Your refund request will not go through, i cancelled/refunded about 120 Orders, it's been 3 weeks and my customers are getting edgy on the refunds now so i've informed them to file a dispute/chargeback and put an end to this.
They ignored me and my refund requests. I'm now calling each customer (22 orders, thank you for opening this thread or I could be in the hundreds mark too) and asking them to contact their bank and request a chargeback.
This could have turned into a nightmare, easily. It boggles the mind how they're not terminated by their acquirer, I believe their chargebacks are way over 2% now.
I'm glad my post has done good for you and i'm sure a lot of people wanting to sign up with these guys swayed away, didn't really have time for this ******** specially at this time of the year, but 200,000 USD is a lot to suck up in losses..
I am in the same boat with these guys, everything was running smoothly until payments started to arrive late, until payments have stopped coming in at all, they say the money was wired (its been almost 3 weeks and nothing arrived) i asked for a copy of SWIFT and they are working on it for 3 weeks and still cant provide, they say they also ran a trace on the money... but I doubt any of that is true.
just like *******.biz they seem to be fraud, so sad to give these companies our money. I will update if anything changes.
There's a member who posted in this post earlier, by the name of replicawatches, definitely has an affiliation with activemerchant.com guys, i guess we got to start tracing down and getting down to the actual locations of these ********..
yeah they're not processing refunds at all anymore.. and I emailed them last week and haven't receive a response regarding the next payment. This sucks but they will be receiving more chargebacks surely.