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  1. #61
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,666
    Lanfr: You submitted a ticket providing the SSL a few hours ago then bumped it an hour later, sending it back to the bottom of the queue.

    If we're dealing with high ticket volumes it'll only add further delay.
    EZPZ Hosting - Dependable and Affordable UK and US Web Hosting
    LiteSpeed Powered cPanel Shared with R1Soft and Softaculous | Budget VPS, Managed VPS and Dedicated | Shoutcast
    Reseller Hosting Specialists | WHMCS-Based End User Support | Unlimited SSLs | CloudFlare
    99.9% Uptime Guarantee | 24/7 Support | 30 Day Money Back Guarantee |
      0 Not allowed!

  2. #62
    Join Date
    Dec 2010
    Location
    Italy
    Posts
    327
    Dan, I'm sure it's not your fault, I followed Jamie.

    I opened this ticket for SSL with Dedicated IP yesterday morning at 11.26

    check
    Ticket # 922953

    Today I opened a new ticket:

    check
    Ticket # 248913

    because the problem was not solved.

    My client was 8 hours without a website, this is not possible.
    This evening, the site is back up, but the SSL certificate was not working.
      0 Not allowed!

  3. #63
    I've never used EZPZ, but have always heard good things about their hosting and support.

    I however had the misfortune of using Softlayer before, well, was actually forced to after the buy-out of The Planet, and that was one of the reasons why we looked for a new network partner that was actually professional and used new equipment. SL installed 4 servers for us one day, 3 had to have drives replaced within 5 hours.
    UKDirectHost: Dedicated Servers in the UK, USA, Germany, France and Netherlands.
    Cheap Dedicated Servers | PEER 1 Partner
    Payment Methods: Credit/Debit Cards, 2Checkout, UK Bank Transfers, Moneybookers.
    FraudRecord, a collaborative effort to keep track of bad clients. Protects you from known spammers and fraud.
      0 Not allowed!

  4. #64
    Join Date
    May 2002
    Posts
    1,037
    Overall EZPZ is a very good host and Dan will always try to help out. The last few months there were a few hickups, to bad about the large downtime of the server and the very old backups that got placed back. They only offered a month of free hosting for such a large issue. Despite that i still have trust in them.

    Only thing i think is less with EZPZ: response times on tickets are sometimes fast but sometimes very slow. They really should work on that.
    If you pay peanuts, you get monkeys.
      0 Not allowed!

  5. #65
    Join Date
    Dec 2010
    Location
    Italy
    Posts
    327
    However, even today, I have 2 VPS down for 5 hours, and still are not up.

    Every day, I really do not know what to say to my clients.

    Mine is not an attack against ezpz, also because Dan is a great guy, but there is always something that does not work.
      0 Not allowed!

  6. #66
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    According to one phtographer that presents himself as the utmost expert and the last word in hosting, the problems are due to offering Master Reseller plan. I for one believe Dan is competent enough to manage such a set up and knows more about it.
      0 Not allowed!

  7. #67
    Join Date
    Feb 2006
    Posts
    3,950
    Quote Originally Posted by Collabora View Post
    According to one phtographer that presents himself as the utmost expert and the last word in hosting
    WHMEasyBackup.com - Take Control Of Your Backups!
    Complete Backup Solution For WHM Reseller Accounts
    Download Trial
      0 Not allowed!

  8. #68
    Join Date
    Dec 2009
    Location
    Greece
    Posts
    801
    Hope that everything will be fixed soon,ezpz has a good reputation here.
      0 Not allowed!

  9. #69
    Join Date
    Aug 2011
    Posts
    382
    Well, I would like to chime in...I find the support very friendly but tbh, EZPZ is starting to go down in my books. Really people, stop arguing with those that have complaints!! Complaints only IMPROVE on customer service or weed out the bad providers!

    Seriously, the public doesn't come here to complain just for the sake of complaining!

    1. For the past few days, the server that I am on has been running very slow every morning. I opened a ticket and was told by Jamie that the backups were running. I asked why the backups were running so late in the morning and he said that they could not be held accountable if clients run backups from their side. to which I of course responded that 1 client should not bring the server down. To which Jamie then fessed up and said that it was the server backup running. so I asked why it was running in office hours and he said that the backup just ran over it's time. I then asked why it was happening so frequently and was never given a straight answer. I suggested that the backups should be run earlier to allow ample time for them to finish and was told that it would be taken under advisement but the backups start at 4am. This morning now AGAIN, the server was slow to which I was told that the backups have now been killed and my server has been bumped up to the top of the queue for upgrade. This after already being told on the 9th feb the following:
    The server is being built tomorrow and the migration will being at the start of next week.
    This was last week which has come and gone.

    2. In the past 2months, my server has been put on a blacklist twice to which it has been removed twice

    3. My Disk space in cPanel was being reported incorrectly and was reflecting that all my clients had unlimited disk space. After numerous calls from clients asking if I had changed my policies, I begged EZPZ for an answer to which I was told that cPanel was looking at it.

