Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Burst Net Support

[carpman]

I ordered a server special a few days ago with the request to register and setup a domain, but i had little feed back on how process was going.

Server was setup 2 days ago without the domain being setup, i emailed their support to sort things out but 24 hours later i have had no reply. However i got an email from Eric saying some parts were faulty and needed changing, an untruth. In fact they had setup the wrong spec server giving me more CPU,RAM and HD then was meant to be. I again emailed to find out what was occuring with my server setup, no reply but server is back up with correct specification, them faulty parts have shrunk oh and proftpd now is not working

support ticket ID# 20227

Come on burst net support where are u? you do have a money back:

30-DAY FULL
MONEY BACK
GUARANTEE
INCLUDING
SETUP FEES!

[thomas830]

keep us posted...

I thinking of getting dedicated server form them

Thomas

[nate]

Originally posted by VIPsNet
keep us posted...

I thinking of getting dedicated server form them

agreed....

[BurstNET]

>> were faulty and needed changing, an untruth.

We replaced a whole batch of Intel 810e motherboards...they WERE faulty.
We also replaced a shipment of RAM, for they were causing server crashes in some of the machines we were installing. Regardless of whether your server was having problems, it was from the same batch of hardware, and we replaced all hardware from those to shipments as a precaution. It was only a few hours after the server was set up the first time that we reset it up...so it wasn't that big of a deal.

>> In fact they had setup the wrong spec server giving me more CPU,RAM and HD then was meant to be

Yes, we did change you to the correct specs of hardware when we rebuilt your system.
You get the hardware you pay for...nothing more, nothing less....
Sometimes if hardware is out of stock, we may substitute something else until the proper parts arrive in stock, and then replace the piece(s) in the system when they do arrive. This is to set machines up as fast as possible...and keep hardware delays to a minimum.
We don't like to make clients wait 2-3 days for a backorder, when we can use a better part(s) temporarily until the correct part(s) arrives in stock.

>> without the domain being setup

You need to order domain registration....thru our OpenSRS ordering system...we cannot process a domain registration order from a simple email request. Also, I checked your original order and order details response, and it does not state anything regarding actually registering the domain name pro-rated.net...just setting such up.

>> proftpd now is not working


Your proftpd.conf file was deleted somehow. I replaced it for you...and it works fine. CPanel does this once in awhile....but it makes backups.



IMPORTANT: This forum is not a place to come for BurstNET Support. If support requests continue to be placed here, we will be forced to stop answering them. We cannot be expected to check for support requests in public forums. If we happen to come accross something here, if we have time we may answer it, but do not expect a response if you place such an inquiry in a public forum...it is not a valid support method listed on our contact method page.
(This is not directed to you Michael in particular..this is in general to people posting support questions here)

Sean R.
BurstNET

[carpman]

I can confirm that things have been sorted and server is now setup. Sean did explain about hardware problems, this being the reason for delay in support.

However i did suggest that some sort of reply to a support email, even if just to explain there would be a delay, would keep me and most others happy and prevent posting to non-support forums.

Michael

[qps]

I've personally had an open ticket for nine days without any response... I've tried phone calls, AIM messages, e-mails, and none of them get any kind of response towards resolving my issue. I've got another guy working on the problem now, but the License File Expired error is still plaguing my servers, and has been for over a week as well (since I switched to using DarkORB Cpanel).

It seems a lot of times that it takes a post in this forum to get a response, so I guess I'll try that approach.

[BurstNET]

Jkehe:

Ticket #20253
Your support ticket is open: 05/17 14:25
Which is 19h 4m

That is more than reasonable....considering it is a bug that has to be fixed.

There are also external issues affecting your particular case that you are aware of....having to do with your ex-provider.

Posting this comment here WILL NOT get the bug fixed any faster...though it may actually delay it, because I have to inquire to the programmers and take them away from working to answer this.

Sean R.
BurstNET

[cbaker17]

I could be wrong as we dont use cpanel, so i prob. am, but every other providers cpanels work now, i was under the impression vdi/darkorb already fixed the problem. By the way do you have any updated pics of your facility burst??

[Get-Hosted.com]

Wow, people love to jump on BurstNET right away on these forums... and they always seem to solve the problem. People should have a bit more of patience with BurstNET. Posting on a forum shouldn't help, although in this case it seems it did.

[qps]

My original ticket number was 18216, which was posted nine days ago, which is still not resolved. The other ticket regarding the License File Expired was 19206, which was posted last Friday, I believe (you deleted the ticket). All I'm looking for is a resolution. My ex-provider of Cpanel was VDI, and because of the *constant* License File Expired messages, I decided to give you guys (Burst/DarkORB) a try. So far, I am less than impressed. Please change my mind, I certainly will not hold a grudge if you can resolve the issues.

Thanks.

[Kaith Sutai-Rustaz]

Sean,
it seems from reading a large number of posts thruout this site that people have problems getting in touch with your support folks. Now, I'm not a current Burst customer, but I may be in the future. To me, from reading all the Burst related posts here, it seems like -you- are the sole support guy at Burst. We know thats not true, but its the impression thats been given. It seems like no ones it there on your end to give support, so people post here, in the 1 place you (the guy who gets stuff done) is available to get things fixed. Please, I'm not knocking you or your company, nor am I typing this with any ill intent, so don't missunderstand this. Its not meant as anything more than a casual observation.

If people are posting here, yelling 'wheres >Insert Company Here< support?' There is usually a good reason. I've seen you alternatively go the extra mile and tell em to walk a mile. I don't envy the job you have as I'm balding fast enough as is. But please keep in mind, most of these folks know this isn't the Burst support forum, but it seems like its all they got. Closing off the 1 line of communications that -seems- to work will only hurt, I think. Give em what they want (support, answers, communications, etc) and everyone will be happy.

Especially you I think.

Peace.

[TonyGM]

I agree with Get Support. BurstNET tries hard, all it takes is pacience.. I now have 3 dedicated servers w/ burst (2 on the way) and rarely have had a problem yet.. except at three in the morning.. when it's hard to even remember the burst support email.. heh other then that, just try and be a little appreciative.. it takes you a long way.