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  1. #1

    Unhappy Asking for help: a JUSTHOST employee canceled my account before my term was due

    Hi,

    My problem is common perhaps, and a backup could have solved my issue,
    but this tale i have to tell for the records of those who would assume that paying for a host does guarantee you against their mistakes...


    Short story:
    I decided to transfer my site from JUSTHOST to a new host.
    a week before my subscription was due, i sent a ticket asking for help in the transfer, and IF THE REMAINING DAYS WERE ENOUGH.4 days went by with no answer, apparently i used the old justhost ticketing system (which surprisingly is still there but not in use!).and what do you know, on the 4th day, i receive an email stating that my account has been fully canceled!
    I ASKED NOT TO RENEW, BUT I DIDN'T ASK THEM TO CANCEL!
    i contacted them on the new ticketing system, they are trying to undo the canceling but are not willing to retreive my files since i was excluded from their daily backups.

    But the question is, can't i ask them to retreive my site from their regular server's backups?

    as for the long story,I feel too low to tell it now. But i will tell it upon request or when i have got my feet and site back up and running

    Regards
    PLease backup your site now....

    Stephanie

  2. #2
    Join Date
    Aug 2010
    Location
    Kuala Lumpur, Malasiya
    Posts
    1,608
    It is noted that most backup services are as of complimentary basis. Why was your website being excluded from their backups? Is it because you exceeded the size limit for a normal website?
    Shinjiru Technology Inc. No. 1 Offshore Web Hosting Provider since 1998
    Strongbolt Hosting, Private Email, VPS, Dedicated Servers and More.
    Malaysia, Singapore, Holland, Russia, Luxembourg, Bulgaria, Lithuania, Hong Kong
    Email: sales@shinjiru.com | Skype: Shinjiru121

  3. #3
    Join Date
    Jul 2010
    Location
    Singapore
    Posts
    726
    how could you be excluded from their daily backups?
    Looking for shared or reseller or VPS Hosting ?
    Try our service at https://www.sosys.net!
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  4. #4
    Hello, and thank you for both replies and interest.

    Yes, they allow backups for 50000 inode sites, while mine has 133984

    but their server failed once and they restored everything from scratch, i can't believe why they can't correct the mistake of their employee!

  5. #5
    Join Date
    Aug 2003
    Location
    Edinburgh/London
    Posts
    4,899
    Did they offer an explanation as to why they cancelled your account despite you requesting otherwise?

    Would be interesting to see what the response, if any, was.
    miniVPS - UK Based Value and Premium VPS Servers!
    Xavvo.com Innovative Hosting for Innovative People!

  6. #6
    Join Date
    Dec 2007
    Location
    Indianapolis, Indiana USA
    Posts
    15,176
    Did you make it clear in your discussion that you wanted to simply not renew and that you didn't want to cancel immediately? It would be best if you could copy & paste your message asking not to renew in here otherwise a lot of people will assume you worded the request poorly.
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
    For high-end shared accounts ideal for business, check out our Premium offerings!
    http://www.mddhosting.com/ - Providing Quality Services since 2007

  7. #7
    Join Date
    Feb 2008
    Posts
    335
    If you told them that you were not interested in renew, the service would be canceled in the expiration date.

    Why haven't you done any backup by yourself?
    WebTuga Hosting - Portuguese Shared, Virtual and Dedicated Web Hosting
    CloudFire WebHosting - European Low Cost Cloud WebHosting

  8. #8
    This is really unfortunate, you should see about performing regular backups of your cpanel, as most hosting providers do not guarantee backups, unless they specially offer them as a service

  9. #9
    Join Date
    May 2008
    Location
    London
    Posts
    92
    Quote Originally Posted by Shinjiru Technology View Post
    It is noted that most backup services are as of complimentary basis. Why was your website being excluded from their backups? Is it because you exceeded the size limit for a normal website?
    That is true, it is of a complimentary basis unless you're specifically paying for it. Otherwise you're right.

    I
    ByteHouse UK Web Hosting

    UK VPS Hosting | UK Dedicated Hosting | UK Managed Hosting | UK Online Backup

  10. #10
    Join Date
    Aug 2010
    Location
    Kuala Lumpur, Malasiya
    Posts
    1,608
    Quote Originally Posted by ByteHouse View Post
    That is true, it is of a complimentary basis unless you're specifically paying for it. Otherwise you're right.
    At least in the extent of JustHost's policy. And exceeding inode count means they have every rights to remove from the backup. Therefore, I think the person should clarify ahead on why his account was cancelled.
    Shinjiru Technology Inc. No. 1 Offshore Web Hosting Provider since 1998
    Strongbolt Hosting, Private Email, VPS, Dedicated Servers and More.
    Malaysia, Singapore, Holland, Russia, Luxembourg, Bulgaria, Lithuania, Hong Kong
    Email: sales@shinjiru.com | Skype: Shinjiru121

  11. #11
    Join Date
    Aug 2007
    Location
    Lincoln Park, Michigan
    Posts
    213
    ...and I was thinking of using them for reseller hosting. Whew, glad I didn't.

  12. #12
    Join Date
    Dec 2007
    Location
    Indianapolis, Indiana USA
    Posts
    15,176
    I wonder if the OP is going to come back and address some of the questions that have been posed in this thread...
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
    For high-end shared accounts ideal for business, check out our Premium offerings!
    http://www.mddhosting.com/ - Providing Quality Services since 2007

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