52.edge4.chicago2.level3.net (4.69.138.167) 179.706 ms
    ae-1-51.edge4.chicago2.level3.net (4.69.138.135) 260.965 ms 259.630 ms
    11 * wiredtree.edge4.chicago2.level3.net (4.28.68.14) 203.300 ms 184.660 ms
    12 * * *
    13 * * *
    14 * * *
    15 173.199.135.128 (173.199.135.128) 229.620 ms 194.572 ms 189.133 ms
    h-174-39-182-105:~ christophermiller$

  9. #9
    Join Date
    Apr 2003
    Posts
    908
    Well, I just received a number of emails complaining about how slow things are running, and I haven't been able to access any of my sites. So sounds like there may be some network issues.

    However, I can browse WHM like it's nothing, there's no hangtime or anything abnormal... except the load averages are lower than I've ever seen.

  10. #10
    Wiredtree.com is reachable for us now, Grove and our server are not.

  11. #11
    Join Date
    Jun 2004
    Location
    Sunshine State
    Posts
    487
    Looks like the phones are overloaded as well, can't get through.

  12. #12
    Join Date
    Oct 2003
    Location
    Chicago, IL
    Posts
    653
    We are aware and are working on it. No need to call.

  13. #13
    Join Date
    Nov 2011
    Location
    New York
    Posts
    350
    not loading at all for me

  14. #14
    Quote Originally Posted by WiredTree Zac View Post
    We are aware and are working on it. No need to call.
    Please update us when the issue is resolved.

    Thanks!

  15. #15
    Join Date
    Jun 2004
    Location
    Sunshine State
    Posts
    487
    What if I was actually calling for another reason?

  16. #16
    Join Date
    Nov 2011
    Location
    New York
    Posts
    350
    Guess that you'll need to wait until this problem is solved. They all must be busy trying to fix this.

  17. #17
    I just got some "server up" alerts from Pingdom. I hope the network is on its way back.

  18. #18
    Join Date
    Apr 2003
    Posts
    908
    Almost seems like it's a problem related to port 80, if such a thing is possible. I've been able to receive emails through the server, access WHM, FTP, and SSH.

    The only thing I can't access is the actual websites.

  19. #19
    Join Date
    Nov 2011
    Location
    New York
    Posts
    350
    when was the last downtime of wiredtree and how much time it took them to get back?

  20. #20
    Join Date
    May 2008
    Location
    Montreal, Canada
    Posts
    954
    Some servers seem to be back online as we talk.

  21. #21
    Join Date
    Apr 2003
    Posts
    908
    Quote Originally Posted by imthebest View Post
    when was the last downtime of wiredtree and how much time it took them to get back?
    It seems like they usually come back online in an hour or so, but it all likely depends on what exactly the issue is. It's only been about 50 minutes so far.

    I was able to load one of my forums very briefly and surprisingly there's been a few posts made throughout all of this downtime.

  22. #22
    It's up and down. For me, it's affecting all ports. I have Pingdom monitoring IMAP as well and that was the first to go down.

  23. #23
    Mine is back up now. 43 minutes of downtime according to Pingdom.

    The longest downtime was 43m on 2012-01-06 17:56:36 (Mountain Time).

    Still a little bit slow though.

  24. #24
    Join Date
    Jun 2006
    Location
    India
    Posts
    334
    Mine is still down, can't access grove either.

  25. #25
    Join Date
    May 2008
    Location
    Montreal, Canada
    Posts
    954
    Quote Originally Posted by imthebest View Post
    when was the last downtime of wiredtree and how much time it took them to get back?
    Around the same period last years they got few downtime caused by DDoS hope it won't turn in 1 month of constant problem like last years and they have that fixed tonight.

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