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12-08-2011, 07:22 AM #1Junior Guru Wannabe
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Can a country (Like India) be a factor to be denied services??
Hello Everyone,
I have been in the VOIP business for quite sometime now. I was using the services of Voip.Ms (rated good). But due to lack of international DID numbers I had to try a few other providers. I narrowed down on MyDivert.com (looked nice at first).
So I just signed up on their website and it threw an error "Service unavailable in India". I was surprised at first but then thought let's just contact them. So I tried to contact them. I mailed sales@mydivert.com at first. No reply after 24 hours. So I thought of mailing the following ID's also:
support@mydivert.com
accounts@mydvert.com
After about 24 hours (total of 48 hours now), I received a reply from accounts@mydivert.com that they cannot provide services to people in India and the reason given was that a number of criminal call centers operate from India
I calmed myself down and mailed them that we are a genuine company and we can provide all relevant documents and proofs required. Moreover, I told them that they can even disable outgoing calls if there is any doubt of "Criminal Call Centers".
After again waiting for about 12 hours, I asked them for any update on my query (seems I was too eager to ask again after waiting for 12 hours). The reply I received was a reply that could never have been expected during a pre-sales inquiry.
"I have already informed you 3 times that we do not provide services in India"
Shocked at first, the next thing I did was check my SPAM folder But strangely there was no mail from any of their ID's. Just one initial email saying that they can't provide service in India reached my Mailbox (Don't know where rest of the 2 mails landed)
I am seriously disappointed not with the fact that they denied service due to an unreasonable reason but the way they acted and handled everything. It seems they now have too much clients to handle already and does not care of any new prospective clients.
Any feedback to my incident or any experience you have with this provider MyDivert.com will be appreciated.
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12-08-2011, 07:32 AM #2Web Hosting Master
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A company can decide on their own who they wish to do business with. If they don't want to business with selection countries, that's their business - find another company that accepts custom from your country.
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01-22-2012, 03:35 PM #3Newbie
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I must agree with this but these should have nothing to do with color or race otherwise this can be a serious discrimination. I might suspect some bad reputation or history of bad experience from the past from the site but nevertheless those reasons should be backed up with deep rules and regulations the host is implementing. The reasons are many to mention here.
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12-08-2011, 07:48 AM #4Web Hosting Evangelist
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I agree with Nick. The host make there own rules, you I guess are SOL. Sorry
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12-08-2011, 09:06 AM #5Web Hosting Master
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I am from India. And I can tell you that there are a lot of call centres that are running over here that are against the provisions of the Department of Telecommunications. Although criminal is not the right word, but trust me that DoT rules are tight. And, many companies and call centres do not pay any regard to DoT rules until the law catches up with them.
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02-03-2012, 02:30 PM #6Junior Guru Wannabe
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Not to mention that by extending services (especially telco) to an organization in a different country brings your business under the purview of their laws (and telco taxes). Lots of small/medium sized businesses don't want to deal with the hassle of having to keep track of the discrete sets of laws for multiple regions. A quick google search turned up an application fee, licensing fee, and 'performance bank guarantee' escrow fees upwards of $200,000 USD for internet-based voice communications providers (http://www.dot.gov.in/ispt/isptindex.htm)
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12-08-2011, 09:45 AM #7
"Criminal Call Centers in India"
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12-08-2011, 10:10 AM #8Forest Lover!
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looks like lots of frauds/spammers are originating from India causing trouble to innocent Indians as well
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12-08-2011, 12:57 PM #9Web Hosting Master
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Are we referring to this
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12-08-2011, 01:17 PM #10Dewlance® Shared/Reseller/Master Reseller - US/UK/EU/FRK/CA - SSD
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12-08-2011, 01:21 PM #11Web Hosting Evangelist
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Suprising, I always assumed Nigeria and Russia are the two hot spots for criminal activity on the internet. A lot of legitimate internet business operate in India. I'm sorry for your situation as it does appear the bad eggs are ruining it for the good businesses
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12-08-2011, 02:13 PM #12Junior Guru Wannabe
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I think the OP is not disappointed due to the fact service was denied. It is absolutely normal for any company to decide who they want to do business with. But the way they handled it
Also, the illegal activities are not only taking place from a particular country. The scammers can be from USA, Nigeria, Russia, or any other location too. If the OP was ready to provide all the relevant documents, then I believe he should have been given a chance
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12-08-2011, 02:04 PM #13Web Hosting Master
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I'm not sure if this is discrimination or not. Sure a host can make their own rules but they can't discriminate. Ie, you can't refuse a customer because of their race just because that is the rule you decide to make. I've never heard of someone refusing based on country (other than the countries prohibited by US law due to sanctions). However, they are entitled to make you go through a hefty screening/verification process.
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12-08-2011, 02:21 PM #14Junior Guru Wannabe
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12-08-2011, 03:39 PM #15Web Hosting Master
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Many hosts block certain countries, Maxmind even has an option to block high risk countries.
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12-08-2011, 04:05 PM #16Web Hosting Master
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Deal with it. Yes, you can be denied services. You can't do anything about it. Period.
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12-08-2011, 06:47 PM #17Temporarily Suspended
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A company can deny you service if the choose to.
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12-10-2011, 03:02 PM #18Newbie
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This is weird
They should at least try you first
they should request documents from you after that they can decide if they want to provide service to you or not
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12-11-2011, 08:51 AM #19Newbie
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Well its bad they can just tag a whole country like this !! :/
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12-12-2011, 08:40 AM #20Junior Guru
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Thats just the way it goes - some company's block countires as 99% of there orders are fraud, i would do the same, theres a good chance you won't know it's fraud until a couple of months down the line and they have benefited from your services in that time or used them for other purposes.
And verifying orders with documentation is not a hard thing to bypass these days so straight out block is the safest waySafeSrv.net - Secure Hosting, VPN and Management Services.
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12-14-2011, 02:21 AM #21Junior Guru
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Perhaps the supplier could be a better person in dealing with the customer (even if not thought of providing the service)
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02-27-2012, 12:54 PM #22Web Hosting Master
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We used to require manual signup for several regions. Don't blame the host, blame the massive amounts of fraud/chargebacks that those regions generate.
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02-27-2012, 01:46 PM #23Newbie
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Just find another provider.
I'm sure you'll find one easily.
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02-28-2012, 12:49 AM #24Disabled
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I have never seen a single bad order from India, all clients were and are great and very technical which is fun to work with.
for a host not to accept based on location , the only sane reason would be due to quality of service.
normally when a client asks us about hosting VOIP machines, our first demand is a traceroute and pings to our various locations.
Have you taken into consideration the bandwidth and call quality you get from them?
VOIP is tricky to manage when you have high latency the call quality might not be the best.. this might lead to issues with unhappy clients.
I have seen this happen when a local provider used a VPS from a very far host for his voip server, then he moved to my rack which is globally closer to his end users, and he was able to reduce his support tickets by 95% by doing so.
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03-14-2012, 04:17 AM #25Newbie
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