Results 1 to 22 of 22
  1. #1

    What does it take to create a teleconfence center?

    All,

    I've done my share of reading but the more I read the murkier it becomes. I'll greatly appreciate your advice on the following:

    I am looking to create a teleconfence center that would support 10 conferences max with around 20 people max calling in from the outside. Later I'll need to scale to 20-50 conferences with up to a 100 people calling in from the outside at the same time. Possibly an 800 number. What can you recommend provider- and infrastructure-wise? I'd like to spend wisely.

    TIA
    Last edited by looking4colo; 12-23-2011 at 10:17 PM.

  2. #2
    Join Date
    Nov 2006
    Location
    USA
    Posts
    1,204
    Do you need to host it in house?

    If not, phone.com has worked out very well for us and very affordable.

  3. #3
    Lane,

    Thanks for responding!

    Quote Originally Posted by leckley View Post
    Do you need to host it in house?

    Right now all options are on the table.


    Quote Originally Posted by leckley View Post
    If not, phone.com has worked out very well for us and very affordable.
    Well, they're asking 3c/min. Worst case scenario is 20 people talking non-stop. That's $864/day = 20*24*60*$0.03. That's a bit too much.

  4. #4
    Join Date
    Nov 2006
    Location
    USA
    Posts
    1,204
    Quote Originally Posted by looking4colo View Post
    Lane,

    Thanks for responding!




    Right now all options are on the table.




    Well, they're asking 3c/min. Worst case scenario is 20 people talking non-stop. That's $864/day = 20*24*60*$0.03. That's a bit too much.
    You should see what everyone else is charging

  5. #5
    Join Date
    Jun 2005
    Posts
    3,259
    Quote Originally Posted by looking4colo View Post
    Lane,

    Thanks for responding!




    Right now all options are on the table.




    Well, they're asking 3c/min. Worst case scenario is 20 people talking non-stop. That's $864/day = 20*24*60*$0.03. That's a bit too much.
    If you build your own its not going to cost allot cheaper the first year because you will the servers and then hire the channels with a VoIP provider, as well other equipments. On the long run it may be cheaper but if you need this in a hurry it would be cheaper, easier and faster to hire an external service.

    Unless you are willing to setup your own server, do the cabling, configuration, software installation, etc. Believe me, it can be a real pain and after spending a small fortune you will still need to hire the channels or trunking.

  6. #6
    Quote Originally Posted by nibb View Post
    If you build your own its not going to cost allot cheaper the first year because you will the servers and then hire the channels with a VoIP provider, as well other equipments. On the long run it may be cheaper but if you need this in a hurry it would be cheaper, easier and faster to hire an external service.

    Unless you are willing to setup your own server, do the cabling, configuration, software installation, etc. Believe me, it can be a real pain and after spending a small fortune you will still need to hire the channels or trunking.
    Thanks. Are you saying that having own infrastructure for the task above is going to cost $300K a year? For some reason I doubt it.

  7. #7
    Join Date
    Jun 2005
    Posts
    3,259
    Quote Originally Posted by looking4colo View Post
    Thanks. Are you saying that having own infrastructure for the task above is going to cost $300K a year? For some reason I doubt it.
    300K, no, not at all.

    I would say for that many callers, 3000$ to 7000$ depending on what you get, devices, software is expensive unless you go with Asterix but you could get an appliance for a decent price.

    This excludes recurrent prices like Internet, VoIP gateway, numbers, etc.

  8. #8
    Quote Originally Posted by nibb View Post
    300K, no, not at all.

    I would say for that many callers, 3000$ to 7000$ depending on what you get, devices, software is expensive unless you go with Asterix but you could get an appliance for a decent price.

    This excludes recurrent prices like Internet, VoIP gateway, numbers, etc.
    Nibb,

    Thanks! So, what so I need to make this happen, hardware- and services-wise? How would you approach it?

  9. In terms of the Asterisk software there are lots of hosted pbx providers out there who could meet your needs. If you are looking to host your own system Elastix provides out of the box conferencing.