    4. Two accounts of mine just simply disappeared and the blame was put on me that my reseller account user was hacked but they couldn't prove it. If a hacker was that malicious, why only delete 2 accounts? Why not delete many more?? After me raising this concern, I was basically told to scan my PC to which I have 3 different scanners that run daily checking and cleaning my PC for anything that could cause a breach.

    On top of saying all of the above, I have to admit that I LOVE EZPZ! The support that I get from the staff is what I want! You can have crappy service but without great support, you are lost! so even after all my frustrations, I'm not going anywhere until it is REALLY evident that it's time to leave.

    Dan and his team do a great job no matter what complaints I have at this time! NO ONE!! and I mean NO ONE can account for hardware failures unless you really drag the hardware through your ass.

    Peace peeps! happy hosting....
      0 Not allowed!

  10. #70
    Join Date
    Apr 2009
    Location
    UK
    Posts
    819
    I thing there is a big problem with R1Soft backups. I have heard lots of other companies complaining about R1Soft and I believe that must be some alternative to it.

    I mean you either have something that it works or just bit it and get something else that does the job.
      0 Not allowed!

  11. #71
    Join Date
    May 2010
    Location
    Miami, FL (USA)
    Posts
    148
    Ive been a member for a while:
    http://i39.tinypic.com/f13kp.png
    So I think I can given a decent review....

    I have a reseller account and (2) VPS's with them:
    http://i42.tinypic.com/20zyctd.png

    Price: There prices are comparable with other competitors. There are other providers with lower prices but I and most people have no problem paying a little more for the below reason...

    Support: EZPZ provides top notch support. I have experience with alot of hosting providers but Ive NEVER seen tickets replied so fast.. Their support is second to none IMO... Dan, has helped me on so many occasions. I will gladly pay more than what other providers are charging for peace of mind.... I know for a fact when I submit a ticket, it will be dealt with swiftly!!!

    Downtime: I dont care who you host with... You will NEVER have 100% uptime. Ive had some down time but not long and it was dealt with asap.... A provider cannot be blamed for hardware failure... (Unless it happens all the time, and thats not the case here)

    Complaints: R1 backups were disabled for a while because of a conflicting issue but that was solved and now we have R1 backups. Being able to access them via cPanel ROCKS!!!!

    Advantage:
    The GREAT support, and FREE SSL's!!!!


    I love EZPZ. I sleep well at night and have the up-most confidence in Dan and EZPZ!!!! They have my vouch!!!
      0 Not allowed!

  12. #72
    Join Date
    Aug 2011
    Posts
    382
    Complaints: R1 backups were disabled for a while because of a conflicting issue but that was solved and now we have R1 backups. Being able to access them via cPanel ROCKS!!!!
    I have absolutely NO faith in R1Soft.

    When the server crashed last year, R1Soft did not deliver.

    Yesterday I was informed that we have NO up to date backups because of a crash on the R1soft Server.

    Today, the server had to be rebooted forcefully due to R1Soft backups hanging the machine.

    sigh....EZPZ!!! GET RID OF R1Soft already!
      0 Not allowed!

  13. #73
    r1soft is good except the delay in support..so what is the better alternative without investing more $$
      0 Not allowed!

  14. #74
    Join Date
    Sep 2007
    Posts
    158
    Quote Originally Posted by wolvyreen View Post
    I have absolutely NO faith in R1Soft.

    When the server crashed last year, R1Soft did not deliver.

    Yesterday I was informed that we have NO up to date backups because of a crash on the R1soft Server.

    Today, the server had to be rebooted forcefully due to R1Soft backups hanging the machine.

    sigh....EZPZ!!! GET RID OF R1Soft already!
    They did try an alternative solution however it was no good. I'm also pretty sure they also have a secondary backup solution should R1Soft fail.
    Regards
    Jacob
      0 Not allowed!

  15. #75
    Join Date
    Aug 2011
    Posts
    382
    Quote Originally Posted by AzaraT
    I'm also pretty sure they also have a secondary backup solution should R1Soft fail.
    That's just it....they don't!

    Not sure if you read this comment of mine
    Quote Originally Posted by AzaraT
    Yesterday I was informed that we have NO up to date backups because of a crash on the R1soft Server.
    I desperately needed a restore of one of my databases and they couldn't help me. I sat for 5hours fixing my data cause I had to manually go through everything. And I'm still not sure its all accurate now.

    Quote Originally Posted by calamine
    r1soft is good except the delay in support..so what is the better alternative without investing more $$
    If the solutions out there are not working, and the only option is to invest more money, then thats what must be done.
    My previous host never had these backup problems.....what are they doing different? Maybe spending more money? Don't know.....but something is different!
    Last edited by wolvyreen; 02-23-2012 at 04:39 PM.
      0 Not allowed!

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