hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Hostgator new otherwise awesome feature seems to be very buggy
Reply

Forum Jump

Hostgator new otherwise awesome feature seems to be very buggy

Reply Post New Thread In Web Hosting Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 11-29-2011, 12:03 AM
hardjoko hardjoko is offline
Web Hosting Master
 
Join Date: Feb 2005
Posts: 1,073

Hostgator new otherwise awesome feature seems to be very buggy


I got a message from hostgator:

This message is to advise you of a temporary block placed on your account. This account was found to be consuming an inordinate amount of processor time, to the point of degrading overall system performance. While we do limit each account to no more than 25% of a system's CPU in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case.

Requests to this scripts under this account may become degraded by limiting the abilty for scripts to run for a limited amount of time, or if the issue persists, we may be forced to restrict how fast processes can be spawned until the issue has been resolved.

Okay

The message is erroneous in two ways:
1. Hostgator does not limit the ability of the scripts to run or the number of processes spawn. Hostgator block all scripts death.
2. It's not temporary.

I login to cpanel and found out that I am using a mere .1% of CPU. In fact, that's what normal. If I indeed use more than 25%, it's not something customers can easily know from cpanel or antything else.

In general, hostgator is still great. Don't get me wrong. If they did what they said they did, namely temporarily limit the number of processes that can be spawn, that by itself is perfectly fine.

However, if you suspend a site, why say temporarily block? Why say we temporarily block and limit the number of processes spawn if you you actually did is permanently block and make sites completely inaccessible?

Also occasional spikes are common in hosting. If the spike happens in 2 minutes, why my sites need to go down for days?

__________________
How to Learn Math



Sponsored Links
  #2  
Old 11-29-2011, 12:15 AM
Jedito Jedito is offline
Web Hosting Master
 
Join Date: Apr 2001
Location: Paradise
Posts: 11,581
Probably you were using the 1% when you checked, but over the 25% when it was suspended.

__________________
Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore

  #3  
Old 11-29-2011, 12:15 AM
musicman153 musicman153 is offline
Web Hosting Magician
 
Join Date: Feb 2011
Location: Nirvana
Posts: 1,391
Have you called and asked what could be done? I've found their support to be among the best and usually a phone call is all that's needed to resolve most issues.

I know there is a hostgator rep here and will probably find this post and try to resolve your issue.

Good luck,

__________________
www.websitemagick.com "Add a little Magick to your Website"
IwebNews.net

Sponsored Links
  #4  
Old 11-29-2011, 12:37 AM
hardjoko hardjoko is offline
Web Hosting Master
 
Join Date: Feb 2005
Posts: 1,073
Yes they're among the best. I know. Actually during normal the usage is also .1%. Sometimes it jumps to 3% but then drop again to .1%. However, the CPU shown in cpanel is different than CPU used in ssh.

So customer see CPU shown in cpanel, and hostgator banned based on CPU used in SSH.

That being said, I think the one in cpanel is average. Hostgator terms says that peak cannot happen more than 25% for 90 continuous seconds.

I think the suspending scripts do not take into account.

Yes Hostgator is still the best. But I think they need to modify their script here. I do not think I can ask them to change that via customer service. Got to go through here to get attention of the highers up.

__________________
How to Learn Math

  #5  
Old 11-29-2011, 01:08 AM
hardjoko hardjoko is offline
Web Hosting Master
 
Join Date: Feb 2005
Posts: 1,073
Acessing my site shows:

Service Unavailable

Server currently undergoing maintenance. Webmaster: please contact support.

If they just limit CPU usage as they said, and CPU usage now is .1%, then it wouldn't have happened right? No they shut down. Also difference between .1% and 25% is HUGE. I know Cpanel differs from SSH, but still it's a huge differences. I think Cpanel ones are averaged. SSH ones are snapshot. But then it's cpanel one that should be used right?

Some of the techies said that they plan to implement a system where customers can know when their site is shut down and when they do just get temporary block. I hope they implemented that quickly.

__________________
How to Learn Math

  #6  
Old 11-29-2011, 01:29 AM
public_html public_html is offline
Web Hosting Master
 
Join Date: Oct 2011
Posts: 1,212
Quote:
Originally Posted by Jedito View Post
Probably you were using the 1% when you checked, but over the 25% when it was suspended.
the time you checked, your site is already suspended, so how it can use the same cpu when you checked ?