  10. #10
    Join Date
    Nov 2011
    Location
    Waterloo
    Posts
    23
    we use Fibernetics, http://www.fibernetics.ca/pbx_features.html but its only available in Canada. Very cheap and any number of callers on the 800 dial in

  11. #11
    Quote Originally Posted by Canter View Post
    we use Fibernetics, http://www.fibernetics.ca/pbx_features.html but its only available in Canada. Very cheap and any number of callers on the 800 dial in
    Canter,

    Thanks, I'll check them out.

  12. #12
    Join Date
    Jun 2005
    Location
    Philippines
    Posts
    77
    Hi,

    Toll free origination is quite expensive than normal DID rate. At most your are looking at $ .015 per minute on toll free charge. There are lots of hosted asterisk providers that you use for conferencing feature, you just have to be careful with the timing though.

    If you have more questions, don't hesitate to ask. (I'm trying to give back at WHT community as this is where I got head start on what I am today)
    Core Incorporated. An Open Source Telephony Consulting Company. - Call Center Technology Consulting. VoIP wholesale, Hosted and Premise Based VICIDIAL Open Source Predictive Dialer, Open Source Telephony Consulting, Call Center Technology Consulting.
    -- Coming soon! --
    Pay as you go Voice Blast/Broadcast service! Only pay for the VoIP minutes you consumed.

  13. #13
    Quote Originally Posted by Edvalbuena View Post

    If you have more questions, don't hesitate to ask. (I'm trying to give back at WHT community as this is where I got head start on what I am today)
    I am still trying to figure out what I need infrastructure-wise to create a teleconference center. Is this a wrong forum?

    Looking4Colo

  14. #14
    Join Date
    Jun 2005
    Location
    Philippines
    Posts
    77
    Check out Elastix and Trixbox for Asterisk. They have conference feature built in. Elastix and Trixbox is an open source Asterisk installer that have a Browser based Admin configuration tool.

    Check out vitelity for 800 toll free numbers.
    Core Incorporated. An Open Source Telephony Consulting Company. - Call Center Technology Consulting. VoIP wholesale, Hosted and Premise Based VICIDIAL Open Source Predictive Dialer, Open Source Telephony Consulting, Call Center Technology Consulting.
    -- Coming soon! --
    Pay as you go Voice Blast/Broadcast service! Only pay for the VoIP minutes you consumed.

  15. #15
    Quote Originally Posted by Edvalbuena View Post
    Check out Elastix and Trixbox for Asterisk. They have conference feature built in. Elastix and Trixbox is an open source Asterisk installer that have a Browser based Admin configuration tool.
    OK. What else do I need? Sorry for all the questions, I am a noob.

  16. #16
    Join Date
    Jun 2005
    Location
    Philippines
    Posts
    77
    Here's a basic diagram on how to implement this.

    Dedicated Server -> Install Trixbox, Elastix -> Get TollFree number from a voip provider -> Configure Conference bridge on the web based admin tool -> Profit!
    Core Incorporated. An Open Source Telephony Consulting Company. - Call Center Technology Consulting. VoIP wholesale, Hosted and Premise Based VICIDIAL Open Source Predictive Dialer, Open Source Telephony Consulting, Call Center Technology Consulting.
    -- Coming soon! --
    Pay as you go Voice Blast/Broadcast service! Only pay for the VoIP minutes you consumed.

  17. #17
    Quote Originally Posted by Edvalbuena View Post
    Here's a basic diagram on how to implement this.

    Dedicated Server -> Install Trixbox, Elastix -> Get TollFree number from a voip provider -> Configure Conference bridge on the web based admin tool -> Profit!
    Let's put profit aside for a second. How many people can have a conference in this set up at the same time?

  18. #18
    I would suggest RingCentral.com. The office plan includes unlimited local calling and 1000 toll free minutes per user per month ($0.039 per additional minute). If you have 20 users the cost per user is only $26.99 or $539.80 per month.

  19. #19
    Quote Originally Posted by Webfuse View Post
    I would suggest RingCentral.com. The office plan includes unlimited local calling and 1000 toll free minutes per user per month ($0.039 per additional minute). If you have 20 users the cost per user is only $26.99 or $539.80 per month.
    Can we forget about services for a second? What hardware/software do I need?

