Results 1 to 18 of 18
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11-25-2011, 09:34 PM #1Junior Guru Wannabe
- Join Date
- Jul 2011
- Posts
- 37
contacting support/sales department, which method you prefer to use?
just want to know which method most of user here prefer to use to contact they hosting provider support/sales department,
1. live chat
2. support ticket
3. others (name it)
btw, how to make poll on this forum?
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11-25-2011, 09:37 PM #2Junior Guru Wannabe
- Join Date
- Sep 2010
- Location
- Mexico
- Posts
- 58
I would use Option 1
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11-25-2011, 09:38 PM #3Junior Guru
- Join Date
- Jun 2005
- Location
- Orlando, USA
- Posts
- 238
It really depends on the problem I am having. If its pre-sales or something simple I am happy to use livechat but I never expect it to be staffed with higher level staff. If its technical and not priority i'd use email/tickets and if its priority/emergency I would then like to use a phone support system. I know some hosts that offer messengers, skype, etc. but i've never been one to really use them.
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11-25-2011, 09:52 PM #4Junior Guru Wannabe
- Join Date
- Sep 2010
- Location
- Mexico
- Posts
- 58
It is always nice to speak with someone live instead of tickets. It is also quicker in some regards.
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11-25-2011, 10:39 PM #5Moving the Web Forward
- Join Date
- Jun 2010
- Location
- Modesto California
- Posts
- 6,858
It depends on the issue or question i have, sometimes being able to talk to someone in real time is nice, however other times (especially for non urgent items, opening a ticket is sufficient).
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11-25-2011, 11:38 PM #6Web Hosting Magician
- Join Date
- Feb 2011
- Location
- Nirvana
- Posts
- 1,395
I've said many times I rarely do business with a company that has no phone number. If I have a problem I really don't want to wait for an email answer.
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11-25-2011, 11:44 PM #7New Member
- Join Date
- Dec 2009
- Location
- In cyberspace
- Posts
- 4
My first choice is live chat if available and my second choice would be a support ticket or a direct phone call if my issue is very important.
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11-25-2011, 11:46 PM #8Web Hosting Master
- Join Date
- Oct 2011
- Location
- Kansas
- Posts
- 1,266
I prefer to use support tickets. Since I can think about what I need to say and how I need to respond.
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11-25-2011, 11:55 PM #9Web Hosting Master
- Join Date
- Apr 2009
- Location
- New York City
- Posts
- 5,169
I say it depends on the reason why your trying to contact them. I usually go with live support if online but if not then I would send in a ticket.
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11-26-2011, 12:09 AM #10Web Hosting Master
- Join Date
- Jan 2010
- Posts
- 856
Though live chat is fast, problems are better handled using ticket support. If it is a technical issue, open a ticket.
If you just want to be clarify on an issue you may use live chat if it is offered by the host.█▌ Cheapest Domain Registration Service & Shared Hosting Solutions .
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11-26-2011, 01:03 AM #11Web Hosting Master
- Join Date
- Oct 2011
- Posts
- 1,459
first and second most probably.
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11-26-2011, 01:16 AM #12Aspiring Evangelist
- Join Date
- Jan 2011
- Posts
- 367
Live chat will be useful on urgent situations like downtime or any major trouble with your server/site as you cannot wait for a long time to get responses on your tickets. New sales contacts will be also nice with chats.
For the rest I suggest to use the mails or ticketing system..
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11-26-2011, 03:48 AM #13Web Hosting Guru
- Join Date
- Jan 2006
- Location
- London
- Posts
- 320
Live chat for urgent requests.
Support tickets for not so urgent requests or more detailed support required.
Though I prefer live chat in most instances, except billing.Use my Google Analytics Data Studio Report | My Business: Energy Switching
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11-26-2011, 04:24 AM #14Junior Guru
- Join Date
- Nov 2011
- Location
- Hanoi, Vietnam
- Posts
- 225
I prefer Ticket Support, then if this is emergency, you can go to live chat. Telephone is bad way, just when I have big issue.
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11-26-2011, 05:26 AM #15Temporarily Suspended
- Join Date
- Nov 2011
- Location
- England
- Posts
- 41
Live support is a great tool, When I'm looking for a host if its there then its an added bonus but I won't be put off by a host that doesn't have it. Usually the way for support is through tickets as if they are technical problems then they often need some investigation and it wouldn't be worth either the live chat operators time or your time to just sit on the live chat.
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11-26-2011, 05:54 AM #16Newbie
- Join Date
- Jul 2011
- Posts
- 26
I prefer the first option.........live chat.......
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11-26-2011, 09:00 AM #17Web Hosting Evangelist
- Join Date
- Jan 2002
- Location
- Colombia, South America
- Posts
- 527
I send an email, which opens a Ticket
I have been with my provider (OLM.NET) since December 2001. I always communicate with their Support or Sales departments by sending them an email. That creates a Ticket in their system, with a Tracking Number.
Their Support Department answers emails on a priority basis, which is how I want them to do it. Minor issues are handled after major issues are handled.
OLM does have phone support, however, I have never called them on the phone.
With an exchange of emails, there is a history of the issue and what information has been provided for that Tracking Number.
In Live Chat, or, on the phone, it would be extremely difficult to provide the information/documentation that one can provide in an email.
Note to Moderators: I will report a domain hosted on OLM.NET since December 2001, after I post this message, if possible.
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11-26-2011, 09:55 AM #18Web Hosting Master
- Join Date
- Dec 2009
- Location
- Greece
- Posts
- 802
Ticket support,and for emergencies calling
Coming soon...
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