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  1. #1
    Join Date
    Oct 2010
    Posts
    56

    Thumbs down Can a country (Like India) be a factor to be denied services??

    Hello Everyone,

    I have been in the VOIP business for quite sometime now. I was using the services of Voip.Ms (rated good). But due to lack of international DID numbers I had to try a few other providers. I narrowed down on MyDivert.com (looked nice at first).

    So I just signed up on their website and it threw an error "Service unavailable in India". I was surprised at first but then thought let's just contact them. So I tried to contact them. I mailed sales@mydivert.com at first. No reply after 24 hours. So I thought of mailing the following ID's also:
    support@mydivert.com
    accounts@mydvert.com

    After about 24 hours (total of 48 hours now), I received a reply from accounts@mydivert.com that they cannot provide services to people in India and the reason given was that a number of criminal call centers operate from India

    I calmed myself down and mailed them that we are a genuine company and we can provide all relevant documents and proofs required. Moreover, I told them that they can even disable outgoing calls if there is any doubt of "Criminal Call Centers".

    After again waiting for about 12 hours, I asked them for any update on my query (seems I was too eager to ask again after waiting for 12 hours). The reply I received was a reply that could never have been expected during a pre-sales inquiry.

    "I have already informed you 3 times that we do not provide services in India"

    Shocked at first, the next thing I did was check my SPAM folder But strangely there was no mail from any of their ID's. Just one initial email saying that they can't provide service in India reached my Mailbox (Don't know where rest of the 2 mails landed)

    I am seriously disappointed not with the fact that they denied service due to an unreasonable reason but the way they acted and handled everything. It seems they now have too much clients to handle already and does not care of any new prospective clients.

    Any feedback to my incident or any experience you have with this provider MyDivert.com will be appreciated.

  2. #2
    Join Date
    Oct 2004
    Posts
    2,825
    A company can decide on their own who they wish to do business with. If they don't want to business with selection countries, that's their business - find another company that accepts custom from your country.

  3. #3
    Join Date
    Jul 2006
    Location
    cd /root/Alaska
    Posts
    525
    I agree with Nick. The host make there own rules, you I guess are SOL. Sorry
    Jason

  4. #4
    Quote Originally Posted by webhostinggeek View Post
    Hello Everyone,

    I have been in the VOIP business for quite sometime now. I was using the services of Voip.Ms (rated good). But due to lack of international DID numbers I had to try a few other providers. I narrowed down on MyDivert.com (looked nice at first).

    So I just signed up on their website and it threw an error "Service unavailable in India". I was surprised at first but then thought let's just contact them. So I tried to contact them. I mailed sales@mydivert.com at first. No reply after 24 hours. So I thought of mailing the following ID's also:
    support@mydivert.com
    accounts@mydvert.com

    After about 24 hours (total of 48 hours now), I received a reply from accounts@mydivert.com that they cannot provide services to people in India and the reason given was that a number of criminal call centers operate from India

    I calmed myself down and mailed them that we are a genuine company and we can provide all relevant documents and proofs required. Moreover, I told them that they can even disable outgoing calls if there is any doubt of "Criminal Call Centers".

    After again waiting for about 12 hours, I asked them for any update on my query (seems I was too eager to ask again after waiting for 12 hours). The reply I received was a reply that could never have been expected during a pre-sales inquiry.

    "I have already informed you 3 times that we do not provide services in India"

    Shocked at first, the next thing I did was check my SPAM folder But strangely there was no mail from any of their ID's. Just one initial email saying that they can't provide service in India reached my Mailbox (Don't know where rest of the 2 mails landed)

    I am seriously disappointed not with the fact that they denied service due to an unreasonable reason but the way they acted and handled everything. It seems they now have too much clients to handle already and does not care of any new prospective clients.

    Any feedback to my incident or any experience you have with this provider MyDivert.com will be appreciated.
    I am from India. And I can tell you that there are a lot of call centres that are running over here that are against the provisions of the Department of Telecommunications. Although criminal is not the right word, but trust me that DoT rules are tight. And, many companies and call centres do not pay any regard to DoT rules until the law catches up with them.

  5. #5
    Join Date
    Jul 2009
    Location
    Kshatriya
    Posts
    2,041

    Angry

    "Criminal Call Centers in India"
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  6. #6
    Join Date
    Jun 2011
    Location
    Kerala,India
    Posts
    620
    looks like lots of frauds/spammers are originating from India causing trouble to innocent Indians as well

  7. #7
    Join Date
    May 2011
    Location
    New York, USA
    Posts
    3,585

  8. #8
    Join Date
    Jul 2009
    Location
    Kshatriya
    Posts
    2,041

    Talking

    Quote Originally Posted by SeriesN View Post


    - They not sleep whole night for scamming peoples..
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  9. #9
    Suprising, I always assumed Nigeria and Russia are the two hot spots for criminal activity on the internet. A lot of legitimate internet business operate in India. I'm sorry for your situation as it does appear the bad eggs are ruining it for the good businesses

  10. #10
    Join Date
    Jul 2005
    Location
    New Jersey, US
    Posts
    1,435
    I'm not sure if this is discrimination or not. Sure a host can make their own rules but they can't discriminate. Ie, you can't refuse a customer because of their race just because that is the rule you decide to make. I've never heard of someone refusing based on country (other than the countries prohibited by US law due to sanctions). However, they are entitled to make you go through a hefty screening/verification process.
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  11. #11
    Join Date
    Oct 2011
    Location
    N/A
    Posts
    85
    I think the OP is not disappointed due to the fact service was denied. It is absolutely normal for any company to decide who they want to do business with. But the way they handled it

    Also, the illegal activities are not only taking place from a particular country. The scammers can be from USA, Nigeria, Russia, or any other location too. If the OP was ready to provide all the relevant documents, then I believe he should have been given a chance

    I personally won't go with a company that is this rude
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  12. #12
    Join Date
    Oct 2011
    Location
    N/A
    Posts
    85


    Quote Originally Posted by ServerManagement View Post
    I'm not sure if this is discrimination or not. Sure a host can make their own rules but they can't discriminate. Ie, you can't refuse a customer because of their race just because that is the rule you decide to make. I've never heard of someone refusing based on country (other than the countries prohibited by US law due to sanctions). However, they are entitled to make you go through a hefty screening/verification process.
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  13. #13
    Join Date
    Apr 2008
    Location
    England
    Posts
    430
    Many hosts block certain countries, Maxmind even has an option to block high risk countries.

  14. #14
    Join Date
    Mar 2009
    Posts
    3,803
    Deal with it. Yes, you can be denied services. You can't do anything about it. Period.

  15. #15
    Join Date
    Feb 2010
    Location
    East Coast
    Posts
    404
    A company can deny you service if the choose to.

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