  20. http://www.palosanto.com/images/Docu...-flyer_eng.pdf

    That should give you an idea of the hardware requirements for an Elastix appliance

  21. #21
    Quote Originally Posted by looking4colo View Post
    Can we forget about services for a second? What hardware/software do I need?
    I think the hardware/software may be the easy part. The hard part, in keeping with your cost expectations, is getting your connection to the PSTN...if you are implementing your own conferencing function, this means you'll need the ability to support multiple call paths at once. Also, don't forget the per minute costs you will incur with using a toll-free number.

    My gut feeling is, with what you're looking to do, you are better off looking at an external audio conferencing provider. And if you're looking to do this as a business, I think you're better off as a reseller. Implementing your own audio conferencing business with your own infrastructure as a one-man show is infeasible, IMHO.

  22. #22
    Join Date
    Apr 2003
    Location
    Los Angeles, CA
    Posts
    792
    First, this is not infeasible for a one-man show, but you need to know what you're doing. You need to understand the key concepts of VoIP, understand how SIP works, how it differs from RTP and what codecs are used, what the limitations are, etc.

    You will need:
    1) Inbound SIP trunks
    2) IP interconnect
    3) Server hardware
    4) Software

    If you want to provide a toll-free dial-in number, then it will cost you per each connected minute. Some providers charge based on origin so thus a call from No Where, OH will cost you 4-5 cents/min, while call from Los Angeles, CA < 1 cent/min. Other providers bill using a blended rate, and that is usually 1.5 - 2.5 cents/min. These are just sample numbers; the actual rates depend on your commitment volume and negotiation power. In this economy many providers operate on pre-paid basis, so you will need to shell out the $$$ first before getting service, so be wise choosing a provider.

    Your calls can be delivered via TDM or IP. IP will be cheaper (and more flexible), so you will need an Internet connection with decent latency to your provider (<30 ms would be good), low jitter and virtually no packet loss. Jitter is important because VoIP is a real-time protocol so late packets are useless. They need to arrive on time. Your initial numbers of 20 participants x 10-20 conferences, you will need 32+ Mbit bandwidth (symmetric) as each call is ~80 kbps with overhead using G711. That also translates to 40,000 packets/sec if you really have 400 channels in use. The actual monthly transfer amount depends on the actual usage, but don't expect to have all channels full at all times -- not even close.

    Next you need a decent hardware capable of handling the call volume. Your 400 channels can fit on a single server higher-end server (say a Sandy Bridge Xeon). Mixing 20 conferences with 20 participants in G711 isn't going to be very CPU intensive, but your box needs to be handle all the packet flow.

    Then you need software to run it all. There are commercial and open source products to choose from. Open source options include FreeSwitch and Asterisk, both have a learning curve -- especially if you want to deal with hundreds of channels with media.

    Finally, you need some kind of way to manage it all. Bill your customers, set up conference rooms and route calls there, etc. If you are in for the long run, expect to be able to offer the service at competitive rates and have the demand for your services, then the investment will be worth it. Otherwise, go with an established conferencing service. Either way, good luck.
    Pings <1 ms, Unlimited Transfer, Lowest Price: http://localhost/

  23. Newsletters

    Subscribe Now & Get The WHT Quick Start Guide!

Similar Threads

  1. Europe - Romania Data Center - Great discounts at Ch-center.com
    By ClaudiuPopescu in forum Dedicated Hosting Offers
    Replies: 0
    Last Post: 04-13-2011, 08:24 AM
  2. Romanian / Europe Data Center - Dedicated Servers at Ch-center.com
    By ClaudiuPopescu in forum Dedicated Hosting Offers
    Replies: 2
    Last Post: 01-10-2011, 07:01 AM
  3. Replies: 2
    Last Post: 08-05-2010, 03:05 AM
  4. Howto create a billing software for data center
    By rcbandit in forum Programming Discussion
    Replies: 2
    Last Post: 02-15-2010, 02:43 AM
  5. How do I create a Virtual Call Center
    By royo in forum Running a Web Hosting Business
    Replies: 9
    Last Post: 06-15-2008, 08:51 PM

Related Posts from theWHIR.com

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •