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Subhosting VPS : Already paid but still suspended

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  #1  
Old 12-30-2011, 06:20 AM
Risan Risan is offline
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Join Date: Jul 2009
Posts: 24
Angry

Subhosting VPS : Already paid but still suspended


Hi,

I already paid the overdue invoice but my vps still suspended.
I already sent a ticket but still no progress.

Please anyone from Subhosting answer my question and bring my server back online.

Thank you



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  #2  
Old 12-30-2011, 06:53 AM
PlotHost-Max PlotHost-Max is offline
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Maybe you should wait a little. When did you pay the invoice ?

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  #3  
Old 12-30-2011, 06:53 AM
rds100 rds100 is offline
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Why were you suspended in the first place - for non-payment of for other reason?

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  #4  
Old 12-30-2011, 06:54 AM
Risan Risan is offline
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Join Date: Jul 2009
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more than 1.5 hours. Before, they asked to paid immediately and update them.

  #5  
Old 12-30-2011, 06:57 AM
Risan Risan is offline
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Join Date: Jul 2009
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It just about late payment. No other reason.

  #6  
Old 12-30-2011, 06:58 AM
rds100 rds100 is offline
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So maybe it must be reactivated by someone from their billing department then. Considering that it is now still night in the USA, i guess you will have to wait a few more hours until someone from their billing deparment takes care of your problem.

  #7  
Old 12-30-2011, 07:05 AM
Risan Risan is offline
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Join Date: Jul 2009
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But they never mention about that. As a good company, they must give appropriate answer instead of asking me to wait for no limit. They give me no update.

  #8  
Old 12-30-2011, 07:08 AM
rds100 rds100 is offline
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Location: Varna, Bulgaria
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First of all, i don't see them advertising in this forum, so i doubt any of their staff will read your posts here and will reply to you. So posting your complaints here can't help you at all.
Second, as a good customer you should pay your bills on time and then you will not have such problems.

  #9  
Old 12-30-2011, 07:17 AM
Risan Risan is offline
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Join Date: Jul 2009
Posts: 24
As a good company they should give me a warning before suspension. I always pay my bill when their invoice sent to me. But for this case, I did not receive their invoice. Suddenly my vps was suspended. I check to my account and found that they asked me to pay and update theme immediately. But after I pay, the give me no update.

As a professional company, when they asked me to pay and update immediately, they must also take action immediately after I pay and answer their request.

Thanks for your advice.

  #10  
Old 12-30-2011, 08:36 AM
V7Host V7Host is offline
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Join Date: Jul 2011
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Posts: 862
Their TOS:

Quote:
Subhosting may suspend the service without notice if payment for the service is overdue.
Have you checked your spam folder for the invoice?

Their billing department is unlikely to open at this time so you will prob have to wait a few more hours.

  #11  
Old 12-30-2011, 08:51 AM
Flapadar Flapadar is offline
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Join Date: Jun 2011
Location: Aberdeen
Posts: 2,373
Quote:
Originally Posted by Risan View Post
As a good company they should give me a warning before suspension. I always pay my bill when their invoice sent to me. But for this case, I did not receive their invoice. Suddenly my vps was suspended. I check to my account and found that they asked me to pay and update theme immediately. But after I pay, the give me no update.

As a professional company, when they asked me to pay and update immediately, they must also take action immediately after I pay and answer their request.

Thanks for your advice.
How can they take action immediately if they are asleep?

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