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client's mail server can't receive mail from one domain

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  #1  
Old
Junior Guru
 
Join Date: Dec 2000
Posts: 193
Question

client's mail server can't receive mail from one domain


i have a client hosting a web site with me who uses his own email server on his DSL line. i have the MX set to his static IP address. his incoming and outgoing email works just fine except from just one of his associates. whenever this associate sends my client email he gets an email message back form his ISP's SMTP server stating that the mail was undeliverable and "Unknown user: client@clientdomain.com". the spelling for the email address is correct on both ends. what could cause a problem like this?

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  #2  
Old
WHT Addict
 
Join Date: Mar 2001
Location: Oosterhout, The Netherlands
Posts: 145
first you have t create an a record mail pointing to the ip of the server. than you have to set the mx record to mail. and not directly to the ip, never works.

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  #3  
Old
Junior Guru
 
Join Date: Dec 2000
Posts: 193
below shows how i have the DNS set up. could you look at it and let me know what changes you recommend? 216.234.186.114 is the web server IP address and 198.173.223.153 is the customer's WAN IP address.


raymondwalsh.com has an IP of 216.234.186.114
mail for raymondwalsh.com is delivered to 198.173.223.153 with a preference of 5
www has an IP of 216.234.186.114
mail for www is delivered to 198.173.223.153 with a preference of 5
Non-matching DNS requests forwarded to 216.234.186.114

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  #4  
Old
Junior Guru
 
Join Date: Dec 2000
Posts: 193
the problem seems to have been caused by the fact that the previous host still had the old DNS record set up. i requested them to delete that DNS record which seems to have fixed the problem.

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