__________________
▓▓ 9xhost.Net - Limited
▓▓ Quad Core Dedicated Servers with WHMCS - Click here
▓▓ Windows VPS Plans - Click here
===============================================

  #7  
Old 11-29-2011, 01:37 AM
MikeDVB MikeDVB is offline
Web Host Extraordinaire!!!
 
Join Date: Dec 2007
Location: Indianapolis, Indiana USA
Posts: 15,062
HostGator will have to suspend any user that causes performance degradation on the server, as would any other provider.

Look at it this way - let's say it wasn't your account, but somebody else's on the server and your site is loading slow/not at all due to this other user... Would you be ok with this because you don't want to see somebody else's account suspended or would you prefer they take quick action to suspend the other user so that YOUR site keeps working well?

The issue here is that you're 1 out of likely several hundred, they're not going to put your needs/desires to not be suspended over the quality of service for everybody else on the server.

You'll want to get with them to see what caused the suspension, and optimize your scripts/site or perhaps find another solution that better fits your needs.

__________________
Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
For high-end shared accounts ideal for business, check out our Semi-Dedicated offerings!
http://www.mddhosting.com/ - Providing Quality Services since 2007

  #8  
Old 11-29-2011, 01:53 AM
hardjoko hardjoko is offline
Web Hosting Master
 
Join Date: Feb 2005
Posts: 1,073
Quote:
Originally Posted by MikeDVB View Post
HostGator will have to suspend any user that causes performance degradation on the server, as would any other provider.
That one I totally understand. In fact, did I mention that the automatic feature is brilliant. That's not the issue. Obviously they are absolutely correct in this.

My issue is:
1.They don't tell they suspend. They tell that they temporarily limit the number of spawn process. The truth is they suspend.
2. I seriously doubt that my account is using 25% resources given that most of the time cpanel (before and after suspension) shows that the account is using a mere only .1%. Yes there are spikes, but all the way to 25%? Continuously over 90 seconds? Hostgator is not giving any "average CPU usage, or server load, or anything" This is regular search engine bots, not anything malicious. There is no way from customer part to verify this.

All Hostgator gives is some snapshots. Sometimes their own snapshots show that I am only using 1%. I hope they can fix those 2 issues. That's all I am asking.

__________________
How to Learn Math

  #9  
Old 11-29-2011, 02:02 AM
Serverfruit-Kris Serverfruit-Kris is offline
Web Hosting Master
 
Join Date: Nov 2010
Location: /home/kristoffer
Posts: 2,793
Quote:
Originally Posted by hardjoko View Post
That one I totally understand. In fact, did I mention that the automatic feature is brilliant. That's not the issue. Obviously they are absolutely correct in this.

My issue is:
1.They don't tell they suspend. They tell that they temporarily limit the number of spawn process. The truth is they suspend.
They told you they put a temporary block on your account. IF the scripts were not optimized after the block is removed, they'd have to put a limit on how fast it can execute.

Quote:
Originally Posted by hardjoko View Post
2. I seriously doubt that my account is using 25% resources given that most of the time cpanel (before and after suspension) shows that the account is using a mere only .1%. Yes there are spikes, but all the way to 25%? Continuously over 90 seconds? Hostgator is not giving any "average CPU usage, or server load, or anything" This is regular search engine bots, not anything malicious. There is no way from customer part to verify this.

All Hostgator gives is some snapshots. Sometimes their own snapshots show that I am only using 1%. I hope they can fix those 2 issues. That's all I am asking.
HostGator have been using their auto suspension script for a long time. To actually know if it is the script that is right - you'd have to watch your account 24/7.

While I don't quite like how HostGator give "unlimited" space and bandwidth for very little, I still think they have tested their script properly.

  #10  
Old 11-29-2011, 02:24 AM
hardjoko hardjoko is offline
Web Hosting Master
 
Join Date: Feb 2005
Posts: 1,073
They've been using it in the last 4 months. Before they simply watch the load. Again, I am not complaining that my script is getting suspended. I can easily move domains somewhere else. I am not saying they're bad or anything. In fact, if they're bad I wouldn't make this thread. I would have gone somewhere else and that's it. It's because they're good I talked.

It's just that if you say you temporarily limit your customers' CPU usage while in fact you actually suspended the customers permanently, well I think that's confusing. That's all. I feel that through customer service this message simply don't get across.

Also telling customers what's the actual 90 seconds average in cpanel of CPU usage would be awesome too.

