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11-02-2011, 01:23 PM #1Newbie
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7 Days With HUDSONVALLEYHOST Review
HUDSONVALLEYHOST
~Premium VPS
~support 0/10
~service 0/10
~server 0/10
~overall zero!
wtf.?
cannot get any refund.
hudsonvalleyhost.com/14day.html - 14Day Moneyback
not same as state in the TOS.
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11-02-2011, 01:33 PM #2
Our TOS clearly states we do not offer refunds on VPS accounts. This is the same TOS you accepted and (clicked I accept) upon purchase of your VPS.
Per our terms of service: "Our 14 day money back guarantee excludes dedicated servers, VPS, web design, and domain registration."
Also what you are forgetting to mention is that your VPS was also abusive and using excessive resources which we notified you about.
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11-02-2011, 01:42 PM #3Web Hosting Master
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Oh boy, another facepalm thread.
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11-02-2011, 01:56 PM #4Newbie
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- Oct 2011
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11-02-2011, 02:07 PM #5
We never terminated your account. We simply shut down your VPS and notified you of it as it was effecting other VPS accounts on the node.
The current picture you show is right now not at the time your VPS was having a high load.
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11-02-2011, 02:08 PM #6Web Hosting Evangelist
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11-02-2011, 02:20 PM #7Newbie
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11-02-2011, 02:22 PM #8Web Hosting Master
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11-02-2011, 02:32 PM #9Newbie
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11-02-2011, 02:32 PM #10Web Hosting Evangelist
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ummm was it a ram issue or a cpu issue? Cause if it is a cpu issue, then it sounds like an overloaded node. Let us know what was causing the issue cause from what we see on the screen.
Also this was the premium vps correct? So what could his vps have done to affect the others?
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11-02-2011, 02:35 PM #11Web Hosting Evangelist
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- Sep 2009
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I have 4gb ram in my vps and around 45 fairly active sites and we only use just about 1 gb ram on most occasions. So about 25% with some load.
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11-02-2011, 02:35 PM #12
This is not a memory issue it was a CPU issue.
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11-02-2011, 02:37 PM #13Web Hosting Evangelist
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- Sep 2009
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thank you that says a lot. But then again it says alot about the hardware the premium vps are being hosted on.
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11-02-2011, 02:41 PM #14
Not sure where you are going with this but the server is a Dual Quad-Core Intel Xeon E5410. This was brought on due to the fact the clients server was exceeding a fair amount of CPU and was notified about this. The client at no time asked for help or placed a ticket about his account and is now requesting a refund. Per our terms of service we do not offer refunds. He has now filed a paypal dispute.
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11-02-2011, 02:44 PM #15Web Hosting Evangelist
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so this was a premium vps correct? which means it was a managed vps per your website.
To the op try going with cloud linux or 1h hive. 1h hive has worked well for us.
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11-02-2011, 02:46 PM #16Newbie
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- Oct 2011
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both cpu load and memory usage.
couple days ago im asking support to find a solution.
BEFORE I GET AN EMAIL SAYING THAT IM ABUSING THE SERVER N BEFORE THEY SHUTDOWN THE VPS.
do you know what the support said?
"your cpanel accout must be terminated"
WTH? IS THAT A SOLUTION?
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11-02-2011, 02:48 PM #17
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11-02-2011, 02:49 PM #18Newbie
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11-02-2011, 02:52 PM #19Web Hosting Evangelist
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okay zull, i understand your angry.
@HVHost do you know which account was causing the issue?
@zull what software was this account running on it? wordpress, joomla, etc?
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11-02-2011, 02:54 PM #20Newbie
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11-02-2011, 02:56 PM #21
I pulled the chat log. You were provided with the information of why your server load was so high which was due to multiple plugins from sites using wordpress.
You said:
9:47:35 AM: hakimie:
can you shut down the mysql?
We provided you information on who was abusing the server and then you left the chat.Last edited by ErnieQ; 11-02-2011 at 03:02 PM.
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11-02-2011, 03:06 PM #22Newbie
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11-02-2011, 03:10 PM #23Newbie
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11-02-2011, 03:13 PM #24Web Hosting Evangelist
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@zull check the privacy policy on his site.
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11-02-2011, 03:15 PM #25Newbie
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