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  #1  
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Join Date: Oct 2006
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whmcs knoweledgebase articles


Hi guys,

I've seen some people with almost the exact knowledgebase articles, and some very small hosting companies and one or two large ones.

Where does one get/buy these?

-N

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  #2  
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Join Date: May 2009
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I'd like to know the answer, too

  #3  
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Join Date: Aug 2010
Location: FL
Posts: 181
Check on WHMCS forums in the "User Contributions" or was it "Marketplace".

I recall two times someone offering pre-populated knowledge base articles. I think one was a auto script.

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  #4  
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This prefabricated stuff is also sold around here.

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  #5  
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Quote:
Originally Posted by nkukard View Post
Where does one get/buy these?
To be honest I have looked into buying these and their not worth it from my point of view, Just create your own as you go along.

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  #6  
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Join Date: Jun 2011
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Quote:
Originally Posted by cd/home View Post
To be honest I have looked into buying these and their not worth it from my point of view, Just create your own as you go along.
I agree. Every hosting company is run differently. It will mean more if you write the articles yourself and base them on actual questions/concerns/comments from your customers.

  #7  
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Newbie
 
Join Date: Nov 2011
Posts: 5
eloadye 70

I'll chime in here, as someone who *just* bought a pre-populated KB for WHMCS.

Overall, for a handful of dollars, you get a good starting point. Rather than writing the mundane cPanel articles (how to add a domain, how to configure email, etc), those are already done, and those are pretty standard, regardless of the company and the server. cPanel is cPanel, for the most part.

I did spend quite a bit of time, however, tweaking the rest of the content. I bought a KB that came with 180 questions, and I think I deleted 30 or so. Not because there was anything wrong with them, but because they didn't pertain to our model (we don't sell SSL certs, or dedicated IPs, for example.)

I cleaned up quite a bit of the content, too. It was clear that the one I bought wasn't written by someone who speaks English as a native language.

All in all, was it worth $25 to not have to write a ton of articles myself? Yes. It was a good starting point, but in the end there is no "just turn it on" solution for the KB, you'll have to at least add some articles about your pricing, refund policy, support hours, etc.

  #8  
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Quote:
Originally Posted by mjjdesigns View Post
I'll chime in here, as someone who *just* bought a pre-populated KB for WHMCS.

Overall, for a handful of dollars, you get a good starting point. Rather than writing the mundane cPanel articles (how to add a domain, how to configure email, etc), those are already done, and those are pretty standard, regardless of the company and the server. cPanel is cPanel, for the most part.

I did spend quite a bit of time, however, tweaking the rest of the content. I bought a KB that came with 180 questions, and I think I deleted 30 or so. Not because there was anything wrong with them, but because they didn't pertain to our model (we don't sell SSL certs, or dedicated IPs, for example.)

I cleaned up quite a bit of the content, too. It was clear that the one I bought wasn't written by someone who speaks English as a native language.

All in all, was it worth $25 to not have to write a ton of articles myself? Yes. It was a good starting point, but in the end there is no "just turn it on" solution for the KB, you'll have to at least add some articles about your pricing, refund policy, support hours, etc.

I use demowolf tutorials far more effective to be honest...

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  #9  
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Join Date: Aug 2010
Location: Dallas,TX
Posts: 53
it's better write articles baseb on your experience. or you can copy with their permission ...

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  #10  
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Join Date: Apr 2010
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Any cheap alternative for demowolf? I just need a few tuts and kb to start with, i will just do the rest....

  #11  
Old
Oh, I'm a Gummy Bear,
 
Join Date: May 2011
Location: New York, USA
Posts: 3,584
Download this free
http://www.megaupload.com/?d=CV4V5DSF
whmcs collective knowledgebase

  #12  
Old
Junior Guru
 
Join Date: Apr 2010
Posts: 221
Hi.
Thanks for the info, can you tell me which folder to upload this KB?

  #13  
Old
Oh, I'm a Gummy Bear,
 
Join Date: May 2011
Location: New York, USA
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under modules/admin/

  #14  
Old
Junior Guru
 
Join Date: Apr 2010
Posts: 221
Hmm.. I guess this one needs me to login.. My whmcs is just an add up from another host from one of reseller accounts...

  #15  
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Join Date: Oct 2002
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Quote:
Originally Posted by SeriesN View Post
Download this free
http://www.megaupload.com/?d=CV4V5DSF
whmcs collective knowledgebase
Can't say that I'd be willing to connect to someone else's server to retrieve and insert articles into my database on the fly like this. Too much access to my billing, and too "iffy" in general (hidden whois on the domain isn't helping). I'll continue to write my own, thanks.

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