__________________
How to Learn Math


Last edited by hardjoko; 11-29-2011 at 02:27 AM.
  #11  
Old 11-29-2011, 03:51 AM
Serverfruit-Kris Serverfruit-Kris is offline
Web Hosting Master
 
Join Date: Nov 2010
Location: /home/kristoffer
Posts: 2,793
Quote:
Originally Posted by hardjoko View Post
They've been using it in the last 4 months. Before they simply watch the load. Again, I am not complaining that my script is getting suspended. I can easily move domains somewhere else. I am not saying they're bad or anything. In fact, if they're bad I wouldn't make this thread. I would have gone somewhere else and that's it. It's because they're good I talked.

It's just that if you say you temporarily limit your customers' CPU usage while in fact you actually suspended the customers permanently, well I think that's confusing. That's all. I feel that through customer service this message simply don't get across.

Also telling customers what's the actual 90 seconds average in cpanel of CPU usage would be awesome too.
Honestly if they were as awesome as you say, they would listen to you when you gave them feedback such as what you do in this thread.

  #12  
Old 12-05-2011, 12:43 AM
hardjoko hardjoko is offline
Web Hosting Master
 
Join Date: Feb 2005
Posts: 1,073
No. What happened is I ended up dealing a bunch of different techies most of them do not know what happened. Some confuse load with CPU usage, which is a different thing.

Anyway, they're still good because when I park the same number of domains in bluehost or justhost I got problems too. So I agree that hostgator has been "generous" for CPU. I just ask for better transparency.

For example, if I see 3% CPU usage in cpanel does that mean I am using 48% CPU given that hostgator servers have 16 CPU. That sort of thing. I am asking this on their support system too.

Along time ago, I had an argument with one of the techies about load. Latter I found out that what they mean by load is the load of the WHOLE server. So all this time I was bringing a 16 CPU server down and I thought it's their fault. Shame on me. But I didn't understand. I thought what they mean by load is load for my account only.

That was a long time ago. Now my scripts are far more efficient. I ordered more shared hosting to divide the load.

__________________
How to Learn Math


Last edited by hardjoko; 12-05-2011 at 12:47 AM.
  #13  
Old 02-21-2012, 10:26 AM
hardjoko hardjoko is offline
Web Hosting Master
 
Join Date: Feb 2005
Posts: 1,073
Okay looks like I am the one that's mistaken. If I saw 2 % CPU usage, that actually means 48% cpu.

However, I think they need to replace their messaging. If they said temporary block it shouldn't be permanent. If they said limit the number of thread they shouldn't block things completely. If they do block completely permanently they should just say so.

__________________
How to Learn Math

  #14  
Old 02-21-2012, 10:37 AM
musicman153 musicman153 is offline
Web Hosting Magician
 
Join Date: Feb 2011
Location: Nirvana
Posts: 1,391
Is your account still suspended?

I'm rather surprised that Brent never picked up on this thread, but perhaps its time to migrate elsewhere.

__________________
www.websitemagick.com "Add a little Magick to your Website"
IwebNews.net

  #15  
Old 02-21-2012, 02:11 PM
webhostmaniac webhostmaniac is offline
Web Hosting Guru
 
Join Date: Nov 2009
Posts: 333
If your using a wordpress site you should install wp-supercache and configure it with mod_rewrite and empty the user-agents box and enable gzip compression and reply. I did that for my sites and they removed the block. Believe it or not it makes a huge difference.

Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
is vb 4.x still buggy? dkent Web Design and Content 0 06-18-2011 06:26 AM
Hostgator is awesome! jasonck08 Web Hosting 40 06-02-2007 02:24 PM
Buggy BMC? darkwoof Hosting Security and Technology 18 03-09-2006 12:29 AM
Most buggy software you've ever come across with cblc3kw Web Hosting Lounge 45 08-21-2004 11:42 AM
buggy connection ub3r Web Hosting Lounge 0 01-01-2003 04:10 AM

Related posts from TheWhir.com
Title Type Date Posted
HostGator.com Listing 2014-09-20 20:45:19
HostGator.com Listing 2014-09-20 20:45:16
HostGator.com Listing 2014-09-20 20:45:17
HostGator.com Listing 2014-09-20 20:45:18
HostGator.com Listing 2014-09-20 20:45:18


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:
WHT Membership
WHT Membership



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?