I’m not traditional or original client of Proaxxs.net because they do not provide me web hosting services for me. They manage my server.
First impression. At the very beginning I doubt if that is possible at all to get server managed so cheap. Response time was offered as a tad high for me. But that was the only solution I could afford.
Response time. When it comes to practice they response time has been ~10 minutes (Still have no idea why they offer ~60 mins). So that was unexpected
Resolution time. In my situation that took them no more then 1.5 hour. Pretty good I think for such kind of issues I had.
And every request is being served in polite way.
I recommend their managed service. You will be patient and happy whatever happens to your server.