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  1. #1
    Join Date
    Sep 2008
    Location
    Pakistan
    Posts
    19

    Server Down And the Next moment UP!.

    Hello,

    I just moved from Hybrid to Dedicated Server its Intel Xeon E1230 with 4GB Ram and 80GB Intel SSD (for mysql databases), CPanel/WHM.

    Well the issue is the migration process was fluent i mean everything was restored properly but after that the real headache started I am facing the issue which is extremely frustrating me.

    Well I am using 3rd party monitoring services, from yesterday I keep on receiving email that the server is down and right after minute or sometime few seconds 30-40secs another email arrives that the server is UP.

    I will not blame the monitoring services because I myself noticed this issue 10s of times, i mean the page looks like taking ages to load and during that time I receive emails from monitoring sites that the server is down, which proofs that the issue was not related to my internet connection or any other thing.

    I contacted my Server support but they are unable to resolve the issue.

    Please suggest me what should I do it really is getting worse.

    -Warm Regards.

  2. #2
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,831
    How is the server uptime being monitored - ping or website check?
    Patrick William | RACK911 Labs | Software Security Auditing
    400+ Vulnerabilities Found - Free Quote @ https://www.RACK911Labs.com

    www.HostingSecList.com - Security notices for the hosting community.

  3. #3
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    2,547
    Maybe install something like munin so you can get a better idea of what is going on.

    Is there any packet loss when the issues are occurring?
    cPanel, CloudLinux, Softaculous ℵ Off Site Backups, Redundant DNS

  4. #4
    Join Date
    Sep 2008
    Location
    Pakistan
    Posts
    19
    Here is the response from support:

    I am seeing some packet loss there too. Im going to escalate this to the network engineers to see if they can get in touch with whoever they can. Usually this sort of thing sorts itself out but they will at least be able to get intouch.
    now when I called them on phone they are saying network engineers are on holidays, strange kind of services my website visitors are facing great difficulties and hence hitting my business badly. I think I have done extremely wrong that I left Softlayer and I migrated to Wiredtree.

  5. #5
    Join Date
    Jun 2002
    Location
    Lima
    Posts
    1,222
    What is the IP of your VPS?

  6. #6
    Join Date
    Aug 2011
    Location
    India
    Posts
    283
    It looks like a network/firewall related issue. When you receive the next down alert, please perform a traceroute to check if any network related issues persists.
    Fred Bruner
    Business Analyst
    SupportSages.com- Bytes of Wisdom @ Work - Where guarantees and promises are made to keep!
    24/7 Support with 15 mins response time & no charge guarantees

  7. #7
    Join Date
    Sep 2008
    Location
    Pakistan
    Posts
    19
    Quote Originally Posted by ssfred View Post
    It looks like a network/firewall related issue. When you receive the next down alert, please perform a traceroute to check if any network related issues persists.
    firewall is disabled already, they are saying there is nothing wrong with network, an really understand all this

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